Only one earphone working

Hi im from the UK and i bought my 30gig video ipod for christmas and the right earphone isnt working the left one works fine iv tryed my ipod headphones in diffrent things and they worked fine and i tryed diffrent headphones and speakers in my ipod but the right one still didnt work it crackles on if i wiggle the headphone wire at the base but then goes off again i would like to know what im ment to do and help would be great and if you could email me with the help that would also be great thanks =0D.
[email protected]

If you got it from Apple contact them, there are numbers on this page: http://www.apple.com/uk/contact/ otherwise return it to the retailer you dealt with.

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