OPEN LETTER TO NOKIA BIG-HEADS

N8: It's amazing technology: what will you do with it?
E7: Success looks like this right now.
Sadly, no.
Bugs to be resolved in Belle (amongst others that i may have overlooked) for E7 (and N8/C7 too)
1. Nokia Messaging Push Mail Service to function, as mentioned in product manuals and adverts
2. Communication Logs to log in Wifi and Packet Data, as mentioned in the product manuals
3. Access Point connection to be highlighted during connection as in previous Symbian
4. Most important: PLEASE, OH PLEASE, DO NOT CREATE NEW BUGS LIKE ANNA.
Only if you do the above, will you have the following advantages:
- existing customers's misery will be put out and our satisfaction and confidence be restored
- existing customers (like myself) will provide a good reference
- new customers, eventhough you have moved to WP7.x, will still buy your devices, as they will have confidence that you will take care of them
And if you do the above, i don't need to tell you what it translates for your bottom as well as top lines.
I will be super thrilled if some nokia senior executive acknowledges my post either publicly or privately.

Similar Messages

Open letter to Nokia Messaging dev team: imap idle...

Hi,
I would like to ask the developers of Nokia Messaging if they are aware of the fact themailclient in the E72 isn't supporting Imap IDLE anymore.
Before, in the E71 for example, there was indeed a timesetting in the native client BUT this was used when the client got disconnected. for example:client connected > phonecall arrives, client disconnects > phonecall ends > client connects after 5 minutes (or any other timespan accoridng to the settings) and STAYS connected.
Nokia Messaging: if you set it up at 5 minutes it checks every 5 minutes for mail. This is NOT 'idling' on a server. 'Idle' means in this case 'stay connected, just sit there and wait for messages')
the specs on your site CLEARLY state for the E72:
Supported protocols: IMAP4 (with idle), Nokia Messaging, Microsoft ActiveSync, POP3, SMTP
This means that the product that i have bought IS NOT DOING what you promise. I could probably solve with start using Nokia Messaging but this and was never my intention. I just the phone to do what it is supposed to do: imap idle without the use of Nokia Messaging as stated in its specs (as it was before by the way).
WOULD APPRECIATE AN ANSWER!
Called Nokia support in Belgium. No answer from them.

We are far from being Nokia enemies. If anything, we are giving them free feedback. In corporate circles, concerned companies pay millions of bucks to the likes of Pricewaterhouse, etc to do strategic consulting, ie to tell them what really is right or wrong with their company, products, etc. In the new millenium, the internet and tools such as forums provide similar service, only at a fraction of the cost and a damningly honest one too!
My take on the matter is this: sure Nokia staff are reading these forums and laughing at us 'idiots'. The 'noise-makers' are few and far between. Nokia also has their die-hard fans (some people have never used any of the advanced features on their phones so would know little) as well as their own 'plants' (ppl who are Nokia employees tasked with dropping feel-good stories in various threads. I've done enough corporate consulting to know this ;-)
The same person who was supporting Nokia in this thread also had an extended argument with me in the afore-mentioned thread. Some people think someone having 300 odd contacts is a power-user (I have in excess of 1,300 contacts, 90% current and active). Some people questioned my desired to be able to snooze an alarm for a user defined period (that Nokia lover accused me for wanting "more bells & whistles than Fort Knox").
The last example is something simple that can implemented. My Palm circa 2003 had that feature. Say if an alarm sounds for a set event, but you are still in a meeting/busy, wouldn't it be gud to be able to snooze the alarm for a specified period, say 40 mins? At the moment, the E72 only lets you set ONE global snooze period which applies for all alarms.
The way I see it Nokia with its so-called business series of devices have 2 probs - (1) it has many bugs and high-end features that do no work as promoted / advertised, and (2) it lacks many simple features that cheaper/older phones have. Can't be too difficult for those Finns to decipher this, can it??
And what would happen to Nokia? Well, I think its getting so big headed in recent times that its alienating a lot of serious / old-time fans. In todays market, there is great variety of choice. If one is to get buggy and ill-designed products anyway then why pay premium dollars for a Finnish lemon when you can settle for a similar lemon (and at times with almost enuff bells & whistles to challenge Fort Knox) from say China, at a fraction of the price. And to think that many of these Chinese clones today ship with dual SIM capability as well as a (fuzzy no doubt) TV monitor!
My advice to folks out there, please do buy a Nokia if you are in the market for a cheap, no-frills phone to be used as a spare phone or on those mountain camping trips when a gud flashlight is required. But if you are looking for a serious BIZNESS SMARTPHONE, the E72 is definately not it. Still love you, darling!
There ought to be laws out there on the use of the term 'smartphone'

OPEN LETTER TO NOKIA: Fix Bugs Now or We're Ditchi...

Dear Nokia
After many years struggling with Windows Mobile's constant bugs that Microsoft are reknowned for, I finally bit the bullet and bought an E71 made by the king of mobile phone manufacturers... or so I thought... Nokia.
I have been utterly astonished and devastated by the number of extremely obvious bugs with this device and am shocked beyond belief that Nokia is allowing itself to tarnish its own previously good brand image by putting out untested phones with software that seems to have been written by a 12 year old boy as his first project.
I have tried posting the issues on these groups, but no solution. 'Wait for a firmware update', or 'hard reset your phone and lose all your hours worth of customisations', seem to be the standard replies. I have emailed your support, who cannot even read and send irrelevant replies. It is no wonder the bugs do not make it past them and get forwarded to you, and therefore no wonder you are not fixing them.
Worse still some of these bugs go back to phones before the Eseries according to my Google searches. You have knowingly carried forward bugs from old phones to new flagship ones. It is utterly unbelievable.
This is an open letter asking you to resolve the following bugs within 30 days via a Firmware update for the E71, or I will be returning my Nokia E71 under the UK Sale of Goods Act 1979 as it is "not fit for the intended purpose" (such as making a simple Bluetooth call or using WiFi), and "not of satisfactory quality". I urge other users to also return their Nokias if they are forced to endure such bugs beyond 30 days of this notice.
Here are the bugs I am experiencing, which I have seen multiple other users report, and I am sure other users will reply to my open letter confirming they will also be abandoning the Nokia brand in favour of something more reliable.
1) Bluetooth Disconnects - see http://tinyurl.com/3q9hmk
Excerpt: "My headset (Plantronics Voyager 510) disconnects every 10 seconds, then reconnects, then disconnects, then... I can leave them just inches from each other and they'll go through this strange dance.
Furthermore you cannot answer an Internet VoIP call using the headset's answer button, but CAN answer a cell call.
Then I get in my car (JVC KD-BT1) and make a call, and 2 minutes into every call the Bluetooth connection is dropped and the call transfers to the handset. Very dangerous."
2) WLAN Ghost Access Points and clunky behaviour
The WiFi integration is a mess. There are so many different ways to connect, via WLAN scanner, via Tools, via Internet Phone, and the outcome is that even though you are only within one access point, multiple access points get created. E.g. if I connect to 'WiFi' and define an access point, if I later connect via a different route, I get a ghost access point 'WiFi(01)'. Do this for a week or so at home and you end up with these access points:
WiFi
WiFi(01)
WiFi(02)
WiFi(03) and so on...
Try to delete one of them, and all 4 disappear. Experiment too much further and try to tidy up, and suddenly anything to do with WLAN access slows the phone down 1000%:
- Click WLAN Scan and the Home Screen freezes for 3 minutes
- Try to enter Internet Phone and the status bar freezes
- Try to connect to Email and it fails to ask for an access point and just gives up
Then you have to work out how to restore WiFi(01)... etc. to how they were before, and only then does the freezing stop.
Hard reset is not a solution - it just happens again before long. I have better things to do with my life than constantly configure my phone settings after each hard reset.
3) View Interrupted Downloads, if only I could - see http://tinyurl.com/6jeuvt
After a failed download, every time I reboot the phone or close Web, the phone asks 'View interrupted downloads?'. If I click yes, it just takes me to the Bookmarks. There is no 'Downloads' option in Web's Options menu in the E71. It is impossible to make this annoying popup go away. Unless you hard reset and lose all your settings and data.
4) A2DP is always on - see http://tinyurl.com/5nat3r
Excerpt: "I get in the car and the phone connects to my JVC KD-BT5 stereo. All audio is again routed through the stereo's A2DP source. But if I listen to the radio, I don't hear the phone audio, and again miss out on SMS alerts and more!
This is the only A2DP phone I know that doesn't let you choose whether each Bluetooth headset is also a 'Bluetooth Audio Device'! Even Windows Mobile had a checkbox for that!!"
5) Diabolical Camera Quality
The camera quality is appalling. The amount of grain must be a bug. Nokia will lose sales on this compared to the Blackberry Bold which has a lower-res yet better quality camera. Also AutoFocus should be Auto (!) not require pressing the 't' key.
When I try to find a repair centre at http://www.apps.nokia.co.uk/clubnokiaservice/ your website is down. Even the link to find a solution is bugged!
I am amazed that some of these bugs relate to older Nokia phones like no. 3 and that a customer has to go to these lengths to try to get Nokia's programmers' attention.
If other users agree, they will reply here and let Nokia know.
Yours frustratedly,
A new (soon to be ex-) Nokia customer
Message Edited by nokkyear on 13-Sep-2008 05:22 PM

I have no comments regarding the above issues, but have a few of my own. I know some 'features' with some of the phones are hard to distinguish from 'bugs', so I'll just list a few glitches I feel are obvious bugs. My phone is the Finnish version of E71-1.
The e-mail hardware shortcut button on my E71-1 is giving me the "Feature not available. Reverting to default setting" error if the button is set to open up the Create New E-mail screen when held down for a second or two. All other settings that can be set-up in the Mode Settings work normally. Note that the default action *is* to open up the Create New E-mail screen when the button is held down. Hard reset doesn't help.
In the Gallery if I rotate a picture that I've for example shot in portrait orientation (E71 has a landscape screen), the new orientation doesn't get saved. After exiting the image viewer the image has reverted to it's original orientation. As-is, the feature doesn't make sense to me at the moment. This is quite an old 'feature' dating back to the E61 at least.
Connecting my Motorola HT820 A2DP-compatible stereo headset to my E71 is giving me grief. The audio keeps cutting off even though I keep my cellphone in my shirt pocket. To be exact, for some peculiar reason the phone either pauses the music or goes fast forward if I have my hand between the headset's receiver and the phone. After doing so, occasionally the pitch of the music has hightened, like an LP playing too fast on the turntable. Listening to music while keeping the phone at the opposite side of my body to the bluetooth headset is nearly impossible, because my own body mass is apparently enough to block the signal (I'm 80kg, 185cm). I've had no problems with connecting to other A2DP media players (e.g. Palm TX PDA, Bluetooth 1.2) to my headset.
The video camera's zoom is still jerky (a bug with my ex-E61i) and the jerkiness gets recorded to the video file. Last time I tried recording video I found out that the phone had lost about one minute from the beginning of the recording. I'm getting a feeling that the E71 is underpowered for these kinds of tasks - but is it really?
I have some old programs and themes that I used in my previous phone the E61i in my 2GB memory card. After inserting the memory card to my new E71 and starting the phone up, it tries to install the applications to the new system. The installing fails, but this isn't really the problem. The problem is that the phone suggests installing all the remaining "untrusted" programs manually, and even after successfully doing just that, the phone still attempts to install the new software after every single reset. To "clean up" the memory card of the remnant software and files that cause this behavior I had to search around the net for in-depth knowledge about the Symbian filesystem and folder structure. Asking the help desk about the problem only results to such answers as: "Do a hard reset." "Don't fiddle with the memory card folders." "Format the memory card and your phone."
All I need is the phone to tell which files are causing the problems, or the ability to simply turn off the automatic installer at startup. The worst kind of error messages are the kinds that don't help at all.
Message Edited by kvirtanen on 13-Sep-2008 09:22 PM
kvirtanen.deviantart.com

How to write an open letter to nokia CEO?

hi,
i am really frustrated with nokia CC and complaint department. i want to write an open letter to your CEO. how to write an open letter and what should i mention in that letter?
Thanks in advance,
regards,
former staunch supporter now a frustrated user of nokia lumia device

hi adrianhughes,
thanks for reply.
thing is nokia cc and complaint dept both are saying the same thing "we are waiting for an update from nokia back end team"
my question is "how much time they need to decide with which device they can replace my mobile?"
going to consumer forum is not a practical solution in india btw.
regards,

Open letter to nokia

Its been a busy few weeks for nokia now and especially of late with Anna and the update.
Now nokia have announced belle,along with that a further 3 new handsets that have Belle on board.
Ok so a thread was started on anna the update that was available and then further updates and on top of that now we have a symbian belle thread.
The ANNA thread must be the biggest and the fastest thread that grew here on discussions of recent times with others following suit.
One thing ive noticed very much so is the inactivity of nokia employees participating or fulfilling peoples answers thats the whole point of people coming here is it not?
We see that the goood news is posted at first then after that we have issues and big issues by the looks of things.
Since these threads have been started there has been umpteen questions asked by your loyal nokia fans and they are left unanswered,you might see the odd comment.
What we do see is many posts edited throughout the threads in mention meaning they are been looked at but thats about it and edit and goodbye.
If these people in nokia drop in and edit a comment you would expect them to have some kind of proactive invovlement rather than editng posts and thats it.
As a whole i feel it would be better not only for the people that come here but for nokia as well it would make things much better if nokia employees and mods got involved more,rather than come in every now and then and edit or remove posts and make not statement on the issue at hand.
Its quite clear here that all people want is some support and answers understandably all these might not be at hand but yet a post to say so is better than no post at all and lets a thread grow and people getting angry as its quite evident now people are angry some very angry.
Nokia discussions is growing on a daily basis there is no doubt about that and long time folk here are aware of how the forum works.
Of late there is an increasing amount of new members here and they can see in these particular threads there is no answers for them yet threads are started pointing out this and that is now available yet its not and its easy to see why people are annoyed.
So what im asking for and im sure i can speak for many, is more of an input and maybe assign more people to the forum with some knowledge and good communication,to come here and be proactive and make it a nice place to visit,at the moment thats not really the situation.
As for the update situation im sure AGAIN i can speak for many is to stop the lottery update and release the update for everybody at once,not sure if thats totally possible but its something that can be looked into at the very least.
Again we now see an identical issue as before 3 new phones then followed by updates?
Why?
Anna was released on the X7 and E6 then the update it makes no sense imo.
Now we see 3 new handsets with belle then an update down the road again....
Currently the X7 and E6 is now behind on the update released recently this like taking two steps foward and 4 back.
Now we are seen the same again with the belle update and handset schedule.
I hope some answers can be also given to the issues with anna too as there seems to be many.
Any way thats it i hope this is clear and maybe we can look forward to some response rather than edit....
kind regards jimmy.....
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

donofworld wrote:
michaels sir although this is forum is for official nokia products/firmware updates discussions few days ago official Belle related q & a sessions took place on http://www.facebook.com/nokia?sk=app_222130677837526
Above type of events should take place here rather on 3rd party sites(facebook,twitter etc) which cant even be accessed properly on default web browser of any Nokia phone!
So why official Nokia q&a sessions on Belle software update didn't take place here? then what is the difference between any mobile discussions forum and this forum?
and i also add that solutions posted in
/t5/Software-Updates/Symbian-Anna-Troubleshooting/td-p/1127953
are not working for users and also some problems are not even listed in that thread like this
/t5/Software-Updates/Camerea-error-after-Symbian-ANNA-Update/td-p/1128155
This forum needs contributions from Nokia technical staff and currently speaking Nokia Software tester team involved with Anna
Nokia Support Discussions is primarily a peer-to-peer support community, Nokia employees are here mainly to help on more specialist matters where the community is not able to help.
The Symbian Belle Q&A sessions were not handled by third parties, they were handled by Nokia marketing staff through Nokia's official Facebook page. These were answering pre-release questions, they are not support. When Belle is released to the public, then you will find support for it on this forum.
If you have searched this forum and your question is not already answered, you also have the option to get immediate, personal help from support agents at the Nokia Care line. See the "Contact us" page on your local Nokia website for further information.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Open letter to Nokia from a C6-00 deceived user.

Dear Sirs,
I have been using Nokia mobile phones for 10 year. Starting from the simplest ones to the new smartphones. My latest phones were N70, N73, X6 16GB and C6-00.
I am used to change my mobile phone once each two years. In the last year I have spent more than 1200 Euros in mobile services (Voice & Data), this could
make an idea of how much I use my mobile phone. Unfortunately, my X6 suffered an accident this year (nothing can resist a falling of 30 m) and my service provider told me to choose any smartphone from its mobile phone catalog for free. Just any smartphone I wanted (Apple iphone 4, HTC, Nokia ...). So, my decision was a C6-00 because the keys in my old X6 full keyboard on-screen were very small and it caused me to do mistype each three types and C6-00 has a separated keyboard with keys bigger.
Till the very first moment I received my C6-00, I suffered from random hangs that made me be unavailable or even cut a phone call. The only way to solve
a hang was to put out/in battery. I have been waiting for a software update to solve this, but in Spain the update is not yet available. I have used the customer support of my service provider for complaining about the malfunction of my smartphone.
Yesterday, a customer support agent of my service provider called me, offering me to choose other smartphone (trademark and model I want) for free.
It is sad for me to think about leaving Nokia but I am considering to choose a smartphone from Nokia's competitors. In spite of I like and know the Nokia mobile software, the design, I also know that Nokia's quality is something in the past. I cannot understand how a buggy smartphone can be released to market. It seems that no one tested it for, at least, one week. The C6-00 hang is not a rare thing, it appears in a common use (it only took me 2 hours of use to discover it).
When Nokia changed their firmware to Symbian, mobiles phones startup slowed a lot, battery duration shortened and some features of their old software were lost also. Nothing important, but little things that easy the daily use. As a gadget lover, my friends used to ask me which mobile phone was the best for them. Each time they did, I recommended Nokia. But in the last year I shut my mouth or I said 'I do not know' when that question reached me.
Today, I have to take a decision and tell my service provider which mobile I want. Unfortunately for Nokia, the trademarks and models list, I am evaluating, does not include any Nokia smartphone because of the reasons I have explained.
I hope that this letter reach someone in Nokia that could have the will and the position to change things there to make Nokia again the reference of quality, research and design it was in the past.
Best Regards,
Eduardo Souto

In term of feature, the C6 is indeed very good. Nokia is always been famous for their high quality hardware. Luckily my C6 wasn't suffering from the hanging issue since the first firmware but now after the latest firmware update the camera become very unresponsive and buggy.
From what I have read from other user's experience. I felt the way Nokia treating their user is downright terrible. Especially on C series user, which is seen as low rank customer by Nokia because we are not buying their flagship N series model. A lot of C7 user is suffering from hangging issue too (and some N8 user though). We, user of C6 is treated badly by Nokia because we are using the abandoned s60v5 (while they busy on their S^3) and the Cheap **bleep** C series.
Even worse, Nokia did not even offer an open apology to those user who suffered from Nokia C6 hangging issue. This is even worse than Apple denying the fact their reception issue in iPhone 4.

Open letter to Nokia about the original N95!

Hi there, hope this message gets to the high-level employees of the company.
Why on earth would you people in R&D develop a full fledged computer, the flagship of Nokia Nseries phones, that can fit in the palm of your motherloving hand, and only include 64mb of memory.
I understand that maybe the N95 life cycle might be coming to an end (or has it ended?), and so you corrected the first mistake by releasing the same N95(8gb) but this time, someone in R&D must of had an epiphany and made the right choice to include 128mb of RAM.
But what about us, the good ol' N95 people? We have a crippled device.
People might argue that we are the poor early adopters a.k.a the losers. But I refuse to declare so, as it is not the case. The same phone the N95(8gb) was released 2 holy years later, with the exact same specifications and functionality! Except for the built-in 8gb (we have the sandisk micro 8gb), and slightly bigger battery, oh and the screen.
Just look around these forum, and other forums and see how much memory related problem everybody is having. Searching on google for this phrase: Memory Full close applications try again returns a lot of results related to the n95.
Now I know a multi-billion company's got to make a living, and handing out free upgrades doesn't hurt their pocket, but they won't do it because, let's face it, it didn't become a multi-billion company relying on charity work, so considering this and the whole rant above, I wish to say this:
Can Nokia give the option for N95 owners to send over their N95 and get a memory upgrade for a fee (cost of upgrade plus S/H). I repeat yes NOT free, but a fee. I am willing to pay a price to get it upgraded (if at all possible). As I'm not willing to pay for the new 8gb or maybe the n96, since they are pretty much all similar, except for the memory issue.
Yes, that is all I have to say. Please someone consider it, *if technically possible*. And if ever considered, please put a reasonable price tag on it (not to be touchy, but I'm also not paying the same price of the N95 just to get a memory module upgraded).
Thanks for listening. And hope we arrive at a solution that is favorable to both the customer and company (which never does happen, but a man can dream no?)
PS: And just to say, my brother has the N95 8gb, so I played with it profusely, so if anyone wants to say or (pardon the language) **bleep** how the new n95{8gb) is radically superior than the original n95, you fan boys can please do so, but do it on another thread.

That memory is for storage.
The memory he is referring to is the SDRAM that you need for running programs and multi-tasking.
The N95-1 has 64mb of SDRAM which was problematic on earlier firmware versions. This issue was addressed in the v20 firmware by introducing demand paging which freed up more ram and improved performance all round.
The N95-2(8GB) and the N82 have 128mb of SD RAM which makes these phones perform better than the N95-1.
You can find more details here:
www.forum.nokia.com/devices/N95
www.forum.nokia.com/devices/N95_8GB
www.forum.nokia.com/devices/N82

Open Letter to Nokia - What I love about my Nokia ...

Hello every one..
There's always something to rant about so I decided to post here in the hopes that Nokia took notice of what they're also doing very well and build upon that.
1) Nokia N8 size, it's so very well balanced, I can browse, taking pictures and using apps yet doesn't destroy by pocket like most other smart phones do.
2) Camera, whatever else there may be to complain about Nokia you gave me a fully usable camera under most circumstances as such my mind was set on the Nokia N8
3) FM Transmitter and superior Bluetooth, I remember last Christmas, my friend had and his iPhone had a Canon camera with him, I took my pictures on the N8 of course and I played Christmas songs on the radio for every one whilst his iPhone sat there on the table of no use all shiny but untouched. Bluetooth has never sound so good and reached so far as with the 905i from Nokia, space out and chill out.
4) Ruggedness; I've dropped my N8 at least 4 times now and once at an airport on the tiles where I was checking in. The phone actually bounched back into the air like 20 cm and I cought it in the air. I thought, whow, now something went wackidy but to my surprise I couldn't even find a scratch!?
5) The extreme practically of a well balanced device: Here's one that takes a larger view. FM Transmitter, REAL camera and HD movies (Bigscreen!!), corporate and private email and OVI Maps in a nice package that fits into my pocket.
Taking the large view the N8 kicks @zz, yes it lags sometimes and yes iPhone email looks a little nicer and yes Android something etc. BUT no phone out there will allow you to take pictures of your own wedding or any important event in good enough quality except the N8. You can go on a road trip and play your tunes in the car without an adapter and you'll never get lost and you never have to check tourist info again cause the phone has it all!
So I don't care if it lags a little here or there because the N8 has saved me money as I didn't have to upgrade my old Canon but it brought me all the above in a nice little rugged package that looks sleeker and cooler then any other phone out there.
Thanks Nokia, keep up the great work!
PS. My brother dropped an iPhone for an N8, he got fed up forgetting his Olympus at all the important sporting events he's got to attend to.
Simon
N8 User.

I have used Nokia phones since 1994 with a short migrate to other makes from time to time but I ALWAYS come back to Nokia...the phones are easy to use......easy to navigate.
I now have a Nokia N8 and absolutely LOVE it...I have had only one problem (can't use phone when charging from standard outlet (bottom of phone)...using micro USB and PC USB all is fine).
Before I purchased my N8 I was talked into buying a Sony Experia 10i in the shop mainly by cost (nrly half that of N8) but also cos I was told the N8 had to be online 24/7 to work....well I purchased it on the Sat afternoon and was back in the shop 1st thing Monday to exchange for the N8 and have not looked back.
I have 2 friends with new iphones that they wanted to show off...when they then looked at my N8 they were amazed....and were GUTTED as they are stuck in a 2 yr contract!
Well done Nokia....keep up the good work....publicity wise times may not be good but remember you are the world leader in good quality innovated phones...well made and robust in most situations and do not have to rely on eyecandy to sell phones.......you actually put meaningful phones at our disposal and your reputation for this is 2nd to none.
Well that's my tuppence worth!

Open letter to people who complain about not recei...

Dear fellow Nokia phone geeks,
Hi and how are you. Let me start by saying I mean no disrespect to JimmyIreland, who's open letter was thoughtful and fair, but I despise "open letters" because they are the work of individuals who think they speak for the group and assume (incorrectly) that anyone cares what they have to say.
The company, Nokia, puts out some of the best hardware on the market, including the best camera phone on the market, and an OS that, while much maligned, has some huge advantages over other systems. It's very stable, uses fewer resources, and ultimately demands less of it's hardware than any other smartphone OS.
In 10 months since the N8 was released it has had two complete firmware updates, one in the process and one soon to be released. Nokia was clear about the fact that Anna would be released for some vanilla variety phones in some countries by the end of August. They also said that other countries and variant phones would follow.
Even with this knowledge that Anna would be released by the end of August, dozens of people complained on these boards that Anna was not coming as promised pointing out that Elop was responsible for screwing you and that you are going to go right out and ditch your Nokia and buy an iPhone. Guess what, not only did the initial release come out by the end of August, it came out in the middle of August.
Nokia also told us that they could not predict exactly when each phone would be updated and that certain countries and variants would be forthcoming. Yet you complained that they should have released all the updates at once or that they should have an exact release schedule. That is unrealistic my friends.
Obviously if they were to release all of the updates at once, it would mean that everyone would have to wait for the single release and then, upon the release, everyone would have to deal with the technical support nightmare associated with such a worldwide release. Releasing a schedule would require that Nokia be able to fully control all of the variables and that again, they would have to make some folks wait to get the update until all of the variables could be controlled and a release schedule could be created.
You speculated that Microsoft and/or AT&T were the evil doers responsible for the fact that some of you do not have your update yet. You told the community that you were done with Nokia and that you would never buy another Nokia.
However, you're still here posting your complaints. And every time I visit this board and see new messages posted under the a heading about Anna updates, I click on the thread hoping to learn something new. Nope, there you are still posting your complaints, your speculation and your threats.
Thank-you because reading your posts is like watching a train-wreck in slow motion. I no-longer need waste my time watching reality TV because I am getting my fill here! However I ask you to do us a favor and go ahead and ditch your Nokia and pick up one of those Androids (because Google is so great at updating their phones) or iPhones (because Apple produces such great hardware).
All my Best,
cecampbell

terryowen wrote:
I purchased my N8 from Amazon who sold it to me with the promise of an update to Anna. Since new N8s are being sold with Anna, that seemed reasonable to me. However, the waiting around had exceeded my return window, so now I'm stuck and not very happy.
In my case, I really need the portrait keyboard and the camera update. If Nokia were to release them separately from Anna, or an independent software developer had created apps with the same functionality, then I wouldn't be complaining. I guess I could put the phone in a drawer until the update comes around to the US but I spent hundreds of dollars on this thing and oddly enough, I don't want to. I just want it to work as promised. And yes, Amazon bears some of the blame but so does Nokia.
I have had enough Android phones to not want another but seriously, Apple's hardware is as good as or better than Nokia (camera excepted) and for the money, why would I want to go through this yet again? I like my independence and no contracts but at some point, you start to rethink it.
Nokia makes awesome phones. Their software and customer service - not so much. As a software support person myself, I really do sympathize with them but as a consumer, I'm sick and tired of phones (not just Nokia) being rushed out with serious software flaws.That's one reason I got tired of Android, flashing my phone every other week got really old, even if it was fun in the beginning.
For almost five hundred dollars, I expect it to just work. That's not unreasonable, especially when the same hardware is being sold with the fixes I need. For not too much more cash, I could get the most popular smartphone on the planet (with an app store to match). As much as I like Nokia, the experience of owning one in the US is more and more of a drag. If they don't want us as customers, why not just stop selling us phones and promises?
Terry
Firstly IF Amazon gave you a promise of an update, Then I'm damn sure they didnt give a date, nor would they promise something like a portrait keyboard. If you really needed a keyboard like that why the heck firstly did you BUY it, and secondly why didnt you buy an E7 at least you can see the converstaion whilst using the keyboad part of the phone. Whilst the cam might not be a 12MP it is an 8MP cam and more than enough for most things, they are similar size and do simialr things only the E7 has the keyboard. When you buy soemthing you buy it for what it is, not what it could be. There is never any guarantees that an update either fully or in part can or will be availble in any particular country. that is the control of the carriers in that country
Also if new N8's were being sold with Anna obviously at the same time for you to compare them like you have in your statement, why didnt you buy one of them. You have been told you will get an update, but you will have to be patient. If you read any of the threads that started to talk about the portrait keyboard, you would see that many people didnt like it, that it was hard to use.
If you want information about the Update then RING NOKIA USA and ask them, dont continue to complain to other users. Only Nokia USA will be able to give any extra information, other than what skyee has said. And currently that is, that its still being worked on.

Open Letter to Tim Buntel

Sorry for the "spammy" post, but I am hoping someone from
Adobe will notice:
http://techfeed.net/blog/index.cfm/2007/8/22/Open-Letter-to-Tim-Buntel
The basic idea of the letter, is that I feel Adobe could do a
LOT more to market ColdFusion, and I give a lot of ideas.

re: I DO have an
"I'm alright Jack" attitude because I do not have any
particular loyalty to
CF.
And as I say "I" disagree with that attitude. I like CF and I
don't want to
be forced into using something that is less productive or
less fun to use.
So "I" think we should get behind it and not adopt an
attitude like yours.
Thats my thinking.
You talk like having an attitude like mine is inflexible and
somehow
prohibits me from moving on and learning another language -
you are wrong,
it is more about at which point I want to "give in" and make
such a move.
re: The simple fact of the matter is that
> when CF is no longer viable, I am not going to cry about
it, I am going to
> switch to whatever gets the job done at the time
Talking in general terms from the perspective of web
developers in general -
CF already is not viable. For me personally, it IS still
viable. I choose to
"cry about it" rather than accept it - it's not about
loyalty, its about
wanting to keep a good tool alive and not getting forced into
ditching it if
at all possible.
re: ANY steadfast loyalty to a programming language is
detrimental to
> your career and to your thought process.
Yes, of course. But thats not what is happening and its wrong
to view this
in those terms.
"tclaremont" <[email protected]> wrote in
message
news:[email protected]...
> Wrong attitude? How can you assess my attitude without
knowing my
> objective ?!?!
>
> My point to you is that once you get some experience in
programming you
> will
> realize that ANY steadfast loyalty to a programming
language is
> detrimental to
> your career and to your thought process.
>
> YOU need to be flexible...not ColdFusion. YOU need to
know how to do this,
> that and the other thing... not ColdFusion. YOUR loyalty
is to yourself
> and
> your customers... not to ColdFusion. If you have a job
that requires
> functions
> and capabilities that CF cannot provide, YOU need to
change to another
> platform...not beg/wait for Adobe to change ColdFusion.
You keep implying
> that
> CF needs to change or improve or go open source. The
real story is that if
> YOU
> need the things that CF does not provide, then YOU need
to change...not
> ColdFusion.
>
> ColdFusion is what it is. If it does not work for you,
then move along to
> another platform. If CF thrives, great. If it dies, use
something else. We
> aren't talking about abandoning a litter of puppies
here. There is no
> benefit
> in boasting some artificial loyalty to a mere
programming platform. There
> is no
> shame in moving on to another platform.
>
> It ain't rocket science.
>
> You keep accusing people like me of having my head in
the sand. I DO have
> an
> "I'm alright Jack" attitude because I do not have any
particular loyalty
> to CF.
> THAT is what makes me alright. Right now, CF flat out
works for me. There
> is NO
> incentive for me to change environments. The simple fact
of the matter is
> that
> when CF is no longer viable, I am not going to cry about
it, I am going to
> switch to whatever gets the job done at the time.
>
> The people with the skewed attitude are the ones that
think they need
> ColdFusion more than ColdFusion needs them.
>
>
>

Open letter to adobe: What future for Fireworks?

Open letter to adobe: What future for Fireworks?
Hello, My name is Fred and I'm a Fireworks user since ever.
I prefer to warn you about my complete addiction to this software.
There's many discussions on this forum and others, on how you deal with Fireworks "improvements". Some say that you are in the process of discontinuing this program, others of a possible resale ... I even read some arguments about switching to Creative Commons license.
All this is the literal translation of a sincere concern!
Can you give us some answers on the future of Fireworks?
I think our community is quite alive and active, so I hope that you'll respond in a clear, fast answer.
Thank you in advance.
If I made huge mistakes of spelling and grammar, I apologize.
English is not my language.

From the looks of it, the writing is already on the wall. I own a Creative Cloud subscription and one of the main benefits touted for the Creative Cloud is regular updates and bug fixes. And every other app like Dreamweaver, Photoshop, Illustrator, Indesign, Bridge, Lightroom, the Edge Tools, etc. have seen multiple nice updates as part of the Creative Cloud subscription which has made me a big fan of Creative Cloud.
All except for Fireworks.
Not a single update or bug fix has occured for Fireworks in Creative Cloud. Even for the simplest of things. I have reported typos in Fireworks that still have not been fixed. In fact, I think the only app in Creative Cloud that has not been updated is Fireworks.
So like I said, it seems the writing is on the wall. It's a shame too because even with its lack of care, it works phenomenally well for designing user interfaces. But now others are starting to catch up and people seem to be switching to alternatives because Fireworks appears to be a dead end.
Without Fireworks, Adobe doesn't have a single UI design app in their portfolio and in particular it seems lots of UI designers are jumping ship now from Adobe to Bohemian Coding and their Sketch app. I'm dumbfounded that Adobe has allowed this to happen.
From what I understand, the Sketch app is created by just two people which makes the inability to keep Fireworks updated all the more baffling.

Open letter to Apple and MPAA

An Open Letter to Apple and the MPAA
I have been an “Apple fanboy” since 1989 when my father first brought home a Mac IIx. I’ve also always believed in paying for things you consume. An addendum to that is I also believe that those you buy from should be honest and treat their paying customers like they want repeat business.
The Apple TV and the “airplay” feature has caused me more pain than it is worth. In many instances it has failed me to a level that makes me want to never watch a movie again. I buy every single piece of music or video I watch, and yet the MPAA and Apple continues to treat me like a pirate. I ask, why should I not just become a pirate?
I work at a great job. My time is worth $60/ an hour. So when I waste an hour trying to airplay movies from my iPod Touch to my Apple TV in an internet outage only to find out Apple assumes I am a thief and says my previously authorized Apple TV is “not authorized,” it is frustrating to the highest degree. You cost me 60 dollars in time because you are worried about someone stealing $10? In every day life, that is called a horrible human being.
I expect my media to work on VHS standards. By that I mean, I should be able to pack up my Apple TV and my iPod, go to a friends house that doesn’t have internet, and be able to play on their TV. If you cannot deliver that to me, you are a waste of my time and I will seek entertainment elsewhere. It makes me extremely upset that I bought the movies thinking it would work in these situations. Instead, I am fumbling with the remote and others are laughing that Apple isn’t so great. It won't even let me stream a DVD from my iMac in an internet outage!
It is bad business to tick off your paying customers because you are worried about poor people that can’t afford $10-20. To me, the convenience of buying from iTunes was well worth the money in time savings. I don’t have to worry about backup and can download anywhere. That is far more valuable than pirating. Yet, you still restrict what I can do. That type of business mentality deserves to be punished harshly. I now understand why people pirate, and hope they pirate to the extent that you all lose your jobs and the movie industry is no more. Video games are better anyway, and that industry (except EA) knows how to treat its paying customers.
My only beef with Apple is not explicitly saying this when I purchased. I assumed it worked like a physical copy in that I can play it where and when I want. Apple, I love what you guys stand for and place great trust in you to fight these big media companies that want to deliver as little as possible for as much as possible. Until you fix the movie streaming, I am not going to buy any movies on iTunes.

These are user to user technical support forums, what is your technical support question?

NOW, WE'RE ONE MICROSOFT: OPEN LETTER FROM STEPHEN...

Today we are announcing that the acquisition of substantially all of the Nokia Devices and Services business by Microsoft has reached completion, following approval by Nokia shareholders and regulatory authorities.
Six months ago, we announced our plans to bring the best of Microsoft and Nokia Devices and Services business together. Today is an exciting day as we join the Microsoft family, and take the first, yet important, step in our long-term journey.
At our core, we are passionate about building technology that will change the world. From the early vision of Microsoft of placing a PC in every home and on every desk, to Nokia connecting billions of people through mobile devices, we have empowered generations. But we could not have achieved any of this without our fans around the world.
Your support has created strong momentum for Nokia Lumia smartphones and they continue to grow in popularity around the world. Last year alone, the awards, accolades and fan-generated rave reviews offered proof of the growing number of champions for our phones and tablets.
And we are committed to continuing our support for feature phones, the Asha family, and the Nokia X family of devices, announced at the Mobile World Congress in February.
Whether you want to read more, capture more, watch more, listen more or get more done, Nokia mobile devices have been and are your go-to choice.
As Microsoft and Nokia Devices and Services come together as an expanded family, we will unify our passion, dedication and commitment to bringing you the best of what our joint technologies have to offer.
Together, we can connect and empower people with one experience for everything in their life in a world where it is mobile first and cloud first.
From today onwards, the possibilities are endless. As now, we’re one!
Stephen
On Monday, April 28 at 1PM GMT, Stephen Elop will answer your questions live in our first-ever worldwide “Ask Me Anything” session here on Conversations. You don’t need to do anything to sign up. If you can’t make it, don’t worry: we’ll post a replay afterwards.
Source: http://conversations.nokia.com/2014/04/25/now-one-microsoft-open-letter-stephen-elop/

I have XP Home edition and installed Java 2 SDK , I got a GPF (well a new ms window saying do you want to submit the error to microsoft - i knew its their same old gpf.). Then I installed borland Jbuilder 6.0 Professional edition (Free download) . Its working great. I have no problem from Aplets to servlets etc., I have not tested RMI & ejbs yet , but, i am reasonably confident it should work - because i have Jrun and Oracle 9ias running on my box - i just have to spend little time to test if ejb and rmi would work in that. Best way is first time when you are installing Stay on the internet , Windows downloads a c routine for java. you can see this in control panel known as "croutineforjava" , you life will be smooth after that. However, i am not quite sure if croutineforjava made XP run my java programs. i am still investigating this. please share if anyone had similar experience running java stuff on XP.

Hello..i use firefox 4 beta 05..my question is..why when i open let's say 6 tabs..my windows show that i have 6 instancies of firefox instead of one like it does with firefox 3.6? thanks

hello..i use firefox 4 beta 05..my question is..why when i open let's say 6 tabs..my windows show that i have 6 instancies of firefox instead of one like it does with firefox 3.6? thanks
maybe i am saying it wrong..when i press alt+tab there is only one firefox open..but in windows 7 in the taskbar..every tab open..appears as another window open

If you are referring to taskbar previews, you can turn them off by modifying a hidden preference.
# Type '''about:config''' into the location bar and press enter
# Accept the warning message that appears, you will be taken to a list of preferences
# In the filter box type '''previews'''
# Double-click on the preference browser.taskbar.previews.enable to change its value to '''false'''

Open Letter to Apple

Dear Apple,
I love your products and have been using Apple since 1985.
Currently, though, I am not too happy with the Quicktime 7.3.1 update.
I recently authorized the purchase of multiple iWorks for the computers in our office. I chose iWork for Keynote because it blows PowerPoint out of the water.
One of the reasons we chose Keynote is because it was so easy it import a variety of file types, most importantly for us, Flash.
The most recent Quicktime upgrade takes away the ability to view SWFs in Quicktime, but more importantly, in Keynote. A presentation we depend on to sell ourselves as a business has been rendered useless.
It's my understanding there is no easy way to Uninstall Quicktime 7.3.1 so that we can reinstall Quicktime 7.2 to make SWFs playable again. I've been told through the discussion boards that we need to reinstall the OS to achieve this. Not exactly a great answer when managing 20+ Macs.
Will the next version of Quicktime allow for SWF playback?
What are we as Keynote users to do? Please help, we have a new business presentation on Tuesday. This change is costing my company money.
-Kirk

Kirk ~ If you haven't already done so, it would be worth posting on the +"QuickTime for Mac OS"+ forum here:
http://discussions.apple.com/forum.jspa?forumID=932
...and rather than the "open letter" style, may I suggest keeping it really simple, just covering the main points:
1. The functionality you've lost with the upgrade from QT 7.2 to 7.3.1
2. Whether there's an alternative to reverting back to 7.2
3. If there's no alternative, what is the simplest way to revert back to 7.2.

OPEN LETTER TO NOKIA BIG-HEADS

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