OnPlus Top 10 and Roadmap - What do you think?

Question

Thank you all so much for your great feedback! During the past few months, we’ve met and talked to quite a bit of you on shows, events and here on our Support Community, and listened to your comments and requests.
Following these discussions and the feedback given on our previous announcement on our Top 10 list of features (here), we internally got together to think of ways on how to address those in our roadmap, so we’re happy to share our plan with you here.
And as always – comment away! You’re feedback is most valuable.
Coming soon…
Here are the features we have planned for the next few months out…
More supported platforms – as you requested, we’re looking into adding support for more Cisco products. Mainly we are looking at adding support for the following:
Catalyst 2K and 3K Switches
Additional ISR G2 platforms
Co-Branded OnPlus – many of have told us how cool it would be if you could demonstrate your managed services to your existing or prospective customer, with your logo on it, so you can create more of an identity for your company. In the next few months, we’ll be working on a Co-Branded service. You will be able to upload your logo to OnPlus, and we will populate that on the portal and in OnPlus reports.
Telnet/SSH – this feature was on our previous Top 10 list, and we kept it here, not only because many of you asked for it, but also since we’ll be adding more Cisco devices with a CLI.This feature will enable you to create, through OnPlus a Telnet or SSH tunnel directly into the device you’d like to manage, with the same experience as you could connect to a device’s GUI.
Customer Access to OnPlus – soon you’ll be able to invite your customers to (only) view their accounts on OnPlus, so they can stay up-to-date with your service.
Multi-site/network management – many of you have customers with multiple sites, but now, each is represented as a separate site.
We’ll be working on a more consolidated view, where you’ll be able to manage customers with multiple networks in an intuitive manner. More to come on this in the future…
Wireless Practice – reports dedicated to the wireless network in your customer networks will be coming as part of an offering linked to new Cisco Access Points coming in the spring.
Device Credentials Test – when you enter credentials for a device in its window in OnPlus – we’ll test them for you and let you know if they’re correct or not.
Turn off monitors on selected devices – Since many of you use an RMM, we’ve heard this request quite a bit – can you turn off the monitors on only a selected number of devices or category? This feature will offer you the ability to configure which devices will, or will not be monitored.
More on PSA integration – we’re looking at a deeper integration both with Autotask and Connectwise, mainly in the ticketing system:
Upload device configuration into the ticket – for a failed device, we will upload the last device configuration to the ticket, for your convenience.
Embed a device window link in a ticket – in any ticket that’s opened, a link to the failing device’s window wll be provided so you can open it directly through your PSA.
ISP Speed test – here you will quickly be able to gauge how your service provider is doing, as more means to troubleshoot from afar.
Other features coming in the pipeline:
Here are some more features we will be looking into in the upcoming months, but will be noticeable only later on. Some have remained from our original list, and others have been added following your feedback.
Network Assessments - placing the ON100 network agent at a potential customer site and running a network assessment can give you enough information about that site, in order to give your prospective customer a proposal. This could be especially useful when using a tablet at that customer’s site, and showing the results on the fly.
Network Health dashboard – a dedicated health tab will provide you with details regarding your customer network, as well as some more troubleshooting tools you can utilize for further investigation
OnPlus recommendations - receive recommendations from OnPlus that pertain to the devices on the networks you manage – from notifications on configuration adjustments to promotions and suggestions. This could be a great way to initiate a discussion with your customer on additions, changes, replacements and much more.
RMM Integration - we are looking closely at integrating functionality with the some Remote Management and Monitoring tools, mainly Level Platforms and Kaseya.  More on that to follow…
IPv6 – for networks that have already adopted, or are beginning to adopt IPv6 - OnPlus would discover, assess, manage and advise you, same as you know it today.
Managing different subnets and VLANs – we are looking at ways to discover other subnets and VLANs other than the one that the network agent is on.
Access privileges to agents - when adding a sub-agent in your account on the OnPlus portal, you'd be able to assign different privileges for each agent, per customer. Meaning, if agent 'John' supports customers A, B and C, and agent 'Jane' support customers X, Y and Z; John would have Read-Write access to only A, B and C but Read-Only access to X, Y and Z and vice versa for Jane. It would be up to the master agent to determine this privilege allocation
More integration with Cisco Services – through OnPlus you’d be able to see your active Service Requests and RMAs and their history, and also file for an RMA through OnPlus.
Extension of Service contracts and Warranty – we’re looking at ways for you to extend your service contracts and warranties through OnPlus, without the need to call Cisco or your distributor.
As always, please don’t hesitate to let us know your comments, thoughts and wishes. We listen to everything!
Thanks,
The OnPlus Team

Answer 1

As a T&M and managed services provider for the small business market (average business customer has 1 to 5 locations and anywhere between 2 and 50 total devices, including computers and printers, per location), we are looking for a drop-in one-box does-it-all type of management and monitoring device.  With this said for perspective, here is the my reaction to the proposed Top 10 list.
"More supported platforms – "  The full line of Cisco "Built for Small Business" Routers/Firewalls, Switches, Unified Communications, and Wireless Access Points should be supported fully by OnPlus.  These devices should be able to store their configuration files and firmware on the device.  Support for these devices should take precedence over supporting Cisco Enterprise Grade hardware because the OnPlus device is billed as a small business network management product.
"Co-Branded OnPlus –" This is a good idea, but additional reporting capabilities and full line of Cisco "Built for Small Business" product support should take priority over Co-Branding.
Telnet/SSH – I'm not sure I understand this is a new feature.  We are currently able to use the generic connection capability to connect to Telnet and SSH.
Customer Access to OnPlus – We should be able to provide customers with either read-only or full-control access to their network as our contracts stipulate.  We have some customers in both categories.
Multi-site/network management – This feature will be very helpful to our customers that have some on-staff IT support.
We’ll be working on a more consolidated view, where you’ll be able to manage customers with multiple networks in an intuitive manner. More to come on this in the future…  -- Waiting to see the details
Wireless Practice – Good to know. 
Device Credentials Test – We are looking forward to receiving instant feedback about whether a device has proper credentials (please include snmp in the credentials test) or not.
Turn off monitors on selected devices – Yeah!!
More on PSA integration – I'd like to see integration with Spiceworks in addition to the items below.
Upload device configuration into the ticket – for a failed device, we will upload the last device configuration to the ticket, for your convenience.
Embed a device window link in a ticket – in any ticket that’s opened, a link to the failing device’s window wll be provided so you can open it directly through your PSA.
ISP Speed test – here you will quickly be able to gauge how your service provider is doing, as more means to troubleshoot from afar.
There are some things that are important to our customers that aren't on the top 10 list.  Here are some of those items.
A.  More network health reporting options and graphs.  It would be nice to be able to run a report that prints out the network Latency and Jitter and Packet Loss metrics that show up on the OnPlus' Wan Monitor Tab.  It would also be nice to include an accurate WAN speed graph in the same report.  It would also be nice to run reports on supported switches that show packet errors, Spanning Tree misconfiguration, etc.
B.  Configure the OnPlus Device to act as a syslog server
C.  Im in agreement with some of the thoughts above about being able to capture more WMI data and/or event log/syslog data for Windows/Linux/MAC devices and provide some reporting options for that data.  Our clients have a limited budget, so anything we can provide for them in a single drop-in appliance in the realm of network and device management is appreciated.
D.  Voicemail backup mentioned above is a great idea
E.  Support for Spiceworks Ticketing/Reporting Integration
F.  Additional support for non Cisco Devices -- Most of our cleints have heterogenous networks, so being able to support devices from multiple vendors is important.  Being able to back up the network config of any SNMP capable network device could be very beneficial.
G.  Selective VLAN listening scope from the OnPlus.  Reduces the amount of switch configuration needed to deploy the OnPlus in environments where we only need to monitor devices on some VLANS.
H.  Selective global enablling or disabling of remote device connectivity for a customer's site or sites.
I.  Ability to connect to multiple remote management sessions concurrently from the OnPlus.  This and #H could work together to enable a range of remote connectivity options between maybe 0 and 5 concurrent sessions and could possibly be a factor in service level pricing to the customer.  And, a report could be created that showed the customer the times when someone accessed their devices remotely through the OnPlus.
As for general direction for the OnPlus --- I hope it doesn't go down the road of only or primarily being a management device for Cisco Enterprise IOS based products.  There appear to already be specialized Cisco Management products available for the Enterprise IOS based line of products.  I want to see OnPlus continue to support Service Providers who have clients on the smaller side of the SMB market.  In the part of the country where we work, the SMB clients, simply don't have resources for Cisco Enterprise IOS products, so it is great be able to offer a low cost drop-in appliance that fulfills general network and device monitoring and management needs.