ONS 15454 Password Recovery Cable

Does anyone know the part number for the password recovery cable needed to connect a laptop to the TCC card to used to reset the password to Cisco defaults?  I have attached the cisco PDF which explains the connection of this cable.
Thanks

The part number is 15454-EPC=
In the past, you couldn't order this item but had to call Cisco TAC and request one.
Hope this helps.

Similar Messages

  • 15454 Password Recovery? Pinouts for a 15454-EPC cable?

    I want to reset a lost password on a 15454 TCC+ card. Does anyone have the pinouts for the console cable 15454-EPC refered to in this cisco.com link? I am hoping to make one it's faster.
    http://www.cisco.com/en/US/products/hw/optical/ps2001/products_tech_note09186a00804f268c.shtml
    Thanks

    you will need a password recovery cable to be able to perform this procedure.

  • Cisco 3617 to ONS 15454 E100T CAT5 Cabling

    In an ethernet connection from a Cisco 7613 router ethernet port through a patch panel to an ONS 15454 E100T interface card, is a crossover cable required and if so, does convention dictate the crossover cable be installed on the router side of the patch panel or on the ONS side?

    Yes, it should be a crossover cable.
    I don't think there's a specific convention for placement, whichever side is best for you. However, it should be well-labeled (flags, tage, blinking lights, whatever) as a crossover cable to prevent it's replacement with a standard cable during troubleshooting.
    Good Luck
    Scott

  • ONS 15454 Back Plane DS1 Cable Question...

    Do the DS1 connectors on the back plane of the ONS 15454 mate with screw down AMP Champ connectors or with Bail Lock AMP Champ connectors? The documentation seems to be ambiguous. The part number listed for the connector is a Bail Lock type connector, but the drawings and the last paragraph in section 1.11.2 of the Hardware Installation document suggest it is a Screw Down connector.

    If you don't get a suitable response to your post from another forum userm you may wish to review our resources at the online http://www.cisco.com/. You may also contact our product information line at 1-800-553-NETS or a Cisco Systems Engineer at your local Cisco office or reseller. To locate your local Cisco representative, visit http://www.cisco.com/warp/public/687/Directory.shtml
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  • Password recovery at catalyst 4507R-E

    Hi. I have catalyst 4507R-E and 2 engines are located at this catalyst. the engines are active standby. when i begin to recover i write  the recover config at main engine then i must be reset the catalyst after reboot active engine go to satndby and standby go to active. so i can not recover it.
    how can i solve this?
    must i first remove standby engine and then recover active engine
    then put the standby and active engine configuration go to standby.
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    i used this PDF.
    please write your comment.
    thank you very much.

    Hi teymur,
    You never lost your configuration, what you need to do is...
    1. Make a complete config synch between active and standby supervisor engine (I hope autosync is already enabled)
    2. Write the config to NVRAM on standby supervisor engine.
    3. Now when you put back the standby supervisor engine, reload the active supervisor engine whcih take the standby be active and active be standby.
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    Try the below procedure with only one supervisor in the chassis.
    1) Connect the console cable to the Supervisor IV console port
    2) Reset the 4507 by power cycling the unit.
    3) Interrupt the boot sequence by hitting CTRL+C
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    Naidu.

  • ONS 15454 Craft interface to a Cisco 2511 Terminal Server

    Does anybody have pinout of wiring ONS 15454 craft interface to a Cisco 2511 terminal server? I tried many combinations but nothing seem to work.
    2511 has octal cable with RJ-45 connector. I used an rj-45 coupler to connect a wire wrapped RJ-45 cable to craft interface.
    Thanks,

    Pin Field
    Contact
    Function
    Craft
    A1
    Receive
    A2
    Transmit
    A3
    Ground
    A4
    DTR

  • Lost password in 1721 router (no service password-recovery)

    I've lost the password of 1721 router. Unfortunately I've set "no service password-recovery".
    I've tried cisco documentation. When I arrive at the boostrap I press crtl-break and the modem ask me "would you like to reset to default factory?" ok I press "y" but it doesn't work! I'm using a usb serial cable adaptor and TeraTerm.
    Thanks.

    Not without deleting the entire configuration. That's the whole purpose of that configuration option.

  • ONS 15454 MRC 2.5G4

    Hi All,
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    Any help would be appreciated .
    Regards
    Anantha Subramanian Natarajan

    Hi, this is normal. Just go on and enable a SFP, called pluggable port module (PPM). After the first SFP is enabled, the state of the MRC card will change to working.
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    Rene

  • ONS 15454 login help.

    I have a ONS 15454-SA-HD that I am trying to get into. I have no documentation other than what I have found online, and no software with it. From what I am finding online is that if you do not have the software that came with the system the only other way to get into this unit is through a web browser. I tried hooking up to the serial interface of the unit but all that I get is the > prompt and nothing I type in seems to show up and I get no output.
    From what I have found I would need to be using at the most Java version jdk 1.2.2.017
    I have downloaded and installed this version of Java and it is the only version that I have installed on the system that I have running Windows XP.
    When I try to connect to the ONS I get a message telling me to check the security settings. From what I can tell everything looks fine.
    I have the latest version of IE for windows XP installed. Is this version of XP to new to be able to connect to the ONS?
    I have also tried downloading and installing  the one of the recommended browsers and version (Mozilla version 1.7.13) and then reinstalled the 1.2.2.017 version of Java, but it would seem that Mozilla does not see that I have Java installed when I try to connect up to the ONS through Mozilla.
    Any help on getting into this unit would be very helpful.
    Thanks,
    Michael

    It should accept the input -- relative to single-mode fibers, multimode fibers have bigger cores, and transfer light somewhat differently, so the result is that the single mode receiver will only detect a percentage of the light that a multimode cable sends it. This percentage is likely to be pretty low, especially as distance increases. I'd say odds are it will work at a distance as short as 30 meters, but you can't know for sure without trying and you'll want to keep an eye on bit error rates to make sure the receiver is getting a strong enough signal.

  • Help needed: SRW224G4P password recovery

    Hi,
    I need help with password recovery on SRW224G4P. I couldn't get into the MENU by press ESC to interrupt the normal boot process. I tried many many times, no luck at all.
    Below is what I see during boot up process:
    Loading Diagnostic Image File : SRW224G4P_SRW248G4P_boot.bix
    Diagnostic 1.0.1
    User Mode
    --- Performing Power-On Self Tests (POST) ---
    DUMMY Test 1 ................. PASS
    UART Loopback Test ........... PASS
    POE UART Loopback Test ....... PASS
    DRAM Test .................... PASS
    Timer Test ................... PASS
    Done All Pass.
    ------------------ DONE ---------------------
    Loading Runtime Image File : SRW224G4P_SRW248G4P_image.bix
    Runtime 1.0.2
    Pass
    root init done
    Set Transition mode ...
    [get stackingMac done ret_val] = 1
    Assigned Unit ID:[1]
    stacking DB: unit = 0, module type = 0
    Finish Set Transition mode ...
    Enter Transition mode ...
    Finish Transition mode ...
    Enter Master mode ...
    Load certificate files : Starting
    Load certificate files : Finished
    Finish Master mode ...
    Performing startup provision ...
    CLI enter main (PROVISION)
    Notify provision complete
    CLI provision has been completed
    Provision Complete ...
    Finish Provision Complete ...
    [get stackingMac done ret_val] = 1
    XFER: End of config sync.
    Please press <Enter> to start Menu session!
    Please help, let me know where I should press ESC or any other key....

    Hi,I
    need help with password recovery on SRW224G4P. I couldn't get into the
    MENU by press ESC to interrupt the normal boot process. I tried many
    many times, no luck at all.Below is what I see during boot up process:Loading Diagnostic Image File : SRW224G4P_SRW248G4P_boot.bixDiagnostic 1.0.1User Mode--- Performing Power-On Self Tests (POST) ---
    DUMMY Test 1 ................. PASS
    UART Loopback Test ........... PASS
    POE UART Loopback Test ....... PASS
    DRAM Test .................... PASS
    Timer Test ................... PASS
    Done All Pass.
    ------------------ DONE ---------------------
    Loading Runtime Image File : SRW224G4P_SRW248G4P_image.bix
    Runtime 1.0.2
    Pass
    root init doneSet Transition mode ...
    [get stackingMac done ret_val] = 1
    Assigned Unit ID:[1]
    stacking DB: unit = 0, module type = 0Finish Set Transition mode ...
    Enter Transition mode ...
    Finish Transition mode ...
    Enter Master mode ...
    Load certificate files : Starting
    Load certificate files : FinishedFinish Master mode ...
    Hi,
    In order for you to reset the SRW224G4P you need to use a Data cable and use the console port of the switch. Once you are on the Console screen you could do a hardware reset.
    Check out the below link for more information
    http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=16615&p_created=1212523507&p_sid=6PuaAz3k&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OTA2LDkwNiZwX3Byb2RzPTAmcF9jYXRzPTE3MjEsMTcyMyZwX3B2PSZwX2N2PTIuMTcyMyZwX3NjZl82PTEmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1yZWNvdmVyIHRoZSBwYXNzd29yZCBvZiBteSBzd2l0Y2ggU1JXMjI0RzRQ&p_li=&p_topview=1
    Hope to Help !!
    Ganesh.H
    Remember to rate the helpful post

  • Blackberry ID - forgot password, forgot password recovery info, exceeded login attempts, why can't BB send me email to reset password.

    THE ISSUES ARE:
    1. FORGOT PASSWORD
    2. FORGOT PASSWORD RECOVERY INFO
    3. EXCEEDED ATTEMPTS TO LOGIN
    I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM. 
    What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account. 
    Why haven't I been able to find a solution to fix the problem?
    BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.
    When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
    If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID. 
    KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!
    CHECKED THIS OUT... 
    Workaround
    If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
    If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:
    Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
    To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow KB34137.
    Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
    Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
    Enter the Answer to the Password Recovery Question, then click OK.
    Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
    A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
    Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
    Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
    When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
    A confirmation message will display once the changes have been saved successfully.
    Moving forward use the newly created password whenever logging into BlackBerry ID.
     If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
    THEN CHECKED KB24157......
    Overview
    BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
    To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
    Local Authentication Lockout 
    On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
    Authenticating with their BlackBerry ID on the sign in screen
    Authenticating with their BlackBerry ID on the verify password screen
    Authenticating with their BlackBerry ID on the BBID edit screens 
    Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred.  On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
    Account Server Lockout
    Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
    The scenarios that increment the Account Server lockout counter are as follows:
    Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
    Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
    Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
    See KB26361 for information to reset a BlackBerry ID password
    Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices  (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).
    Forgot Password Lockout
    If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
    BlackBerry website (blackberry.com/blackberryid)
    BlackBerry PlayBook
    BlackBerry smartphone
    Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.
    THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
    Overview
    To change the BlackBerry ID password, complete the steps below for the specific device:
    From the BlackBerry 10 smartphone:
    Swipe down from the top bezel on the home screen and select Settings.
    Scroll down and select BlackBerry ID.
    Select Change Password.
    Enter the current password in the Current BlackBerry ID Password field.
    Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
    Select Submit to complete the password change.
    To confirm the change You have changed your password will be displayed.
    Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
    Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
    From a computer:
    Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
    Click Log in.
    Enter the BlackBerry ID Username (email address) and password, then click Sign In.
    Click Account Details.
    Next to Password, click Edit.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
    Click Done to exit from the BlackBerry ID account information screens.
    From the BlackBerry smartphone running BlackBerry 6:
    Navigate to Options > Third Party Applications > BlackBerry ID.
    Click on Change next to BlackBerry ID Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
    A confirmation message will display Your password has been successfully changed.
    Click OK.
    From the BlackBerry smartphone running BlackBerry 7:
    Navigate to Options > Device > BlackBerry ID.
    Click on Change next to BlackBerry ID Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
    A confirmation message will display Your password has been successfully changed.
    Click OK.
    From the BlackBerry Playbook tablet:
    Navigate to the Options icon.
    Select BlackBerry ID.
    Click on the Edit button next to Change Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
    A confirmation message will display You have changed your password.
    Click OK.
    If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
    Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.
    To generate a password reset email, complete the following:
    Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
    Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
    Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
    A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
    Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
    Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
    When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.  
    Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed. 
    A confirmation message will display once the changes have been saved successfully.
    Moving forward use the newly created password whenever logging into BlackBerry ID.
    Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
    IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION.... 
    Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution. 
    THANK YOU.

    Hi and Welcome to the Community!
    Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
    http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
    Hopefully, this information will be of use to you.
    That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
    http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
    Hopefully, this information will be of use to you.
    But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
    Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
    Cheers, and Good Luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My safari keeps crashing because of a bat password recovery plug in. What do I do to fix it?

    My safari keeps crashing on me, and when it does it always says it was because of some Bat! Password Recovery Plugin. How can I fix this and stop t from happening?

    You’ve been infected with the “Flashback” malware. See this Apple support document:
    About Flashback malware
    Back up all data, if you haven't already done so.
    Select  ▹ Software Update to install the latest Java update (if Java is already installed) or the Flashback malware removal tool (if Java is not installed under Lion), as well as any other available updates. Installing either of those items should clear the infection in most cases. No other action is required on your part. You must update to the latest version of Mac OS X 10.6 or 10.7 before you can install the Java update.
    Change every Internet password you have, starting with banking passwords. Check all financial accounts for unauthorized transactions. Do this after you’ve secured your system, not before.

  • How do i bypass the windows password without password recovery disk

    My sister has passed away & Ive been copying her pictures off of her laptop for the family & I havent finished. It logged off last night & now its asking for password & no one knows the password.. Im almost positive there is a way to go around this password but I cant seem to figure it out on my own! Please Help ASAP THANX

    Here are some common methods.
    &nbsp;
    Method 1: Reset Windows 7, Vista, XP Password Via Another Administrator Account
    &nbsp;
    If you have another user account with admin privileges, including built-in accounts in Windows 7/Vista/XP, you can easily bypass other accounts' password using Lusrmgr.msc and Command Line.
    &nbsp;
    1. Log on Windows 7/Vista/XP with your administrator account. Click on Start, type lusrmgr.msc in the Search box(Win7/Vista) or Run box(Win7/Vista/XP) and click OK.
    2. When the Local users and Groups dialog appears, open the Users folder. Right-click your user account and select "set password", type a new password and click OK.
    &nbsp;
    Method 2: Reset WIndows 7/Vista/XP password with Windows password reset disk
    Here is the steps to reset Windows password with password reset disk, bypassing Windows Vista/XP password is the same as this:
    &nbsp;
    Step 1: Login Windows with a incorrect password, it will show you a link "Reset Password.." under the password box.
    Step 2: Insert your password reset disk, click the link, When a password reset wizard appears, click Next.
    Step 3: Choose the drive name from the pull-down list, click Next.
    Step 4: Type a new password in the new password box, and type it again to confirm it. Click Next→Finish. Then you can login Windows again with the new password.
    &nbsp;
    Method 3: Reset Windows password with Windows password recovery program
    &nbsp;
    In this method, you need to load a recovery program on another computer, then burn it to a CD/USB. Boot your locked computer from CD/USB and reset WIndows password offline. This is a universal password reset method.
    [advertising content removed]
    &nbsp;
    Hope helpful.

  • Hp password recovery in windows 8

    I just wanted to tell you of a recent experience I had when contacting HP support
    I called them yesterday with what I considered to be a simple question I found out that this question in their eyes was not that simple
    the question was how do I set Up a password recovery flash drive in Windows 8.
    the the person from HP said that he would need to check and would I please give him a minute to do so, when he came back he said that hp computers did not have this option.
    I said to him how could this be as windows 8 says you can do this I also said that in windows vista and windows 7 you could do this and Why Would windows 8 Be any different he said he didn't know But this was not an option available hp in windows 8 he also stated
    if I were to forget my password would be to install my operating system again. I said to him that it seemed unreasonable that I would have to reinstall my os just to recover my password and the must be a simpler option than that. he said no that would be my only option if I were to ever forget my password. I then said to him I did not believe the information he was giving me was accurate and was he 100% sure of the information he was giving me, he said yes and that he would send me an e-mail giving me step by step instructions. I said okay bye, I did not believe what he was telling me so I went online and found out in about 2 minutes all we needed to do was set this up via the settings screen and user account where it give you the option to make a password recovery usb flash drive I understand that they cannot possibly know everything but I feel if they don't know they should be willing to tell you that they don't know and passed you on to someone who does rather Than making you spend hours reinstalling an operating system that you don't need to. it also seems to me outsourcing technical support to third world countries like in this case india where they may not have a full grasp of some of the finer subtletys of the english language and company like hp dell toshiba and many others need to return technical support to the countrys in which the computers are sold and 1 other thing why is it that we no longer get a set of recovery cds with new computer and have to make a set ourselves when so often in the process of making them some write error happens and you only find out that is there is a problem with them when you come to use them I know companies need to make a profit on the sale of the computers but surely there is enough profit margin for them still to supplie you with the recovery media you need

    Hi,
    I afraid the pritner is not supported on Windows 8:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03457812&tmp_task=prodinfoCategory&cc=us&dlc=en...
    You will not be able to use any other alternative driver with the printer as there are no drivers to allow the PC to communicate with the printer through a USB connection..
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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