Open new Known Error from CI

I have a requirement to open a new KNOWNERROR form from device.
I am trying through Display Option - am.display.joinfile
Related -->Known Errors -->Open
I have included openke action in am.view state, proces is validate.fields. But I am getting a popup "Root Cause is required to OPEN a known error".
Please help me in modifying validate.fields process or adding a PRERAD somewhere. Not sure where and what to add.
Regards,
SS

Hi SS-TR,
This is a peer-to-peer community for customers to connect and share solutions regarding their HP products.
You may have a better response at the forums for business support, if you'd like to give them a try:
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
Thank you,
-KittyK
KittyK - HP Support Forums Moderator
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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