Open Service Order - Template

Dear Friends,
I need to upload few open service orders hence could you please let me know where to search for some Migration templates [Excel file] which I can use to input all the service order data and later upload the same.
Thanks & Regards
Prasad Subramanya

Hi,
Create your own LSMW / BDC that will give an Excel Template.
Babu

Similar Messages

Open Service Orders

On December 31st the client would have open service orders in old company code.
We wish to transfer these service orders to a new company code.
How to calculate WIP and post balances to WBS in the service orders in new company code.
Getting lost! Any help?
Reg

Hi,
You have to define Alert modeler and assign it to your webclient profile. After confirming an account alerts agents to existing documents, which the system finds in the interaction record. This alert contains a link, which agents can use to navigate directly to the existing documents.
Reward points if helpful.
Shridhar

LSMW for open notifications,open sales order & open service order

Hi Gurus,
Can anyone please tell me how to go about writing LSMW's for open notifications,open sales order & open service order.
This is for service processing in CS ,where has the scenario is
Create Notification (IW51) --> create Sales Order(Multiple Line Items) ( VA02) --> Create Service Order ( IW32)
Service order is automatically (Item Proposal) generated w.r.t Sales Order (multiple line items)
How to I do the recording for transactions in such a scenario.
Please suggest!
Thanks!
Vinod

you can use the below LSMW IDOC method
SALESORDER_CREATEFROMDAT2       Sales order: Create Sales Order
SERVICENOTIFICATION_CREATEFROM Create service notification
SERVICE_CREATE                  Creation of a Service Master Record
CARNOT                          Delivery: Shipping notification
DESADT                          Shipping notification
DESADV                          Delivery: Shipping notification
INOTIF                          Notifications
INTUPD                          Notification Status Update
ISU_ADVICE                      IS-U Deregulation: Notification
ISU_CHANGE_REQUEST              IS-U: Notification of Change to
ISU_MAINT_SO                    IS-U Dereg.: Notification of Dev
ISU_REMITTANCE_ADVICE           Transfer Notification

Trigger alert for open service orders

Hi,
We are using CRM 7.0. We have a need where we wan to trigger an alert on BP confirm to say " <customer name> has <#> open service orders". This alert should only be triggered if the customer has at least one open service orders.
Thanks
Dan

Hello Dan,
This process is descibed also in the RKT material for CRM 7.0, but here is a quick overview of the main steps:
Create an alert in the Alert Editor that contains the attribute Fact Base - Service Order/Ticket ID, which will show up in the alert editor as [FACTBASE$BT_CURR_OBJ_ID]. At runtime this attribute will be replaced by the ID of the actual open service ticket. Make sure that you also specify the navigation object: type/action BT116_SRVTK:B (Service Ticket:Display).
Then create a rule in the Rule Modeler using context Intent-Driven Interaction. You would have a condition like, "If current event = BP Confirmed" and an action Trigger Alert, with the ID of your alert above in the parameter.
One alert will then show up for each open service ticket/order. If there are no open tickets/orders for that customer, no alert will be triggered. Clicking on any alert will navigate to that specifc order/ticket mentioned in the alert.
Best regards,
John

Reg alert for open service orders

Hi,
When a call agent confirms an account in ICWC, if there are any open service orders with the account an alert should appear with the open Service Order number.
regards,
Sarat.

Hi,
You have to define Alert modeler and assign it to your webclient profile. After confirming an account alerts agents to existing documents, which the system finds in the interaction record. This alert contains a link, which agents can use to navigate directly to the existing documents.
Reward points if helpful.
Shridhar

Could Not Open Service Order as Draft

Hi All,
I have set approval procedure for purchase order (Both Items and Servie Type). when we make service purchase order, system is sending messges to approval person, but appproval person could not see that draft, whenever he trid to open that draft, SAP is getting closed.This is happening for all the service order's.But Item type orde is working fine. I have tried in sales module also, same thing is happening. Kindly help me to fix this issue.
Notes: We are using SAPB1 2005B PL5 Version.
Thanks & Regards
PothalRaj.P

PothalRaj,
Please check if the Approving Person has the correct license setting. This apart I cannot think of an authorization specifically for this since Item Orders approval works
Suda

How open a service order using event handling

HOw to open a service order using event handling

Hi,
Can you explain your requirement elaborately.
I understand from it as, you want to open Service order creation page, based on some event(may be submit button).
For that technically you can use navigation->goto_page('Provide the URL').
or you can use inbound-plug and out-bound plug concept for naviagation.
Regards,
Devender V

Order template -runtime error

Hello Time.
When i open some order templates from the search result it is giving run time error.
It is not happening for all order templates.? Any one can help me with any clues.
I also want to know.
1.How the order template is stored in backend.
2. how we can differentiate between normal order and order template.
3.Will search result for order template show all order templates in the system?. What is the filthater criteria for that?.
4. What are the function modules involved in this?.
Regards,
Shanto Aloor

Hello Denis,
The below is the run time error i am getting.
java.lang.NullPointerException: It was tried to rebuild the connection because of invalidity. It is not allowed because the connection type is not JCoConnectionStateless. You may also check the user authorizations.
     at com.sap.isa.core.eai.sp.jco.BackendBusinessObjectBaseSAP.getDefaultJCoConnection(BackendBusinessObjectBaseSAP.java:55)
     at com.sap.isa.backend.crm.SalesDocumentStatusCRM.readDocumentStatus(SalesDocumentStatusCRM.java:1086)
     at com.sap.isa.backend.crm.order.OrderStatusCRM.readOrderStatus(OrderStatusCRM.java:59)
     at com.sap.isa.businessobject.order.OrderStatus.readOrderStatus(OrderStatus.java:432)
     at com.sap.isa.isacore.action.order.DocumentStatusDetailPrepareBaseAction.isaPerform(DocumentStatusDetailPrepareBaseAction.java:270)
     at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:378)
     at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:418)
     at com.sap.isa.isacore.action.IsaCoreBaseAction.ecomPerform(IsaCoreBaseAction.java:344)
     at com.sap.isa.isacore.action.EComBaseAction.doPerform(EComBaseAction.java:375)
     at com.sap.isa.core.BaseAction.execute(BaseAction.java:212)
     at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
     at com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:692)
     at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
     at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:409)
     at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
     at com.sap.isa.core.ActionServlet.process(ActionServlet.java:243)
     at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)
     at com.tealeaf.capture.LiteFilter.doFilter(Unknown Source)
     at com.sap.isa.isacore.TealeafFilter.doFilter(TealeafFilter.java:61)
     at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(AccessController.java:219)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176
Regards,
Shanto Aloor

How to update the service order status at meter level

Hi
I need to fetch one open service order and update the retrieved open service order status at meter level.
I am trying to do it through BAPI_ALM_ORDER_MAITAIN but i am not able to do it.
Please let me know the process how to update.
Thanks & Regards
Pallavi

Hi,
Check if this code works ...
REPORT zbapi .
DATA t_meth TYPE TABLE OF bapi_alm_order_method.
**Internal table for Operation (BAPI)
DATA t_oper TYPE TABLE OF bapi_alm_order_operation.
DATA t_comp TYPE TABLE OF bapi_alm_order_component.
**Internal Table for Opertaions UP (BAPI)
DATA t_comp_up TYPE TABLE OF bapi_alm_order_component_up.
**Internal table for BAPI Return code
DATA t_ret TYPE TABLE OF bapiret2.
***WORK AREA DECLARATIONS
**Work Area for Hedaer
DATA:wa_header TYPE caufvdb,
wa_meth TYPE bapi_alm_order_method,
wa_op TYPE afvgb,
wa_comp TYPE resbb,
wa_comp1 TYPE bapi_alm_order_component,
wa_comp_up TYPE bapi_alm_order_component_up,
wa_oper TYPE bapi_alm_order_operation.
PARAMETERS:TEST.
****Fill Method Internal table
CLEAR wa_meth.
wa_meth-method = 'SAVE'.
APPEND wa_meth TO t_meth.
wa_meth-refnumber = sy-tabix.
wa_meth-objecttype = 'COMPONENT'.
wa_meth-method = 'CHANGE'.
wa_meth-objectkey(12) = '000004000104'.
wa_meth-objectkey+12(4) = '0010'.
wa_meth-objectkey+16(4) = '0010'.
APPEND wa_meth TO t_meth.
**Component Internal table
wa_comp1-reserv_no = '0000001072'.
wa_comp1-res_item = '0001'.
wa_comp1-activity = '0010'.
wa_comp1-item_number = '0010'.
wa_comp1-special_stock = 'B'.
wa_comp1-requirement_quantity = '15'.
wa_comp1-stge_loc = '0001'.
wa_comp1-backflush = 'X'.
APPEND wa_comp1 TO t_comp.
**Component Update Internal table
wa_comp_up-special_stock = 'X'.
wa_comp_up-backflush = 'X'.
wa_comp_up-requirement_quantity = 'X'.
wa_comp_up-stge_loc = 'X'.
APPEND wa_comp_up TO t_comp_up.
**Call Bapi
BREAK-POINT.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
TABLES
it_methods = t_meth
it_component = t_comp
it_component_up = t_comp_up
return = t_ret.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'. <--- Hope u r using this too
regards,
Naveen
Edited by: Naveen Deva on Apr 16, 2009 9:12 AM

Error while changing Service Order in CRM

Hi,
After creating Service Order in CRM, i click on change mode, it shows the following error:
An error occurred in system ECC during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
Enter the business area (Notification E KO 136)
Characteristics for Controlling object have errors (Notification E IAOM 034)
What needs to check in R/3 to process this successfully to create an Internal Order in ECC referring this Service Order.
tnx in adv.
rgds,
balu

Hi Balu,
You can refer to the note 966289 which talks about this problem if a service order template is used.
Thanks
Abishek

Error while changing Service order through BAPI_ALM_ORDER_MAINTAIN.

Hi Frens,
I am facing problem while changing a service order .
I am changing the HEADER ( Planner group & Basic Finish date )   through
BAPI_ALM_ORDER_MAINTAIN.
lt_methods-refnumber = '000001'.
lt_methods-OBJECTTYPE = 'HEADER'.
lt_methods-METHOD = 'CHANGE'.
lt_methods-OBJECTKEY = l_aufnr.
append Lt_methods.
lt_methods-refnumber = '000001'.
lt_methods-OBJECTTYPE = ' '.
lt_methods-METHOD = 'SAVE'.
append lt_methods.
lt_header-orderid = l_aufnr.
lt_header-PLANGROUP = 'GE'.    " Hard coding for testing
lt_header-FINISH_DATE = '20081114'.
append lt_header.
lt_headerup-orderid = L_AUFNR.
lt_headerup-PLANGROUP = 'X'.
lt_headerup-FINISH_DATE = 'X'.
append LT_headerup.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
    TABLES
      IT_METHODS   = LT_methods
      IT_HEADER    = LT_header
      IT_HEADER_UP = LT_headerup
      RETURN           = LT_return.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
     EXPORTING
       wait = 'X'.
I am getting error No : IWO_BAPI2 ( 118 )" *Order 5001887 cannot be saved, since no operation is maintained."*

Hi Balu,
You can refer to the note 966289 which talks about this problem if a service order template is used.
Thanks
Abishek

Mass creation of Service orders for a Field Action

Hi Experts,
Is there a way to mass create service orders for a service action. Basically we have a part that we want to update in the
field that is not part of an IBASE record. We would like to replicate an exact service order, one time, for each of our
customers. This is something that is done on a fairly regular basis. To avoid errors in manual entry, I was wondering if
this is a method to deal with this in CRM? I have seen this done with CATT in ECC.
Thank you,
Nanda

Hi All,
I tried using LSMW to create service orders, but I found out from SAP that batch Input is not a supported channel to load business data into the CRM system anymore! So can anyone suggest me a better way to mass create service orders?
I have tried using eCATT as well and this didn't work. I have created one service order (template) for each of the customers and whenever I need to edit these service orders (ex. with a new product), I want to be able to do this automatically by using the list of service order templates and the new product. Will a BDC work or can I use a BAPI to do this? Any suggestion/tips will be highly appreciated. I want to be able to copy the template to a new service order and then be able to add a new line item for the product, this should be repeated for all the service order templates.
Many Thanks,
Nanda

Query on Service Order Reports

Hi,
Need to take report based on Months for the
Open Service Orders Quantity
Actual Cost Value of Open Service Orders (Local Currency)
Actual Billable Cost Value of Open Service Orders (Local Currency)
Month to Date Revenue
Month to Date Margin
Quantity of Invoices Processed Daily
Average Days to Invoice of Daily Invoiced Service Orders.
The above reports must be with the Output containing the below fields:
Order ID
Invoice ID
Node
Order Creation Time
Resolved Date
Invoiced At
Request Type
Deb/Cred
Quoted
Actual Cost
Total Cost Received
Total Price
Margin
Days to Invoice
Let me know if there is any std reports available or the appropriate Table names to fetch the same.
Ravi.

Hi,
Am able to fetch few of the fields from AUFK Table and T. Code IW73. But still wants to know any other provides these fields to take as report.
Ravi.

Open service transactions in ICWeb

Hi all
I have a scenario that an IC Agent needs to open 2 Service transactions for the same Account at the same time.
For Example: a contact person is called and wants to Open Service Order for 2 products. The classification is different and so the other data.
Does the ICweb Client give a Solution for this scenario?
Thanks for your reply!

Hi
You Should use business transaction profile that have Interaction record and then DEPENDENT transaction your service order.
if you do not want the users to see the IR you first implement the status profile to default "closed" and do not show it on the navigation bar.
Now after confirm
one Service Order is open.
if you want to open another Service Order you should press "NEW" button and new service order is opened.
when you press END
2 Service Order is Opened & 1 IR.
If you confirm Account and do not navigate to Service Order 1 IR will save when you press END.
The logic is that all incoming call will save.
I create Z incoming call with status profile that have "closed" default.
Merav

Service order costs

Hello PS Experts,
I am new to PS and I am working on Open service order costs.
My requirement is I have to pull all the costs on Project/WBS element summarized by Cost element. These costs should include the costs posted on order (which roll up to Project/WBS element because order is assigned to project/WBS element in Order master) and also costs posted on Project/WBS. Is there any table I can look for?
I looked at COSP but it has only primary costs and COSS which has only secondary costs.
I also looked at COEP but it has the line item costs posted on CO Object level, which means if you have costs posted to order, then COEP will have posted costs on order but not on projects.
Any input is highly appreciated.
Regards,
Harish R

Varshal,
Thanks for the reply.
Can you tell me the difference between the tables COEP and RPSCO when it comes to costs on WBS elements?
I am looking for a table where I can get the WBS element, cost element and the actual costs associated with these two.
Also where I can see the list of all the open WBS elements for a particular Plant?
Appreciate your help in this regard.
Thanks,
Harish R

Open Service Order - Template

Similar Messages

Maybe you are looking for