Open letter to people who complain about not recei...

Question

Dear fellow Nokia phone geeks,
Hi and how are you.  Let me start by saying I mean no disrespect to JimmyIreland, who's open letter was thoughtful and fair, but I despise "open letters" because they are the work of individuals who think they speak for the group and assume (incorrectly) that anyone cares what they have to say.
The company, Nokia, puts out some of the best hardware on the market, including the best camera phone on the market, and an OS that, while much maligned, has some huge advantages over other systems.  It's very stable, uses fewer resources, and ultimately demands less of it's hardware than any other smartphone OS.
In 10 months since the N8 was released it has had two complete firmware updates, one in the process and one soon to be released.  Nokia was clear about the fact that Anna would be released for some vanilla variety phones in some countries by the end of August.  They also said that other countries and variant phones would follow. 
Even with this knowledge that Anna would be released by the end of August, dozens of people complained on these boards that Anna was not coming as promised pointing out that Elop was responsible for screwing you and that you are going to go right out and ditch your Nokia and buy an iPhone.  Guess what, not only did the initial release come out by the end of August, it came out in the middle of August.
Nokia also told us that they could not predict exactly when each phone would be updated and that certain countries and variants would be forthcoming.  Yet you complained that they should have released all the updates at once or that they should have an exact release schedule.  That is unrealistic my friends. 
Obviously if they were to release all of the updates at once, it would mean that everyone would have to wait for the single release and then, upon the release, everyone would have to deal with the technical support nightmare associated with such a worldwide release.  Releasing a schedule would require that Nokia be able to fully control all of the variables and that again, they would have to make some folks wait to get the update until all of the variables could be controlled and a release schedule could be created. 
You speculated that Microsoft and/or AT&T were the evil doers responsible for the fact that some of you do not have your update yet.  You told the community that you were done with Nokia and that you would never buy another Nokia.
However, you're still here posting your complaints.  And every time I visit this board and see new messages posted under the a heading about Anna updates, I click on the thread hoping to learn something new.  Nope, there you are still posting your complaints, your speculation and your threats.
Thank-you because reading your posts is like watching a train-wreck in slow motion.  I no-longer need waste my time watching reality TV because I am getting my fill here!  However I ask you to do us a favor and go ahead and ditch your Nokia and pick up one of those Androids (because Google is so great at updating their phones) or iPhones (because Apple produces such great hardware).
All my Best,
cecampbell 

Answer 1

terryowen wrote:
I purchased my N8 from Amazon who sold it to me with the promise of an update to Anna. Since new N8s are being sold with Anna, that seemed reasonable to me. However, the waiting around had exceeded my return window, so now I'm stuck and not very happy.
In my case, I really need the portrait keyboard and the camera update. If Nokia were to release them separately from Anna, or an independent software developer had created apps with the same functionality, then I wouldn't be complaining.  I guess I could put the phone in a drawer until the update comes around to the US but I spent hundreds of dollars on this thing and oddly enough, I don't want to.  I just want it to work as promised.  And yes, Amazon bears some of the blame but so does Nokia.
I have had enough Android phones to not want another but seriously, Apple's hardware is as good as or better than Nokia (camera excepted) and for the money, why would I want to go through this yet again?  I like my independence and no contracts but at some point, you start to rethink it. 
Nokia makes awesome phones.  Their software and customer service - not so much.  As a software support person myself, I really do sympathize with them but as a consumer, I'm sick and tired of phones (not just Nokia) being rushed out with serious software flaws.That's one reason I got tired of Android, flashing my phone every other week got really old, even if it was fun in the beginning.
For almost five hundred dollars, I expect it to just work. That's not unreasonable, especially when the same hardware is being sold with the fixes I need.  For not too much more cash, I could get the most popular smartphone on the planet (with an app store to match).  As much as I like Nokia, the experience of owning one in the US is more and more of a drag.  If they don't want us as customers, why not just stop selling us phones and promises?
Terry
Firstly IF Amazon gave you a promise of an update, Then I'm damn sure they didnt give a date, nor would they promise something like a portrait keyboard. If you really needed a keyboard like that why the heck firstly did you BUY it, and secondly why didnt you buy an E7 at least you can see the converstaion whilst using the keyboad part of the phone. Whilst the cam might not be a 12MP it is an 8MP cam and more than enough for most things, they are similar size and do simialr things only the E7 has the keyboard. When you buy soemthing you buy it for what it is, not what it could be. There is never any guarantees that an update either fully or in part can or will be availble in any particular country. that is the control of the carriers in that country
Also if new N8's were being sold with Anna obviously at the same time for you to compare them like you have in your statement, why didnt you buy one of them. You have been told you will get an update, but you will have to be patient. If you read any of the threads that started to talk about the portrait keyboard, you would see that many people didnt like it, that it was hard to use.
If you want information about the Update then RING NOKIA USA and ask them, dont continue to complain to other users. Only Nokia USA will be able to give any extra information, other than what skyee has said. And currently that is, that its still being worked on.