Only one User is not able to see POV for reports

Hi gurus,
Entity POV is not seen to the user in the prompt button for a FR in DEV where as the same user is able see the POV in PROD.
What might the reason for this as POV to be seen in one environment and not seen in the orther?
Any help would be appreciated on this issue.
Thanks in advance.

Hi,
thanks for the updates.I have gone through the document but i got an error msg while executing the ManageUserPov.cmd, here is the error msg
D:\Hyperion\products\biplus\bin>ManageUserPov.cmd Delete ManageUserPov.properties
log4j:WARN No appenders could be found for logger (com.hyperion.reporting.config.GlobalResourceBundle).
log4j:WARN Please initialize the log4j system properly.
*[INFO] RegistryLogger - REGISTRY LOG INITIALIZED*
*[INFO] RegistryLogger - REGISTRY LOG INITIALIZED*
Please enter AdminUser : admin
Please enter AdminPassword :
Exception in thread "main" java.lang.NullPointerException
at com.hyperion.reporting.hrfoundation.ManageUserPovImpl.main(Unknown Source)
Any help would be appreciated,
Thanks in advance

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