Only prints in color!

Question

When working in powerpoint (for example) there are printing options.  You can choose color, grayscale, or black/white.  I notice that when I choose anything other than color at the very last second when I hit print, it reverts to color.  This printer is just a couple weeks old.  Did not have this problem before.  What up???

Answer 1

Hi @7272
I would like to help you with your Envy 4500. I understand that when you select to a print setting other than color, it reverts back to color prior to printing. Is your black cartridge low, maybe this is why the printer is defaulting back to color? What happens if you take the black cartridge out and put it back in? Maybe the printer isn't recognizing the black cartridge and is defaulting to single cartridge mode.
Also, does the issue occur when you print from all programs or just some? What about when you print from an Internet browser? Can you post a list of programs you are experiencing the issue with?
While I wait to hear back from you, please run the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity :
 USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please let me know if this resolves the issue, thanks.
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Sunshyn2005 - I work on behalf of HP