Only send and receive emails while connecetd to Desktop Manager, wireless how?

Question

Hello,
We have a user taht we are trying to setup with our BES server. The Wireless sync did not work so we are trying to do it manually through DM. We have got as far as getting the syncronizatiobn to be done while he is connected with the USB cable. But how we can do so this is done wirelesly.
By looking at your helpfull forum I know I have to be tinkering with some short of options. Any documentation link will be very helpfull.
Thank you very much,
Carlos Cavia

Answer 1

Greetings
I suspect that the issue is the SMTP server settings. On your home network you are using your providers SMTP server and all is fine (If you check your email account configs you will find that the SMTP server is set to your providers?).
When you use a different network (provider) mail will not be sent unless you use that networks (providers) SMTP server (this is a security issue to address ways of "spamming").
So if youre 3G/4G provider is the same as you home provider all will work well via your home WiFi. If you turn off WiFi and just use your 3G/4G connection to send mail (iPhone/iPad etc) all will work well (when you are out and about and using anothers WiFi network).
If you are connected to, say a MacDonalds WiFi, mail will probably not be sent. (It will be received though).
Using WEB mail interface (via your WEB browser) removes this problem as well. 
(A SMTP server is what is used to send email. So to successfully use anothers (not a networks the same as your providers) WiFi network and send email via it, you must know the SMTP servers name and reconfigure your email account/s to use that server to send mail.)