Only getting 20Mb, but BT beta speed check says 35...

I've had infinity installed for around a week now.
The trouble is, I only ever seem to get 20Mb. I've run numerous speed tests on other sites, and all say almost exactly 20Mb. Uncanningly exactly 20Mb, infact. My profile is 38Mb, so no trouble there.
I've called BT and they pointed me to the BT beta speed tester, and that showed 35Mb. They decided that the line was therefore ok. This BT beta speed tester would appear to lie though, because I've tried http downloads, which maxed out at 20Mb, and numerous other speed tests, which all max out at exactly 20Mb.
Also, the other BT speed tester that tells you the profile you are on also only ever maxes out at 20Mb.
I mentioned all of the above to BT on the phone but they were adamant that because the BT beta speed tester said 35Mb, everything was ok.
I have confirmed this plugged directly into the modem, so it's not a homehub issue at all.
Can anybody offer any insight as to what may be going on?!
Many thanks.

Be greatful I was told I'd get 22mb, I get 11. BT have told me there's nothing they can do so I'll have to live with it. Shocking service

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Re: Only getting 20Mb, but BT beta speed check say...

I don't have BT broad band but Plusnet, who are owned by BT Whole sale. My Line speed has beeen 3 to 3.5 meg, that was until BT installed Fibre optic cables and upgraded my local exchange December 2011, from then on my speed dropped to any where between .6 meg to wow 1.6meg! Strange thing BT started phoning me and sending junk mail through the post telling me they could give me 100% 6Meg!
I contacted Plus Net and registered the fault, they said that they could up grade my line to 21CN (ADSL2+), and give me a 3.5 meg line!!! The work was carried out but still my line speed went up and down I changed everything did all the test, but to no avail, BT checked the line to the local cabinet and said it was fine to there. So I am now waiting for a BT engineer to call. The strange thing is that I am not the only person with this problem in the surrounding area, I have heard that lot of people with non BT ISP's are suffering the same problem!!!!
The truth of the matter is that BT has the upper hand and can screw your connection till you give up and move to them.
I think it is a called " CATCH 22"
Ron.

This forum is for BT retail customers as you are a Plus-net user you need to post on there forum as no one here an help you with your problems
However i can say that upgrades to fibre will not affect your broadband as the fibre system a totally different a separate service and there is no point in affecting your connection as BT wholesale would be the loser financially
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Only getting 20Mb, but BT beta speed check says 35...

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