Only internal emails with Outlook

Having an issue with one mailbox on an Exchange 2013 server.
When logging in with OWA we can see emails sent to the user from both internal and external sources.
When we configure an Outlook client (we have done this is the most recent version of Outlook as well as 2010 with new profiles, new installs, etc) it only displays emails sent from an internal source a multi-tenant environment).
Somewhat baffling and would appreciate any insight or ideas.
Thanks!

Hi Erick
Thank you for your question.
You can try to use this method:
Close Outlook.
Go to Start menu > Run (or Windows key + R)
Type Outlook.exe /cleanviews
Click OK.
Notice: when you use this command, all custom views you created will be lost.
You can refer to the following link:
http://www.outlook-tips.net/how-to/using-outlook-command-lines/
If there are any questions, please let me know.
Best Regard,
Jim

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"wildarmss" <=?utf-8?B?d2lsZGFybXNz?=> wrote in message
news:870d6093-a7fb-4431-a38f-1896ce4cf963...
Hello
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suleman leicester wrote:
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