Open Enrollment - No plans listed

When I select Open Enrollment from ESS Portal (ERP 2004) I receive the message "No plan selections could be prepared for the specified enrollment reason. Contact your Benefits Administrator for assistance."
The old ITS version of ESS is still working and I see the plans without issue. Using transaction HRBEN0001 in ECC 5.0 works as well.
Why am I not seeing plans in the portal version of ESS? The web dynpro is running, but no plans. Is there additional configuration I need to do for the new ESS to enable this and if so where?
Jeff Karls

This is pretty old but still for the people who will be visiting to this thread just like I did.
We had a same issue... I have checked Web Dynpro java application for benefits enrollment and it shows this message when it has ZERO plans to show in open enrollment.
Then I did debugging in ECC Function modules and found why it is not sending any benefit plans even though user has them in Info type 168 (insurance plans).
It could be any reason for plans not to populate, our reason was user have Vol Spouse Life insurance and Voluntary Child Life Insurance but they dont have Spouse and/or Child records in Info type 21.
So, this error will show up when there are ZERO plans / records to show in portal. Find your issue why by debugging.
-Pradeep

Similar Messages

ESS Open enrollment - Hide Plans

Hi Gurus,
We are implementing Open enrollment for ESS. The problem is when we run the Enrollment iView, it is pulling all the benefit plans, despite us having the Adjustment reason "OPEN". Even when I disable the adjustment reason, it is pulling all the plans with out any error. So, I believe the iView is not looking at the Adjustment reason at all.
I have set the URL parameter in the resource "Z_EMPLOYEE_OPENENROLLMENT_SERVICE05" as "TRACKING_ID=OPEN&INITIATOR_ROLE=HRASRD&EVENT=OPEN". Also I have tried setting the Application Parameter in the Enrollment iView as "EVENT=OPEN". Are there some other parameter that needs to be set?
Thanks,
Sudhir

Also, What is the difference between the Open Enrollment Service, FlexBens Enrollment, and Generic Enrollment?
I am using the service Z_EMPLOYEE_BENEFITPAY_OPEN_ENROLLMENT05. Am I using the wrong service?
thanks,
Sudhir
Edited by: Sudhir Avirneni on Aug 18, 2008 6:50 PM

Open Enrollment Confirmation eMails

Want to see if anyone has done the following..,
Under Open Enrollment, after plan review and after SAVEing, the user has the option to Print New Plan Selection. This has the effect of displaying a .pdf file to the screen with the users elections.
I would like for that .pdf to be automatically generated and e-mailed to the person after a save. (regardless of whether or not they had pressed Print New Plan Selection.
Before I start enhancing, I thought Id check to see if anyone had already done this, and if so, where the touch points were.
Thanks
Mike
We're running :
NW 2004S, ESS 1.0 SP09 Web DynPro Version
with ECC 6.0 ERP2005 on the R/3 side

Have not done it, but it's very possible...especially if you want to clog up your network with unread emails including PDF attachments. haha (one thing to keep in mind is security concerns around sending this type of info in emails...and make sure the generated PDFs are cleared from the servers cache/temp files for the same reasons)
That "Print Confirmation" basically just goes out and pulls the configured Benefits Confirmation form. Beforer they "re-added" the feature back to the Benefits Overview service, I had to write a separate custom BSP app to allow the employee to print this at anytime. It was VERY easy.
I first called.....
    CALL FUNCTION 'HR_GETEMPLOYEEDATA_FROMUSER'
      EXPORTING
        username                  = sy-uname
      IMPORTING
        employeenumber            = pernr
        countrygrouping           = molga
        name                      = ename
      EXCEPTIONS
        user_not_found            = 1
        countrygrouping_not_found = 2
        OTHERS                    = 3.
....to get the employee tied to the user, and then after some error checking, called this....
*   Next we need to print the form
*   input parameter: FORM_TYPE (E=enrollment form, C=confirmation form)
*   the input parameter COMMAND is important! PDF=just send data out , FDIS=display in SAPGUI, etc.
CALL FUNCTION 'HR_BEN_FORM_PRINT'
             EXPORTING
                 PERNR = pernr
                 BEGDA = sy-datum
                 ENDDA = sy-datum
                 FORM_DATUM = sy-datum
                 FORM_TYPE = 'C'
                 COMMAND = 'PDF'
                 REACTION = 'N'
             IMPORTING
                 PDF_TABLE = pdf_tab
                 PDF_FSIZE = pdf_size
                 SUBRC = subrc
             TABLES
                ERROR_TABLE = err_tab.
You could do the same but after generating the PDF attach it to an email. There are TONS of examples out on this forum for doing this.

How do I restrict certain plans from appearing during Open Enrollment?

We have 15 benefit plans for which all employees are eligible. We do not want to change the groupings or settings for our Open Enrollment period but would like to restrict the plans that appear for Open Enrollment so that only 12 out of the 15 plans are displayed and available to employees in ESS. Can this be done? I know I can restrict which plans are available when using IT0378 Adjustment Reasons but cannot find a way to restrict the list for Open Enrollment. Thanks for any suggestions.

I had that exact same delima, but one of our consultants pointed us to the transaction: HRBEN00ADJRSN
This is a mass load of adjustment reasons. You just need to feed the program the total time allowed for adjustments and things like start of records date and end of records date. Because of the dates and the potential for different plans to have different dates, we actually have two open enrollment adjustment reasons. We have one for Flexible spending where I give the 1/1 begin date and a 12/31 end date since it is only effective for the year in question. Then we have our main open enrollment for all other plans where the begin date is 1/1 of the new year and 12/31/9999 for the endda. I then run the HRBEN00ADJRSN twice for the population: once for the flex enrollment, and then again for the main open enrollment adjustment reason.
DP

Restricting certain plans from ESS during open enrollment

Hi Experts,
We have a requirement to restrict plans from ESS during open enrollment. Please let us know the best possible solution to acheive the same.
We have found that Proxy class CL_BENEFITS_AREAPAGE which is assigned to the service can be copied and enhacned to filter the plans, is this the right approach?

I had that exact same delima, but one of our consultants pointed us to the transaction: HRBEN00ADJRSN
This is a mass load of adjustment reasons. You just need to feed the program the total time allowed for adjustments and things like start of records date and end of records date. Because of the dates and the potential for different plans to have different dates, we actually have two open enrollment adjustment reasons. We have one for Flexible spending where I give the 1/1 begin date and a 12/31 end date since it is only effective for the year in question. Then we have our main open enrollment for all other plans where the begin date is 1/1 of the new year and 12/31/9999 for the endda. I then run the HRBEN00ADJRSN twice for the population: once for the flex enrollment, and then again for the main open enrollment adjustment reason.
DP

Renaming a plan for open enrollment - plan name doesn't seem to date track

Hi,
Has anyone ever renamed a plan. here is our situation.
for 2012 we currently have 3 medical plans to choose from, to keep it simple... plan A, plan B, Plan C. The approach we thought would be the easiest would be rename plan A to be Plan X for then 2013 open enrollment. to see Plan X for the open enrollment period (nov 1 - nov 30) we changed the plan name on Oct 31. In addition we would end the eligibility for the other two plans on 31-dec-2012.
so on Jan 1st Plan X is eligible, Plan B and Plan C are not. for the 2013 open enrollment Plan X (formally plan A) is the only plan available to select. which is what we want and open enrollment looks ok.
The issue we see is with any new hire or other life events that allows enrollment for 2012. they see plan x, plan b, and plan c as option. We still need to show Plan A, plan B, and plan C as options for the remainder of 2012.
I tried to rename the plan effective 01-jan-2013, but then the open enrollment still shows the same 2012 (plan A) during the enrollment period.
i expected the open enrollment to use the plan name that for the date tracked time 01-jan-2014, even though the enrollment period for 2013 is nov1 - nov30...
thought any one?

Hi,
Has anyone ever renamed a plan. here is our situation.
for 2012 we currently have 3 medical plans to choose from, to keep it simple... plan A, plan B, Plan C. The approach we thought would be the easiest would be rename plan A to be Plan X for then 2013 open enrollment. to see Plan X for the open enrollment period (nov 1 - nov 30) we changed the plan name on Oct 31. In addition we would end the eligibility for the other two plans on 31-dec-2012.
so on Jan 1st Plan X is eligible, Plan B and Plan C are not. for the 2013 open enrollment Plan X (formally plan A) is the only plan available to select. which is what we want and open enrollment looks ok.
The issue we see is with any new hire or other life events that allows enrollment for 2012. they see plan x, plan b, and plan c as option. We still need to show Plan A, plan B, and plan C as options for the remainder of 2012.
I tried to rename the plan effective 01-jan-2013, but then the open enrollment still shows the same 2012 (plan A) during the enrollment period.
i expected the open enrollment to use the plan name that for the date tracked time 01-jan-2014, even though the enrollment period for 2013 is nov1 - nov30...
thought any one?

ESS- Open Enrollment quick link - no plan selections

I've enabled the Open Enrollment Quick link in Benefits and Payment. When I execute it, I get the error message
"No plan selections could be prepared for the specified enrollment reason. Contact your Benefits Administrator for assistance"
R/3 and ITS both display the enrollment plan choices without an adjustment reason of OPEN. Why can't the Portal ESS find them?

This is pretty old but still for the people who will be visiting to this thread just like I did.
We had a same issue... I have checked Web Dynpro java application for benefits enrollment and it shows this message when it has ZERO plans to show in open enrollment.
Then I did debugging in ECC Function modules and found why it is not sending any benefit plans even though user has them in Info type 168 (insurance plans).
It could be any reason for plans not to populate, our reason was user have Vol Spouse Life insurance and Voluntary Child Life Insurance but they dont have Spouse and/or Child records in Info type 21.
So, this error will show up when there are ZERO plans / records to show in portal. Find your issue why by debugging.
-Pradeep

No Plans selected during Open Enrollment in SAP ESS

Hi Gurus,
We finally configured the Open Enrollment link in the portal (ECC 5.0) but now when we click on the link what appears is this
"No plan selections could be prepared for the specified enrollment reason. Contact your Benefits Administrator for assistance."
I have configured the benefits adjustment reason and put in all the available plans in the reason for us to test. Any suggestions as to why we arent able to see any plans?
Thanks
Kavita

This is pretty old but still for the people who will be visiting to this thread just like I did.
We had a same issue... I have checked Web Dynpro java application for benefits enrollment and it shows this message when it has ZERO plans to show in open enrollment.
Then I did debugging in ECC Function modules and found why it is not sending any benefit plans even though user has them in Info type 168 (insurance plans).
It could be any reason for plans not to populate, our reason was user have Vol Spouse Life insurance and Voluntary Child Life Insurance but they dont have Spouse and/or Child records in Info type 21.
So, this error will show up when there are ZERO plans / records to show in portal. Find your issue why by debugging.
-Pradeep

SAP Open Enrollment Error : Age group could not be determined

Hi Gurus,
We have been trying to configure Open Enrollment and when I try to go in the backend using HRBEN0001, it lists all the eligible plans and lets you complete the Open enrolllment, however in the Error List one error pops up saying "Age Group Cannot be determined". I have a spouse listed in the system, but his birthday has been entered so it should be able to calculate the age group without any issues.
When we login to the portal and try to click on the Open Enrollment tab, no plans show up but only the error "Age Group cannot be determined" shows up.
We have configured three variants for Voluntary Life and Spouse Life for the age groups 1-69, 70-74 and 75+. Could this be the reason of the error?
Has anyone encountered this error before? and if yes, can you please let me know how to resolve this?
Any suggestions will be appreciated.
Thanks
Kavita

Hi Kavitha,
Can you tell me how u resolved the issue???
Regards

Open Enrollment Text

Within benefits open enrollment in ESS there is text at the top that states: 'This is your selection of benefit plans. From this list, you can add, edit or remove plans as needed. Whenever you edit a plan, its options are displayed. For every plan, you can specify your dependents and beneficiaries and select investments.'
We would like to modify the wording of this text, but we cannot find it within the configuration or portal. Where do we go to modify this text?
Regards,
Brad

I can't get the CTRL + RIGHT mouse click trick to work for global personalization either.
It should be as simple as the replies instruct, so I have no earthly idea why it's not working for us.
My Portal resource has a Content Admin role, Admin user role, he's Selecting Final Option, Select Apply, Restarted the Server. Nothing : (
Do these issues have to do with the versions we're on?
I'm on the following:
SAP_ESS 603 SP2 (1000.603.0.2.1.20080717154658) MAIN_ERP53PAT_C 20080808200315
SAP_MSS 600 SP12 (1000.600.0.12.0.20080222043605) MAIN_ERP05VAL_C 20080808190911
Thanks.

ESS Benefits open enrollment - Issue

Hi,
When we click on the benefits open enrollment link, we do not want some of the plans to be displayed to the ess user. Is there any way to control it ( SPRO or BAdI ).
Env - EP 7.0, ECC6.0
Thanks,
Ravi

I posed the same question to an ESS consultant who responded with the following:
"The plans presented in benefits enrollment (PZ14) and Participation Overview (PZ07) are list output from ABAP. You can go into the program and select or exclude some of them based on certain criteria. I've seen customers extend the Plan infotype to add a flag field to make it configurable to show, not show a given plan."
Since specific instructions weren't given, I wouldn't consider the issue answered.
However, I can provide the following work around:
Due to the fact that different populations have different open enrollment period timeframes, and all populations have been configured under one benefit area...we decided to create an "Open Enrollment Adjustment Reason" for each group instead. Thus, the Adjustment Reason permissions will only display the plans we want the employee to see via ESS. Prior to the open enrollment period for the population, we will run the Mass Adjustment Reason report to create IT378 for all relevant employees. The OE offer will appear as another Adjustment Reason under the Enrollment service in ESS.

Regd:Benefits Open Enrollment Issue

Hi SAP,
I have problem in Open Enrollment which is in ESS.
We have used the Portal Navigation for designing the Navigation instead of Homepage Framework.
When we were using Homepage frame work the open Enrollment works fine(ie) it will be highlighted when the period is opened and it will be glared when the period is closed.
But now after changing the navigation design it is working fine when the period is open but its not getting blared or disabled when it is closed instead it gives me the error.
I need to make it disable when the period is closed.
Is there any configuration that I have to do.
Please put me some light on it.
Its very urgent.

I posed the same question to an ESS consultant who responded with the following:
"The plans presented in benefits enrollment (PZ14) and Participation Overview (PZ07) are list output from ABAP. You can go into the program and select or exclude some of them based on certain criteria. I've seen customers extend the Plan infotype to add a flag field to make it configurable to show, not show a given plan."
Since specific instructions weren't given, I wouldn't consider the issue answered.
However, I can provide the following work around:
Due to the fact that different populations have different open enrollment period timeframes, and all populations have been configured under one benefit area...we decided to create an "Open Enrollment Adjustment Reason" for each group instead. Thus, the Adjustment Reason permissions will only display the plans we want the employee to see via ESS. Prior to the open enrollment period for the population, we will run the Mass Adjustment Reason report to create IT378 for all relevant employees. The OE offer will appear as another Adjustment Reason under the Enrollment service in ESS.

ESS: Benefits: OPEN ENROLMENT NOT VISIBLE in ESS

Hi Gurus,
This is regarding a SAP HR implementation for US.
Open Enrollment Service is giving a dump with error
u201CNo Correct Adjustment Reason Specifiedu201D.
Following has been checked, still unable to view it in ESS.
u2022     Employees are configured for running Open Enrollment for employees.
u2022     Employees are assigned to appropriate PA and PSA. Country grouping for both the employees is USA: 10.
u2022     Maintained appropriate data in Infotype 0171(General Benefits Information). Correct benefit program grouping is done for both employees ie maintained first and second program grouping for both employees.
u2022     Maintained Benefit Adjustment Reasons for both the employee i.e. Infotype 0378(Adjustment Reason Data).
u2022     Maintained Open Enrollment Offer for employees between 09.13.2008 and 10.13.2008. (MM/DD/YYYY).
u2022     Program HRBEN001 is running correctly in backend. Both employees are able to choose different benefit plans during the open enrollment period.
u2022     User is having SAP_ALL authorizations.
u2022     Resources and Services are correctly defined and linked in the backend.
u2022     HR_BEN_ESS_RFC_ENRO_REASONS is a SAP defined function module to fetch benefit data from Benefit module and post it to ESS internal tables. Testing it in the background using transaction se37 gives correct results in the backend. It is displaying Open Enrollment as one of the Benefit Reasons.
Kindly help with any pointers at the earliest.
Thanks & Regards
Kumarpal Jain

Kumarpal,
did you check this thread
https://forums.sdn.sap.com/click.jspa?searchID=17218337&messageID=6299502
Thanks
Bala Duvvuri

T-code HRBEN0005 calling different form for open enrollment

Hi,
I have to create two different forms for different adjustment reasons for open enrollment(t-code HRBEN0005).
But in the config table T74HL we can call only one form so I am looking for an enhancement where i can pass the form name according to the adjustment reason.
I am not able to find any such enhancement, please let me know if anyone has done this scenario.
Regards,
Manu

Hi,
As I understand, you have a custom edit form, you would like to click a button and jump to another edit form. Correct me if there is any misunderstanding.
If that is the case, you could create different view for a list edit form. Then use a button to switch among views to show different view. For more information:
http://office.microsoft.com/en-in/infopath-help/add-delete-and-switch-views-pages-in-a-form-HA101732801.aspx
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

ESS - Benefits - Open enrollment (Concurrent employment is enabled)

We are trying to set up ESS open enrollment. After adding/editing/changing plans --> review enrollment --> Save.
On saving, getting an error "rfc_error_system_failure" on the ESS screen.
Checked with ST22 for the error details. The name of runtime error is "uncaught exception" and the exception is "CX_HRPA_VIOLATED_PRECONDITION".
Based on a Similar thread on the forums --> Link : [Re: CX_HRPA_VIOLATED_PRECONDITION using HR_INFOTYPE_OPERATION to insert rec; and Sap note # 493984 , the error seems to be related with concurrent empoyment.
Analysis:
1. If CE is disabled, there is no error - open enrollment works fine both in R/3 (HRBEN0001) and via ESS
2. If CE is enabled," open enrollment" in R/3 using HRBEN0001 - there is no error.
3. Error occurs only when "open enrollment" is accessed through ESS, when CE is enabled.
Would like to know if some one can share their experience on using ESS open enrollment when CE is switched on?
Version details: ECC 6.0 (support pack level 22 for SAP-HR and EA-HR), EP 7.0 , ESS BP 1.0
Thanks,
Javed.

Problem solved after deploying note # 1020389

Open Enrollment - No plans listed

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