Open Tunnel Failure Exception still if there APN settings in device

Hi All,
I have writen blackberry application for BB8100,it give me "Open Tunnel failure exception", Though i have write APN Setiing in Advanced options--->Tcp
I am from india
Carrier provides :Airtel
APN:airtelgprs.com
Uname:......
Pass:......
But still m not resolved this problem if any one have resolution please give me that,its really helpfull to me.
Thanks in Advance
Deepak

thanks but i haven't been able to find a ksoap specific forum! I have posted the same question on the blackberry forums but there are so many ksoap related issues there that nobody seems able to help.
I was hoping that this issue was more a general error than a ksoap one!
Alex

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Unified Communcation SSH Tunnel failure

HI ,
I have the following problem and maybe anyone could help me .
My Unified Communications traversal zone is still up but I did get this error message
Unified Communications SSH tunnel failure This system cannot communicate with one or more remote hosts Raised Warning Review the Event Log and check that the Zone between the Expressway-C and the Expressway-E is active 2015-03-06 18:35:54 2015-03-06 18:35:54 35013 Unified Communications SSH tunnel notification failure This system cannot communicate with one or more remote hosts Raised Warning Ensure that your firewall allows traffic from the Expressway-C ephemeral ports to 2222 TCP on the Expressway-E 2015-03-06 18:35:55 2015-03-06 18:35:55 35014
didn't find a solution right now .Customer told me firewall port 2222 is open
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Josef

Hello Josef!
I could picture that the zone might show up even if this part of the tunnel fails.
You could ssh into the box as root and do a tcpdump to see if whats send is received.
the command would look like that:
tcpdump -nl -s0 -i any port 2222
if you run it at the same time on both boxes you should see the same, if you see a lot of
syn packets on the expressway-c you have some proof that there is some communication issue.
Customers believe a lot of things, also that ports are open. Better check and verify it.
If its ok you should see someting like this, this is bi directional packets:
01:18:24.364118 IP 192.168.5.6.40096 > 192.168.2.1.2222: Flags [P.], seq 1292729699:1292729811, ack 3008678290, win 1384, options [nop,nop,TS val 577228689 ecr 576350739], length 112
01:18:24.364156 IP 192.168.2.1.2222 > 192.168.5.6.40096: Flags [.], ack 112, win 1392, options [nop,nop,TS val 576380725 ecr 577228689], length 0
01:18:24.364203 IP 192.168.2.1.2222 > 192.168.5.6.40096: Flags [P.], seq 1:81, ack 112, win 1392, options [nop,nop,TS val 576380725 ecr 577228689], length 80
01:18:24.438240 IP 192.168.5.6.40096 > 192.168.2.1.2222: Flags [.], ack 81, win 1384, options [nop,nop,TS val 577228764 ecr 576380725], length 0
01:18:30.071667 IP 192.168.5.6.41834 > 192.168.2.1.2222: Flags [S], seq 2215504417, win 29200, options [mss 1380,sackOK,TS val 577234397 ecr 0,nop,wscale 7], length 0
01:18:30.071723 IP 192.168.2.1.2222 > 192.168.5.6.41834: Flags [S.], seq 169555520, ack 2215504418, win 28960, options [mss 1460,sackOK,TS val 576386433 ecr 577234397,nop,wscale 7], length 0
01:18:30.105959 IP 192.168.5.6.41834 > 192.168.2.1.2222: Flags [.], ack 1, win 229, options [nop,nop,TS val 577234431 ecr 576386433], length 0
01:18:30.106205 IP 192.168.5.6.41834 > 192.168.2.1.2222: Flags [P.], seq 1:27, ack 1, win 229, options [nop,nop,TS val 577234431 ecr 576386433], length 26
01:18:30.106220 IP 192.168.2.1.2222 > 192.168.5.6.41834: Flags [.], ack 27, win 227, options [nop,nop,TS val 576386467 ecr 577234431], length 0
01:18:30.117569 IP 192.168.2.1.2222 > 192.168.5.6.41834: Flags [P.], seq 1:27, ack 27, win 227, options [nop,nop,TS val 576386478 ecr 577234431], length 26
01:18:30.151886 IP 192.168.5.6.41834 > 192.168.2.1.2222: Flags [.], ack 27, win 229, options [nop,nop,TS val 577234477 ecr 576386478], length 0
01:18:30.151913 IP 192.168.2.1.2222 > 192.168.5.6.41834: Flags [P.], seq 27:323, ack 27, win 227, options [nop,nop,TS val 576386513 ecr 577234477], length
if its not ok, nothing on the expressway-e and something like this on the expressway-c, just sending syn packets but no response:
01:21:31.236284 IP 192.168.5.6.41911 > 192.168.2.1.2222: Flags [S], seq 49033653, win 29200, options [mss 1380,sackOK,TS val 577415562 ecr 0,nop,wscale 7], length 0
01:21:33.242267 IP 192.168.5.6.41911 > 192.168.2.1.2222: Flags [S], seq 49033653, win 29200, options [mss 1380,sackOK,TS val 577417568 ecr 0,nop,wscale 7], length 0
01:21:37.250276 IP 192.168.5.6.41911 > 192.168.2.1.2222: Flags [S], seq 49033653, win 29200, options [mss 1380,sackOK,TS val 577421576 ecr 0,nop,wscale 7], length 0
01:21:41.244422 IP 192.168.5.6.41914 > 192.168.2.1.2222: Flags [S], seq 2401170684, win 29200, options [mss 1380,sackOK,TS val 577425569 ecr 0,nop,wscale 7], length 0
01:21:42.246285 IP 192.168.5.6.41914 > 192.168.2.1.2222: Flags [S], seq 2401170684, win 29200, options [mss 1380,sackOK,TS val 577426572 ecr 0,nop,wscale 7], length 0
01:21:44.250278 IP 192.168.5.6.41914 > 192.168.2.1.2222: Flags [S], seq 2401170684, win 29200, options [mss 1380,sackOK,TS val 577428576 ecr 0,nop,wscale 7], length 0
01:21:48.258294 IP 192.168.5.6.41914 > 192.168.2.1.2222: Flags [S], seq 2401170684, win 29200, options [mss 1380,sackOK,TS val 577432584 ecr 0,nop,wscale 7], length 0
01:21:52.252784 IP 192.168.5.6.41915 > 192.168.2.1.2222: Flags [S], seq 3654669449, win 29200, options [mss 1380,sackOK,TS val 577436578 ecr 0,nop,wscale 7], length 0
01:21:53.254253 IP 192.168.5.6.41915 > 192.168.2.1.2222: Flags [S], seq 3654669449, win 29200, options [mss 1380,sackOK,TS val 577437580 ecr 0,nop,wscale 7

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1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
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PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo 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EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Critical Tunnel Failure

When trying to open Pandora I get the message "critical tunnel failure"
Please help me get rid of this so I can listen to Pandora. Thank you

Hi,
Your problem has to do with your connection to Pandora. Check a couple of things. First, make sure you have the latest version of Pandora, v. 1.1.7. You can check in the options after you open Pandora. Next, in the options under Pandora as well, check the following settings: Mobile Audio Quality set to Normal, Use WiFi set to If available, and account to your email address you set for Pandora. If it still does not work, then change the Wifi setting to Only. Hopefully, one of the above will get you going. Hope this helps.
Doc

HT3986 I've had MS Office:mac 2011 on my imac for around 18 months now. Outlook has just disappeared and when I find the file and open it it tells me that there is a problem and I may need to re-install it. I've just done this using the installation dis

I've had MS Office:mac 2011 on my imac for around 18 months now. Outlook has just disappeared and when I find the file and open it it tells me that there is a problem and I may need to re-install it. I've just done this using the installation disc which, then said the installation had been successful.
Outlook is still not working. Can anyone please advise me on what to do next.

Remove MS Office 2011 completely (here are instructions) and reinstall it.
It's not a simple or fast process but it is important to follow all of the steps in order to get all the files that Office scatters around. This will not affect your data files, only MS Office and its preferences.

No Crop tool in Adobe Camera Raw, have updated to 8.7 but still not there, how do I get full tool panel please?

Hi, I have the $9.99 Adobe CC package but in Camera Raw I do not have the full tool bar, went to Adobe site and downloaded Camera Raw 8.7 but still not there, I have Windows 7 on PC. Please can anyone help. Thanks.

Yes, in the camera-raw preferences you can set ACR to open as a plug-in when editing TIFs or JPGs. There are three settings -- paraphrasing: Don’t, Open all, and Open those with settings. You would want to set JPG’s setting to Open All at least temporarily.
Of course you can also use PS to crop, right?

Does anybody know if you uninstall iTunes (mine is giving me an error message) and then re-install, will my music still be there (somewhere?) I don't have it saved to the cloud, but it is on my iPad.

Does anybody know if you uninstall iTunes (mine is giving me an error message) and then re-install, will my music still be there (somewhere?) I don't have it saved to the cloud, but it is on my iPad I recently upgraded my iTunes account and now I can't open it. I get an error message and it says I need to re-install.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

When opening FF I gert the message "Can not initiate the security component of this programm"When I continue I cannot open any website except my own homepage.

Below you can find the complete message (in Dutch) that I receive "Kan de beveiligingscomponent van de toepassing niet initialiseren. De meest waarschijnlijke oorzaak is problemen met bestanden in de profielmap van uw toepassing. Controleer of deze map geen lees-/schrijfbeperkingen heeft en uw harde schijf niet vol of bijna vol is. Het wordt aangeraden de toepassing af te sluiten en het probleem op te lossen. Als u doorgaat met deze sessie, is het mogelijk dat u onjuist gedrag van de toepassing ziet bij het aanspreken van de beveiligingsfuncties."I cannot open any website except my homepage. There is ample space on my hard disk

See also https://support.mozilla.org/kb/Could+not+initialize+the+browser+security+component
Rename secmod.db (secmod.db.old) in the Firefox Profile Folder in case there is a problem with the file.<br />
You may have to rename cert8.db (cert8.db.old) as well.
Firefox will create new files.
The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.
*http://kb.mozillazine.org/Show_hidden_files_and_folders

I can not open aperture. Following message appears: There was an error opening the database for the library.

I can't open aperure. Following message appears: There was an error opening the database for library.

Try starting Aperture while holding down the command and option keys. This will open the library first aid window. Select library repair, when it is finished the library should open.
If you still have a problem post back.

Hey, I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code

I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Hi, We are developing quite a few excel worksheet reports. The reports dont show the cells if contain formulas ( when opened in iPad or ipod ), is there any good solutions .

Hi,
We are developing quite a few excel worksheet reports.
The reports dont show the cells if contain formulas ( when opened in iPad or ipod ),
Is there any good solutions .
Thanks.

There is no version of Excel for iPads. iPads come with something that lets you view the contents of Excel files but it implements only the common easy features and there are (literally) hundreds of things you can do in Excel that it doesn't know how to show on the screen, including some functions.
If you intend to work with spreadsheets on an iPad I suggest you buy Numbers for iPad
http://www.apple.com/apps/iwork/numbers/
which understands more (but still not 100%) of the things that Excel does. It is so cheap that you can probably afford to buy a copy just to see whether it does what you want.
If you are doing things with spreadsheets and intend to be primarily working on iPads then I suggest you actually use Numbers on a Mac as well, rather than using Excel at all.

After a notice of update, I was unable to use iTunes. It said I had a missing dll file and a Windows error 7. I removed iTunes and tried to reinstall. I selected the download items off the apple site. It says thank you but still not there.

Having problems downloading iTunes. After an update notice, I was unable to open iTunes. I de-installed and attempted to reinstall it and it still won't open.
The first error duirn the update was a dll file missing, then a Windows error 7. The screen on the Apple site say Thank you for downloading, but still not there.

A msi file is short for microsoft installer. It normally is for installation, removal, and maintenance for a program. So iTunes.msi would be used for the updating of the program. For some reason it isnt finding this so we can't update, install, or remove it.
From what I have seen windows installer cleanup utility solved related problems before.
I found this forum about removing and installing a new iTunes. It was about someone who was trying to isntall iTunes, and was looking for msi file and asked for help. Using this should allow you to be able to install iTunes. It won't give you the msi file but will allow you to isntall iTunes over again.
This was what was said.
Another option in case you can't get an msi. (Or even if you can ... the msi's mentioned in the messages may be damaged rather than missing.)
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time?

'number of open cursors exceeded' exception - 10.3.1

Hi All,
We have may DynamicSQL statements fired from our processes due to which we are getting 'number of open cursors exceeded' exception. We don't want to increase the limit of the maximum open cursors. Is there any way to close the cursors explicitly in 10.3.1?
I am aware that when the iterator fetches the last result the cursor gets closed (in the case of any select query) but we have faced the same issue once/twice in the insert query also, is it because we have fired one insert after the other immediately? How much time does a cursor takes to close (implicitly) in the case of insertion of data?
Thanks in advance..
Edited by: GBP on Jan 5, 2011 4:07 AM

Hi,
Please see my post: Re: Cursor closing using DynamicSQL.executeQuery
Hope this helps,
Ariel

Open Tunnel Failure Exception still if there APN settings in device

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