Only one friend I can't send iMessages to... ?!

I have an iPhone 4. My friend has a 4s. We can't send each other iMessages. Verizon says there is nothing wrong on their end. It's Apple related. Apple customer service had me check on the iOS (we're both up to date). I tried sending iMessages from the email address instead of the phone number. No luck. Also wiped phone clean then restored. No luck. Deleted all purchased apps, signed out of App store & iMessage with that Apple ID... created a brand new Apple ID. Signed in to iMessage with new apple ID... No luck.
It is just this one friend that I can't message with. When I turn off my iMessage, we can text just fine. When iMessage is on, the messages will always say "delivered" but when I ask her, she hasn't gotten any. She also sends some to me that I never receive.
I have a case ID# from my last conversation (10 days ago) but when I type it into the website, it doesn't recognize it. Not sure if 10 days was too long to wait to follow up on this same case. Trying to chat but the website says I have to pay $19 for one time support?!
If I had known it would be so annoying to have an iPhone, I would have considered all my options.
Please help me figure out why I can't message this one friend!

Well, after reading some other discussions, I signed out and back in with my original apple ID. I started a fresh iMessage to this friend using her EMAIL address not her phone number. It is working now and showign up on her phone as an iMessage! Thank goodness. Wish I understood why...

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According to the article below, it looks like you may need delete the thread and create a new one.
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regards
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Only one friend I can't send iMessages to... ?!

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