Open doesn't work in right click

hi
From three days ago when i want to open more than 1 files
with "open" in right click,nothing will happen,but if i press enter
button all of selected files are open!
I tried it with PDF,word & excel files, and the result was
similar.It is necessary to say that for 1 file "open" is working but for
more than 1 file not.
The last software that i installed is: spy-bot and for 1 week after
that all things was nice but from 3 days ago i have this problem:-(
I am using Windows Server 2003r2, eset antivirus node 32 endpoint and have 6 GB of RAM.
How can I resolve this problem?
thanks in advance.

Hi,
Please try to boot your server into Safe Mode and see if same behavior still exists. I'm thinking if it is caused by third party app as it will work on one file but not multiple.
If issue is gone in Safe Mode, try to uninstall your recent installed apps including spy-bot. Uninstall one of them each time and reboot to see the result.
Also there is a third party tool named ShellExView which could help you find out all third party extensions. Try to disable them and see if issue is related.
If you have any feedback on our support, please send to [email protected]

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