Open item not found while doing process open items - F-32

The customer account shows 2 open items ( 1 Invoice and 1 Payment documents) during account clearing with f-32 t.code, only payment document is appearing. whether reason code maintained in invoice document any way afftects in account clearing process.

check the posting date of the invoice and payment.
You can enter more, go to edit, select more.
Has one of the entries got a special GL entry.
Lastly if all else fails, on the selection screen enter both document numbers.
If only one appears, make sure it has not been cleared already.

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Open item not found while doing process open items - F-32

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