Only got a partial refund and not a full one

Hello, I recently made an order online of the new Batman Arkham Knight game and the weekly ad says that you get a free controller skin with the purchase of the game, but I ended up getting charged for the skin. I called the Best Buy support line and they looked over my order and saw that in the ad so said they would refund me the amount for the controller skin. They originally mentioned that I would get the refund back to my Paypal, however, I got a refund of 367 points into my rewards acount which is fine. But that only covers the $6.99 that it said I was charged for the skins and not the 250 points ($5) that it took off from the reward certificate that I used towards the order, so since the controller skin was supposed to be free I should also get the 250 points back as well since they techincally went towards the skin since they are priced at 11.99 and I only got 6.99 of that back instead of the whole cost due to it taking some from the certificate I used.

Hello MoCiWe,
I was dismayed to read that your excitement for Batman Arkham Knight was somewhat diminished by the billing irregularities for your order. It was never our goal to disappoint you and I regret that such feelings may have been the result.
Using the information you provided when you signed up for Best Buy Unboxed I was able to review your order. I have some information for you about your situation, so please watch for a private message from me. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I"m very grateful that you brought your concerns to our attention.
Sincerely,

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UN-successful Windows Update Log:
2014-05-07 09:33:56:180
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Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2014-05-07 09:33:56:220
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Misc = Process: C:\Windows\system32\svchost.exe
2014-05-07 09:33:56:221
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Misc = Module: c:\windows\system32\wuaueng.dll
2014-05-07 09:33:56:180
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Service *************
2014-05-07 09:33:56:221
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Service ** START ** Service: Service startup
2014-05-07 09:33:56:222
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Service *********
2014-05-07 09:33:56:544
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Agent * WU client version 7.6.7600.256
2014-05-07 09:33:56:545
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Agent * Base directory: C:\Windows\SoftwareDistribution
2014-05-07 09:33:56:546
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Agent * Access type: No proxy
2014-05-07 09:33:56:547
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Agent * Network state: Connected
2014-05-07 09:33:57:315
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Setup Service restarting after SelfUpdate
2014-05-07 09:33:57:545
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Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-05-07 09:33:57:592
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Report CWERReporter::Init succeeded
2014-05-07 09:33:58:326
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Report *********** Report: Initializing static reporting data ***********
2014-05-07 09:33:58:376
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Report * OS Version = 6.1.7601.1.0.65792
2014-05-07 09:33:58:376
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Report * OS Product Type = 0x00000030
2014-05-07 09:33:58:394
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Report * Computer Brand = Hewlett-Packard
2014-05-07 09:33:58:444
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Report * Computer Model = HP Compaq 4000 Pro SFF PC
2014-05-07 09:33:58:455
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Report * Bios Revision = 786H7 v02.00
2014-05-07 09:33:58:504
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Report * Bios Name = Default System BIOS
2014-05-07 09:33:58:554
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Report * Bios Release Date = 2011-01-31T00:00:00
2014-05-07 09:33:58:554
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Report * Locale ID = 1033
2014-05-07 09:34:03:562
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Report REPORT EVENT: {082D455B-6E51-4238-A997-1D27D9214A72}
2014-05-07 09:33:58:565-0400 1
199 101
{0011B9ED-9189-4D58-BE25-FA2F13FC3D6C}
1 240005
SelfUpdate Success
Content Install Installation successful and restart required for the following update: Windows Update Aux
2014-05-07 09:34:03:614
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:34:42:049
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Agent *********** Agent: Initializing Windows Update Agent ***********
2014-05-07 09:34:42:049
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Agent *********** Agent: Initializing global settings cache ***********
2014-05-07 09:34:42:049
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Agent * WSUS server: http://csd26.csd.local:80
2014-05-07 09:34:42:049
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Agent * WSUS status server: http://csd26.csd.local:80
2014-05-07 09:34:42:049
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Agent * Target group: CO
2014-05-07 09:34:42:049
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Agent * Windows Update access disabled: No
2014-05-07 09:34:42:063
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DnldMgr Download manager restoring 0 downloads
2014-05-07 09:34:42:089
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AU ########### AU: Initializing Automatic Updates ###########
2014-05-07 09:34:42:089
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AU AU setting next detection timeout to 2014-05-07 13:34:42
2014-05-07 09:34:42:090
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AU AU setting next sqm report timeout to 2014-05-07 13:34:42
2014-05-07 09:34:42:090
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AU # WSUS server: http://csd26.csd.local:80
2014-05-07 09:34:42:090
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AU # Detection frequency: 22
2014-05-07 09:34:42:090
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AU # Target group: CO
2014-05-07 09:34:42:090
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AU # Approval type: Scheduled (Policy)
2014-05-07 09:34:42:090
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AU # Scheduled install day/time: Every day at 3:00
2014-05-07 09:34:42:090
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AU # Auto-install minor updates: Yes (User preference)
2014-05-07 09:34:42:105
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AU Initializing featured updates
2014-05-07 09:34:42:116
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AU Found 0 cached featured updates
2014-05-07 09:34:42:116
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AU Successfully wrote event for AU health state:0
2014-05-07 09:34:42:117
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AU Successfully wrote event for AU health state:0
2014-05-07 09:34:42:117
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AU AU finished delayed initialization
2014-05-07 09:34:42:117
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AU AU setting next sqm report timeout to 2014-05-08 13:34:42
2014-05-07 09:34:42:117
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AU #############
2014-05-07 09:34:42:117
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AU ## START ## AU: Search for updates
2014-05-07 09:34:42:117
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AU #########
2014-05-07 09:34:42:291
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AU <<## SUBMITTED ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:34:42:341
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Agent *************
2014-05-07 09:34:42:341
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Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-07 09:34:42:341
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Agent *********
2014-05-07 09:34:42:341
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Agent * Online = Yes; Ignore download priority = No
2014-05-07 09:34:42:341
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Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0
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2014-05-07 09:34:42:341
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Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-05-07 09:34:42:341
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Agent * Search Scope = {Machine}
2014-05-07 09:34:42:341
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Setup Checking for agent SelfUpdate
2014-05-07 09:34:42:342
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Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-05-07 09:34:42:349
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-05-07 09:34:42:392
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:669
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-05-07 09:34:44:676
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:754
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-05-07 09:34:44:777
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:781
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-05-07 09:34:44:788
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:837
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Setup Determining whether a new setup handler needs to be downloaded
2014-05-07 09:34:44:855
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
2014-05-07 09:34:44:862
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:862
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Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe are not trusted: Error 0x800b0001
2014-05-07 09:34:44:862
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Setup WARNING: Trust verification failed for WuSetupV.exe. It will be deleted and downloaded, error = 0x800B0001
2014-05-07 09:34:44:863
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Setup SelfUpdate handler update required: Current version: 7.6.7600.256, required version: 7.6.7600.256
2014-05-07 09:34:44:873
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:44:932
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Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:44:933
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:45:048
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Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:45:048
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:45:234
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Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:45:235
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Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-05-07 09:34:48:415
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PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-05-07 09:34:48:415
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PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://csd26.csd.local:80/ClientWebService/client.asmx
2014-05-07 09:34:48:424
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PT WARNING: Cached cookie has expired or new PID is available
2014-05-07 09:34:48:424
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PT Initializing simple targeting cookie, clientId = 97287ab2-5824-44d2-bf93-8a98da659f77, target group = CO, DNS name = c18714.csd.local
2014-05-07 09:34:48:424
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PT Server URL = http://csd26.csd.local:80/SimpleAuthWebService/SimpleAuth.asmx
2014-05-07 09:34:48:454
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PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2014-05-07 09:34:48:454
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PT WARNING: SOAP Fault: 0x00012c
2014-05-07 09:34:48:454
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PT WARNING: faultstring:Fault occurred
2014-05-07 09:34:48:454
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PT WARNING: ErrorCode:ConfigChanged(2)
2014-05-07 09:34:48:454
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PT WARNING: Message:(null)
2014-05-07 09:34:48:454
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PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2014-05-07 09:34:48:454
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PT WARNING: ID:cb5babad-3a1d-4e6b-946e-736ed4746e3f
2014-05-07 09:34:48:464
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PT WARNING: Cached cookie has expired or new PID is available
2014-05-07 09:34:48:464
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PT Initializing simple targeting cookie, clientId = 97287ab2-5824-44d2-bf93-8a98da659f77, target group = CO, DNS name = c18714.csd.local
2014-05-07 09:34:48:464
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PT Server URL = http://csd26.csd.local:80/SimpleAuthWebService/SimpleAuth.asmx
2014-05-07 09:35:06:497
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AU Forced install timer expired for scheduled install
2014-05-07 09:35:06:497
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AU UpdateDownloadProperties: 0 download(s) are still in progress.
2014-05-07 09:35:06:497
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AU Setting AU scheduled install time to 2014-05-08 07:00:00
2014-05-07 09:35:06:498
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AU Successfully wrote event for AU health state:0
2014-05-07 09:35:14:236
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PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2014-05-07 09:35:14:236
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PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://csd26.csd.local:80/ClientWebService/client.asmx
2014-05-07 09:35:20:118
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Agent * Found 0 updates and 79 categories in search; evaluated appl. rules of 859 out of 1494 deployed entities
2014-05-07 09:35:20:194
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Agent *********
2014-05-07 09:35:20:194
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Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-07 09:35:20:194
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Agent *************
2014-05-07 09:35:20:209
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:35:20:209
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:35:20:209
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AU >>## RESUMED ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:35:20:209
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AU # 0 updates detected
2014-05-07 09:35:20:209
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AU #########
2014-05-07 09:35:20:209
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AU ## END ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:35:20:209
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AU #############
2014-05-07 09:35:20:210
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AU Successfully wrote event for AU health state:0
2014-05-07 09:35:20:210
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AU Featured notifications is disabled.
2014-05-07 09:35:20:211
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AU AU setting next detection timeout to 2014-05-08 11:19:46
2014-05-07 09:35:20:211
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2014-05-07 09:35:25:183
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Report REPORT EVENT: {C1B39107-F517-4477-AAE3-9B1F1D6002BF}
2014-05-07 09:35:20:193-0400 1
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I have 5 devices all on one itune account.i have not activated icloud because i dont want it to sync all our information together. is there a way to set it up to only sync the music together and not the contacts photos messages etc

i have 5 devices all on one itune account.i have not activated icloud because i dont want it to sync all our information together. is there a way to set it up to only sync the music together and not the contacts photos messages etc

Unless you subscribe to iTunes Match, iCloud doesn't sync music. Just set up every person's devices on a separate iCloud account and your iCloud data and photo stream will remain separated. Each iCloud account will need a separate ID, but it does not need to be the same as your iTunes ID. You can continue to share the same iTunes ID and maintain separate iCloud accounts with separate IDs for iCloud.
You'll also want to use separate IDs for each person for iMessage and FaceTime. This will keep your text messages and FaceTime called separated as well. The easiest way to do this is to have everyone use their iCloud ID for these two services as well.

Does airplay mirror only work with the ipad2 and not ipad1

does airplay mirror only work with the ipad2 and not ipad1

But can it still stream video wirelessly?
For example, with the Digital AV Adapter I can watch video on my TV, but obviously it's wired.
I'd like a wireless option.

I bought a movie on iTunes and when it loads up I can only play the bonus features and not the actual film. The title screen is also glitched and merges with the scene selection. I don't think it downloaded properly. what can I do?

I bought a movie on iTunes and when it loads up I can only play the bonus features and not the actual film. The title screen is also glitched and merges with the scene selection. I don't think it downloaded properly. what can I do?

It happens sometimes. Delete the current copies, don't hide from iTunes in the cloud if prompted, close iTunes, reopen, download from iTunes Store > Quicklinks > Purchased > Music > Not on this computer.
While downloading click the download icon at the top right and uncheck Enable simultaneous downloads. You may find it more reliable that way.
tt2

Only got a partial refund and not a full one

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