Only hear callers when in speaker mode!

Hi there
First time post and really hoping someone can help before I need to claim on insurance.
My Blackberry Torch has worked great until all of a sudden this week I have been unable to hear people when they call me.
They can hear me - but I simply hear no audio at all from the handset. The only way I can hear what callers are saying is if I put them on speaker phone or use headphones.
I have tried hard reset, volume level checks, updating software to no avail.
I have alos tried inserting headphones in and out - but it plays fine in headphones, plays fine in speaker but just not calls.
Please help

Do you have any applications that currently audio components of the OS?
I have Zello installed on a later version of OS 7.1, and after working with the developer on problems indicated. There seems to be an issue with the audio modules locking up and not allowing anything to work.
--Phil
Phil
Specialist, Emergency Medical & Disaster Response
Blackberry Playbook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290
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I understand that you are having issues with others being able to hear you while on calls, the issue seems to be resolved by using speakerphone. This makes sense, as speakerphone utilizes a different microphone. I would advise you to take a look at the following articles:
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http://support.apple.com/kb/TS1631
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Only hear callers when in speaker mode!

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