Onplus firmware not upgrading error

Hi
I keep getting an error from the onplus that it cant update its firmware
the error message is
Failed to download kernel at http://www.1-dfw.cisco-onplus.com/getfile.php/model=ONPLUS/fname=kernel-ON100-32.3/brand=1-dfw.cisco-onplus.com/consumer=node
any idea on how to upload firmware to device?

Hi Pieter,
Here's a few more things to check while you send me the site name:
Try the link you pasted above on a local device on that network, and see how long it takes to download.
Are you using a proxy for http traffic? This could be blocking it.
Thanks,
The OnPlus Team

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