Only one agent does not receive call on queue

Hi team,
I have a CCx Express 7.x working properly.
There are some queue configured, but in a queue I ´m with the follow problem:
- Everybody can answer the incoming calls, but only one agent is not receiving the incoming calls via trigger;
- The agent stay in ready state, but the calling hear "Every our agents are busy";
The same agent can forward e answer the calls, if the call does not use the CCX trigger.
Can you help me please?
thanks

Hi Jean,
If the Agent belongs to CSQ\Resource group and be in Ready state, don't get calls from the Queue (Longest Available) is little surprise.
If this is the only Agent in Ready state, other Agents in this CSQ are forced to go to not_ready state, will he still not get calls?
What is the number of sessions associated with the Application and with the Route point? what is maximum count of callers to this application and Agents belonging to this CSQ ?
Thanks,
Anand

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