Open iTunes, popup of "it stopped working"
I tried uninstalling iTunes and reinstalling it. It's not helping. I've gone through the troubleshooting section and there's nothing there that sounds like my problem.
The "solutions finder" on this computer says that the problem was caused by iTunes, a production of Apple. Their solution is to download the latest version of iTunes. Problem is... I have the newest version of iTunes. 7.5.0.20. >_<
Please help.
Hey man don't even worry apple tech support won't fix it. I have same problem but I get that message when I try import movies to iTunes or when I try to sync purchased videos to my iPhone. I spent hrs with them n they couldn't fix it. This ***** I need a mac computer.
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I had the same issue after my recent update of iTunes. I didn't update Quicktime 'cuz I don't use it much (or at all). On another thread discussing the same issue, I saw that the Quicktime installation can affect iTunes. So I downloaded the latest Quicktime, installed, redooted - issue fixed (for now).
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hey stess,
I have the exact problem you have. I tried deleting (went into program files and deleted the folders ) from my system and reinstalling it. It worked until i rebooted my system, I am still on xp. The restore doesnt help either. It cant be my ipod ( its quiet old!) as it isnt even connected to my system at start up. I think maybe a bug with the new version that will eventually have more and more users affected when they update. I f i find a solution I will post asap... good luck -
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After the latest update installed in last few days on Windows 7, iTunes often crashes on startup, at about the time it is accessing iTunes store (fine before the update). It does not happen if iTunes is opened in 'Music' view, but changing then to the 'Podcasts' view and clicking the podcast 'refresh' button causes crash again. It is worse on some user accounts than others.
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- Complete reinstallation of iTunes
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- Copying a QT dll to the iTunes program files directory (as mentioned on another thread)
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Refer to this article: iTunes: Troubleshooting issues with third-party iTunes plug-ins which gives you steps for starting iTunes in Safe Mode. Note the article has instructions for both OS X (Mac) and the different versions of Windows.
I too had the problem with Podcasts, so was delighted to see an update which addressed it. However, like all of you, after the update to 11.3, clicking on Refresh (Podcasts) caused iTunes to stop working. I then started iTunes in Safe Mode but saw no message about entering Safe Mode (as mentioned in the article). Despite this, Refresh Podcasts then worked. That was yesterday. This morning, I have started my iTunes in normal mode and had no issues.
I suggest you read the article, as there are important points about showing hidden files and what to do if the problem persists. In my case, the problem did not persist. Note also, that the article mentions third-party plug-ins as the cause of the problem. As far as I am aware, I did not have any third-party plug-ins, so the title of the article is somewhat misleading. -
ITunes 10.6 has stopped working on windows 7
I just bought this Lenovo H415 desktop with windows 7 home premium.
I installed a earlier version of iTunes and it worked fine. Then I updated it to the latest 10.6 version, and it gives me the following error after I click "agree" for the agreements whenever I start it.
iTunes has stopped working
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.6.0.40
Application Timestamp: 4f56cf56
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4cf45322
Exception Offset: 660a1040
Exception Code: c0000005
Exception Data: 00000008
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Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
I tried reinstalling it, and I also tried to uninstall it and install it in a newly created admin user account. But I am still having the same problem when starting iTunes.
Please help. Thanks.Hello,
I've been unable to use my iTunes ever since upgrading to v10.6 Today with the new roll out of v10.6.1 I ran the fresh update hoping the issue would be resolved... After the update, Same CRASH issue at opening... I was able to FIX this on my own after messing around with an extremely confusing support article. http://support.apple.com/kb/TS1717
Try doing this troubleshoot and see if it helps you, it worked great for me! After I moved the first folder location listed below, my iTunes was fixed! I have since deleted that folder I had moved earlier and iTunes it's still working like a charm. I've also re-wrote the instructions for you more clearly then apple did.
Remove iTunes Preference files
Some of the files that iTunes uses to store it's settings and preferences may be unusable and cause issues. iTunes has two folders where it's preferences are saved. Move one of the folders to another folder location ie. (my documents, etc.) and try opening and running itunes to test. This is to see if the issue persists after removing these files. If the issue does not persist, simply delete the moved folder and enjoy using iTunes! However, If the issue still persists, move the folder back to where it was originally and try the same process again, this time moving the second folder. The location for the two preference folders are:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Really hope this helps you! -
Itunes 11.1.4 stops working on Windows 7 (64b)
iTunes opens OK & operates normally for a period of time (usally around an hour or so) & then an error message comes up that itunes has stopped working & must be closed down. My system is Windows 7 (64 bit) & this close down happens every time. Even if I am not using itunes at the time it still just stops working after sometime. It is most annoying and has only started happenuing since upgrade to itunes 11.1.4. What is going on?
Thanks for your help. Started itunes in safe mode and it still closed down after approx an hour. There are no add-ons or plug-ins installed. I had previously checked the safe mode and also uninstalled all apple software in the order that one of the help pages indicated. Then redownloaded and installed itunes - made no difference.
After opening itunes it works fine with no problems - what baffles me is that it then stops working even if the software is not active at the time. -
ITUNES and FINAL CUT stop working same day
In the SAME day- my Itunes decided to stop opening (it does not even ACKNOWLEDGE that I'm trying to open it...), AND when I try to open my Final Cut Pro HD the computer simply says: Final Cut Pro has unexpectedly quit.
Both programs stopped working the same day and I am at a loss:
SOMEBODY PLEASE HELP!!!!Have you downloaded fresh virus definitions and done a scan lately?
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Can't open iTunes and Audio doesn't work
Hi! I need help!
Everytime I try to open iTunes I get an Error message that says:
"The iTunes application could not be opened. An unknown error occured (-200)."
And once I started getting this error my audio stopped working. All my macbook pro does audio wise is play sound effects of what I do (move things to trash, delete things...etc.).
Anyone know what's going on here and what I can do to fix this problem?Your iTunes issue should be posted to the iTunes forum area.
For your sound problems - Repair permissions & restart.
http://docs.info.apple.com/article.html?artnum=300832
Open up GarageBand if installed then, open a program (optional). Quit out of the GarageBand app. -
Itunes 11.1 has stopped working error message
I have uninstalled; reinstalled; set computer to an earlier version; copied all .dll files to itunes folder and nothing helps. I have contacted apple, but have not gotten a solution that resolves the issue. Any other suggestions out there?
I noticed that when I opened itunes, it begins gathering information about my library and sends information to itunes match, but when I stopped that processed (pressing the small "x"), it does not stop working or freeze. I don't know why, but it has worked for me.
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ITunes v11.1 has stopped working on Windows 7 Enterprise 64bit
Hi to all. I have brand new Dell's Latitude E6540 laptop with Windows 7 Enterprise edition 64bit. I downloaded the newest iTunes v11.1 and installed (Run as Administrator) it on my new laptop. After I start iTunes in less then minute the small windows pops-up saying "iTunes has stopped working. Here is copy of error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.0.126
Application Timestamp: 52394b24
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: c06d007e
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
So, what is the fix for that Itunes problem? Thanks for help. vpanovTry copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder. I had same problem and it's fixed this bug.
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