Only imports audio, no video when using DSLR .mov files

I just upgraded to CS6 on my Mac Lion. I created a project using the DSLR settings and tried to import a .mov video clip taken from my Canon 5D camera. Strange thing is it only imported the audio and not the video. I tried many of clips and just audio.
As tests, I tried importing a .mpeg clip from an HDV camcorder and it worked fine. I also changed the extension of the DSLR clip to .mpeg and it still didn't work. The DSLR clips imported fine in CS4, but not CS6. Also as another test, I tried importing on a different Mac computer using Premiere Pro CS6 (from creative cloud) and it imported perfectly. So I'm not sure why it's doing it on my computer? The files open fine in QuickTime.
The only thing that worked was I exported the .Mov files from the DSLR to a HDV .Mov file and it DID import correctly. I don't want to have to go through that step everytime though (or loss the quality)
Any ideas why this is happening? Thanks

I too am having this problem. The video I am trying to import is a .MOV file from a Canon 5D Mark III. When I check the properties of the file in Premiere Pro 5.5, this is what it says:
File Path: S:\Photos\5D mark 3\Video\0F2A0089
Type: QuickTime Movie
File Size: 55.7 MB
Source Audio Format: 48000 Hz - 16 bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:00:15:07124
Average Data Rate: 3.7 MB / second
QuickTime Details:
Movie contains 1 video track(s), 1 audio track(s) and 1 timecode track(s).
Video:
There are 453 frames with a duration of 1/29.97th.
Video track 1:
Duration is 454
Average frame rate is 29.91 fps
Video track 1 contains 1 type(s) of video data:
Video data block #1:
Frame Size = 1920 x 1080
Compressor =
Quality = Least (1.00)
Audio:
Audio track 1 contains 1 type(s) of audio data:
Audio data block #1:
Format = 16 bit - Stereo
Rate = 48000 Hz
Compressor = sowt
Timecode:
Timecode track 1 contains 1 type(s) of data:
Timecode data block #1:
Start Time = 00;00;39;04
Reel name =
As you can see PP 5.5 notices the video; it even tells me the # of frames in the video but it won't display it. It might be worth saying the video files from my Canon XF100 work just fine. This is extremely frustrating. Any help would be very much appreciated.

Similar Messages

Import files has only imported audio, not video

I used FCP7 to capture some footage from DV PAL.
I then went to FCPX, chose "Import Files" and selected the 2 clips I had captured. I chose to copy into the FCPX events library. FCPX only imported the audio, and not the video.
This is the movie info:
DV, 720 x 576 (768 x 576), Millions
16-bit Integer (Little Endian), Mono, 48.000 kHz
16-bit Integer (Little Endian), Mono, 48.000 kHz
Is this a bug?

Hi Charlottehjc,
Welcome to Adobe Forums.
Is it happening with a specific .mov file or with all the .mov files.
Right click on the video and choose new sequence from clip, then check if the issue persists.
Also please mention are you using Windows or Mac and the version of Premiere Pro.
Thanks

No video when playing QuickTime MOV file in iTunes

I received a QuickTime MOV file from a business associate who transferred it from his Canon Vixia HF10 camcorder to his Mac. When I load up the file in iTunes on my Win XP machine, it will play back the audio, but there is no video. When I try to play it back in QuickTime, a window comes up telling me that additional software is needed. When I click the button to go download the software, a browser window comes up listing about 15 different products -- with no indication of which if any will solve the problem. I don't know for certain that any of them will, and I don't have time to download 15 products to test each one. Is there not a more simple way to find out what I need and where to download it? Alternatively, is there a way to convert this file to a friendlier format? This is video of a business event that we need to edit for distribution.

Don_McCracken wrote:
Thanks. That explains it. The person who made the .wmv file says it was made with Camtasia Studio. Do you have any idea what he might have done for it to choose this MSS2 codec over something more universally compatible?
Camtasia is a screen capture application for Windows (like Snapz Pro for mac). We use it here, it works quite well but you get WMV files and tough darts, I guess if you want other than that. I presume real time capture of activity on the screen calls for a codec simple enough to keep up and not drop frames. It does work quite well though.
Play it on WMP in Parallels, Boot Camp, etc.

NO AUDIO FOR VIDEOS WHEN USING INTERNAL CAMERA

My Iphone 5 stopped recording sound when I switch cameras. Well, there is sound..an intense hissing and if I listen really hard I can make out a whisper of the recorded audio. Also no one can hear me when I use speaker phone during calls.
Music plays fine on speakers.
Videos recorded on normal camera have perfectly clear audio.
There is no water or physical damaged. (checked water damage indicator and I take great care of my phone)
Ive tried factory reset and Turning off my phone.
Can someone please provide me with some insights?!

I am not blocking the microphones. I am well aware where the 3 microphones are located, and the sound isnt low..It's loud hissing feedback.

No video when using a movie edited in iMovie

Hello
i need some help. I imported and edited a movie in iMovie which I know would be too big to make in iDVD so I decided to use Toast 7.
I got the QT movie from the iMovie file and dragged it to Toast to make the DVD. It encoded it just fine but when it was done, the audio was there but no video. It was all black.
now when i did a preview, the video and sound was there.
How did this happen? any way to rectify this issue?
Thanks

Hi BM:
You need to remove the chapter markers in imovie prior to burning in toast. it's a known Roxio bug.
Sue

When I import .avi files I only get audio, no video!

When I add .avi files recorded with my Flip Video camera to the clip gallery and view, I only get audio, no video. The same happens when I try to play the clip with Quicktime. Help!

Update to first post.
The Flip Video camcorder records or "captures" video in MPEG-4 advanced simple profile format, saved as an AVI file.
MPEG-4 advanced simple profile format = usually DivX
1.) With Mpeg streamclip you should be able to convert your AVI(Divx) files to a DV format for iMovie. To open DivX files, you have to install one of the free Divx Pro codecs on your system.
MPEG Streamclip 1.8
http://www.squared5.com/svideo/mpeg-streamclip-mac.html
DivX Pro Codec 6.6 (6-month trial)
http://www.divx.com/divx/mac/
2.) Visual Hub $24 should be able to convert WMV and AVI (compressed with the DivX Codec)to a DV format for iMovie.
http://www.techspansion.com/visualhub/
3.) With Flip4Mac WMV Player Pro $29 you can convert your WMV files for iMovie.
http://www.flip4mac.com/wmv.htm
4.) With Perian 0.5 and Quicktime Pro $30 you should be able to convert your AVI/DivX files to a DV format for iMovie.
http://perian.org/
I hope one of these solutions work for you.

When i try to import a .mov file, it only imports audio

when i try to import a .mov file, it only imports audio - what cani do to fix? windows media player plays it fine

Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
The Help-and-Tutorials page http://forums.adobe.com/thread/1275830 may help

Premire only import audio in a .mov file, how can i get the video?

premire only import audio in a .mov file, how can i get the video?

Wild Guess:
If that is not the solution:
FAQ: What information should I provide when ask... | Adobe Community

I am using elements 10 and only getting audio not video. Can anyone please explain why? I am a total newbie to video.

I am using elements 10 and only getting audio not video. Can anyone please explain why? I am a total newbie to video.

greenfrogstone
Just saw your thread, and it looked like a candidate for the Premiere Elements 10 NVIDIA GeForce Roll Back the Driver issue. If your computer uses a NVIDIA GeForce video card/graphics card, then the following applies to you. You do not want to update the driver. Rather you want to roll back the driver version, probably to about May 2013. For your convenience I have done a copy/paste of the forum announcement which gives all the details and fix of the matter.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
This matter has been very specific to the Premiere Elements 10 NVIDIA GeForce card user. So, if your computer is using other than a NVIDIA GeForce card, it is likely that the message does not apply to you, and we can then explore other troubleshooting possibities.
Looking forward to your follow up. Do not hesitate to ask for clarification on anything written here.
Thanks.
ATR

HT204291 When I airplay "Dish Anywhere" to my Apple TV I only get audio,no video. Other streaming videos ex Netflix is fine ?

When I airplay "Dish Anywhere" from my IPad Air to Apple TV, I only get audio, no video. When I Airplay other streaming video(ex Netflix) everything works fine. I would appreciate any input

Not all apps are enabled for airplay, this is up to the developer to do.

Panasonic .MOV files only play audio no video in Premiere Elements 11??? Not Working Help

Panasonic .MOV files only play audio no video in Premiere Elements 11??? Not Working Help

It all depends on the codec the file uses, Karli.
What model of camcorder is this video coming from?
Are you working on a Mac or a PC? Have you got the latest version of Quicktime, per the program requirements? When you started your project, did you select the settings for a DSLR at 720p? This is a vital step since it will activate the components your computer will need to work with many of these types of files.
BY THE WAY, KARLI--
PLEASE do not post the same question more than once on this forum! You've already got a thread going with this same question and several responses posted. It's very confusing when you post the same question a second time and start a whole new discussion.

Ipad background audio from video when multitasking

Hello.
This is a request if people can either feedback On their present experience or try this out themselves first and feedback.
I have an ipad 1. When ever i try to get background audio to play from video when multitasking in another app, eg safari, from any video app including plex, airvideo, vlc, and the original apple video app. All that occurs is that the icon changes to the ipod and a random song is played from my music library instead of the audio from the video i was watching. This does not matter if the video file is streamed or stored on the ipad itself.
There is one slight and occasional proviso to this, as at times if the video file is tagged in itunes as 'music' rather than 'movie' or 'tv show' etc then it does on occasions work, and on occasions youtube videos will play in the background. But most of the time these aspects also dont function int he background with the ipod icon instantly replacing which ever video app icon i tried to use in the background.
Now my sons iphone 4 manages to function correctly and always plays video in the background when multitasking.
I have asked this question before on this forum, with no response, so booked a visit to my local genius bar. Where they checked my ipad and agreed it wasnt working as ios should, then interestingly they attempted to do the same on an ipad 2 and it failed to work in exactly the same way. Their response was that this was obviously a fault of the ipad ios, possibly due to the ipad having a separate video app where as the iphone has video within its generic ipod app.
I did the usual by informing apple via of this bug through the feedback system, and requested that the genius bar do the same. But having thought about this, and failed to see any other users on this forum who are also puzzled at this lack of what i think is an important function, i wonder if this means that i am the only one who likes to listen to video when im browsing, so dont need it, or wether everyone elses ipads function as ios should do, and for some reason both my ipad, and the ipad 2 tested in the shop are at fault.
So can i request if others reading this can have a go to see if their ipad will play background audio from video when multitasking, or if the same problem occurs.
Thanks very much this is really appreciated.

Oops clicked the wrong button, I meant to click a 'helpful answer' as it hard to have a correct answer to such a question.
But thanks for the replies.
It looks like this is a bug in ios solely for the ipad, as it does work fine on the iphone although wonder which way the ipod touch will perform. interestingly it looks like i may also be in the minority of wishing to listen to video files as I browse:)
Which probably means apple may never get around to sorting it, as no one else uses the function.
Anyway thanks for the replies, if any one else wants to see the bug have a go and comment, i find it funny how I seem to be the only one to have found it to date.
R:)

I get sound no video when using AirPlay. Any ideas?

I get sound no video when using AirPlay. Any ideas?

Do you get an "HDCP error"?
Since the last ATV software update, I have had problems playing You Tube content from the iPad to the ATV using airplay, yet the same content from the You Tube channel on the ATV plays fine. I get the dreaded "HDCP error" which is nonsense, as YouTube content does not have this protection. Netflix also gives the same error. (I have posted seperately about this problem.)
I have had a couple of years of fault-free playing with my setup, the only thing that has changed is the Apple ATV software. Ergo, they need to fix whatever bug they introduced. None of the recommended "fixes" have worked.

Can I get audio through iPhone when using apple tv?

Can I get audio through iPhone when using apple tv?

What do you mean exactly? Are you wanting to output the audio to your iPhone while say watching a video on your Apple TV? If so, I'm afraid it's not possible. However, you should post this in the Apple TV forums for a better confirmation on then. There are some prettty knowledgable people who hang out there.
https://discussions.apple.com/community/appletv
B-rock

Pixelation problems occurs in my videos when using adobe flash but using chromes pepper flash no problemes so its definitely adobe problems on my WIndows 8.1

pixelation problems occurs in my videos when using adobe flash but using chromes pepper flash no problemes so its definitely adobe problems on my WIndows 8.1

Problem is:
Flash Player for IE11 (which is the worst browser ever developed - BAR NONE) is a Microsoft product, when it comes right down to it.
Adobe writes the base code and yes, they do collaborate on updates for it, but the gang in Redmond alter the plug-in and add "proprietary" code before embedding it, and at that point it's "their baby".
There are two (2) registry keys - 1 for 32 bit IE and the other for 64 bit IE, as well as a KB patch that prevent all but the most experienced Windows users from ever touching the Flash Player plug-in for IE. So there's NO WAY you could have done a clean install of the ActiveX plug-in in Windows 8. Unless you're an uber-geek, you can only update it through Windows Update.
WIn 8 is an abomination and IE11 made it worse. IE has always been the "problem child" of browsers, failing to handle CSS, Javascript, some PHP and most design "tweaks" that good webmasters can use with other browsers, trouble free.
I have IE8 on XP, 9 on VIsta, 11 on 7, 10 on 8 and 11 on 8.1... but they're all for testing only. I'd have to be out of my mind to ever think of using IE as my primary browser. ActiveX controls have to be disabled formost stuff and that opens millions of security holes in IE.
You've got a good video card and a decent sound card. It's a shame to waste them on a pile of garbage like IE, just because it came with Windows.

Only imports audio, no video when using DSLR .mov files

Similar Messages

Maybe you are looking for