Only Getting 0.25 MB dload and 0.45 uload?

Hi,
For ages I couldn't get broadband because BT said that the exchange was eabled but our line could not support ADSL. In November they rang us and said that now we could get broadband, even though we thought it woudnt have worked because they had told us this before, it did. But since November, we have been having to use a 0.25 download speed and 0.45 upload. this seems crazy to me as, for a start, I am paying for total bb and only getting a fraction of what i should be getting, and secondly, my upload speed is faster than my doenload, surely, if my line can support a 0.45 upload (which is'nt bad at all for upload) then it can support at least that in download?
Nobody in customer support has a clue and all they have told me to do in the last 6 months is restart my router and check cables. They dont seem to understand the problem and I am at my wits end here, what can i do??
Any help would be greatly appreciated. Thanks in advance...

Hi,
Is this what you need?
If not let me know...
(im using the test socket because thats the only way we can get a connection)
Router Status
Account Name
Firmware Version
V4.01.06
ADSL Port
MAC Address
00:1b:2f:45:16:db
IP Address
81.152.139.183
Network Type
PPPoA
IP Subnet Mask
255.255.255.255
Gateway IP Address
217.47.187.186
Domain Name Server
62.6.40.166
194.74.65.68
LAN Port
MAC Address
00:1b:2f:45:16:da
IP Address
192.168.0.1
DHCP
On
IP Subnet Mask
255.255.255.0
Modem
ADSL Firmware Version
6.01.00.12
Modem Status
Connected
DownStream Connection Speed
384 kbps
UpStream Connection Speed
448 kbps
VPI
0
VCI
38
Wireless Port
Name (SSID)
NETGEAR
Region
Europe
Channel
11
Wireless AP
Enabled
Broadcast Name
Enabled

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