Only the top row of buttons works on the aluminun wireless keyboard

After returning my first wireless keyboard for not pairing with my iMac (which has all the right tech specs) I exchanged it for a new one. Initially, I was able to type letters and numbers only and many of the keys were not doing the task they were supposed to--the F12 keys ejected CDs and the eject button did nothing. I went to the Apple icon and downloaded all of the new updates that showed up, restarted my computer and then suddenly, the eject button worked! But, when I tried to type letters and numbers, nothing happened. My computer recognizes it and the top row of buttons works just fine.

the same has happend to me, it's a new wireless keyboard, and from the moment i paired them only the to row (f1,f2....eject) buttons are working.
what am i to do

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