Only having 4 hr on the new MBP 13inch I bought yesterday...

I am really concerned...I bought the new MBP 13 inch yesterday and saw terrible battery life. I thought I would give it a day, but today, after charging it fully, it only showed 4 hour left after I unplugged for 10 minutes, and now 3:48 left after unplugging it for 20 minutes.
I went to support.apple.com to schedule a support call, but the ridiculous interface asked me to pick what type of problem is this related to, but ONLY GIVING ME TWO CHOICES: 1. iTune 8 or 2. iTune 9. *** is wrong w/ their support site? Also it didn't know I have my laptop, so I had to type in serial number manually. After choosing my laptop, yeah it told me I could only pick iTune 8 or iTune 9 as my problem. This is inside MacBook Pro support age!! WTFFF???
Then, once I filled up the drop down list (I had to choose some ridiculous category unrelated to my problem), it told me I can schedule a call back at a later time. It wouldn't even call me back! But it had the decency to tell me "you can always schedule a call back..." ***??? Is this because I am behind a corproate firewall? I got stuck in some crazy loop too on developer.apple.com yesterday, but I doubt today's problem is related to VPN.
Lastly, no I am not running my PC crazily. Not playing any media or using any hardware or connected to any device. Only have wifi on, browsing the web, and brightness at 50%.
I prob shall bring this in but I am flying out tonight I really don't want to spend an hour driving to the store and back...HELP!

Hi lyziwyg,
Charge life varies immensely depending on what you are doing with your computer. THings like screen brightness, the use of bluetooth, external USB devices etc etc also have a substantial impact. A computer that will run for eight hours running a word processor and email software, may only manage two or three if you are watching lots of vids, connected to blue tooth, using the iSight Camera, running DVDs or CDs etc etc.
Have a look at Neuroanatomist's excellent FAQ on batteries at http://discussions.apple.com/thread.jspa?threadID=1764220 for some good advice on looking after the battery in your new computer, and read Apple's own advice at http://www.apple.com/batteries/notebooks.html too.
While you should calibrate your battery when it is new, and then every couple of months thereafter, it is actually best NOT to run Lithium batteries right down from full charge too often. You will find that regular light usage is what they thrive on - use them every day when convenient for an hour or so, but try to avoid the "charge it up overnight and then run it flat every day" approach that some people use. That approach used to work well with the old "NiCad" batteries, but it is really very bad for Lithium ones.
Cheers
Rod

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