Open this task is not working

Hellow Exprerts !
 I have a question about outgoing email for out-of-box approval workflow . Smtp service works  fine it sends alerts to
recipients. But when I try to enter workflow status it says – Error system account
…. Next  (The e-mail message cannot be sent. Make sure the e-mail has a valid recipient.) but the
recipients are able  to receive email alerts from sharepoint
And the second question is – When  I receive email from sharepoint  I see next content 
To complete this task:
1. Review
test11.
2. Perform the specific activities required for this task.
3. Use the
Open this task button to mark the task as completed. (If you cannot update this task, you might not have access to it.)
Open this task wont work its only marked with black . This button does not appear at all . Tell me Please what I have to do to make it work  . I know this issue about user permisions ,tell me please how i can solve it .

This happens occasionally. If I relogin to workspace, it works fine.
I think there is something wrong with the flex app.
Hence closing this issue now.
Nith

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