Only V1 hub works on my line. 3 x V2 hubs wont con...

I've been with BT Broadband for years. The V1 hub was fine - but when I got the V2 hub a year or 2 ago, it just refused to connect to broadband. The light flashes, then settles on solid amber - no connection.
I went through various tests with the call centre - and now have 3 x V2 hubs in the house! None work on my line. All the same, yet plug in the V1 hub and it works away!
I gave up trying - but the V1 hub is down on wifi range now. Its obviously on its last legs.
What can I do? Would one of these V3 hubs be any different or are they just a reboxed V2 hub? Need to sort something out but know full well that if I ring the call centre in india, I'll have to start all over again. I know theres somethig wrong with my line - not the hubs.
Thanks in advance
Solved!
Go to Solution.

Are you using the ADSL cable that came with the V2 hub? or re-using the one that came with the V1 hub?
I know it sounds stupid, but I've seen cables with 4 pins connected, and some with only 2 pins connected.
I suggest using the V1 ADSL cable with the V2 hub (as an experiment). If that works, you're golden.
p.s. If you think this post was helpful, and you want to stroke my ego, press "thanks"

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