Open URL or File Action not working (Captivate 7)

I have written dozens of training courses using Captivate that employ buttons to open PDF documents (supporting documentation). I am currently coding smart shapes as buttons, specifying the Open URL or File action, or by executing an advanced action to do the same. The documents are found in a subfolder (documents), so the URL/File target is: \documents\<file name>. Same syntax that I have used for several years. However, once published using Captivate 7, these buttons no longer work. I have exhausted my methods for opening files without success. Any ideas?
BTW, I am publishing as .exe, so the SWF security snafu should not be the issue.
Thanks
Jack L

The issue has been fixed in the patch released in November. The latest version is 7.0.1.237.
http://helpx.adobe.com/captivate/kb/captivate-7-patch.html
I guess you need to publish your file again after you apply the patch and test it once to ensure everything works fine.
Sreekanth

Similar Messages

Open URL or File button not working.

I am using VMWare on a Mac running Windows XP with Captivate 4.
I am trying to essentially put a link at the end of my elearning to have them jump to a URL. I've switched over to a dell running XP. I've created a new project and tried to recreate just the last slide, i've created another new project and tried to just make a open URL button but none of it works!
any thoughts?

Hi Patrick
We can all honestly give thanks to those that like to wreak havoc on our computers. Malicious Hackers
For it is Security reasons we face the difficulties we do.
Try the link again. I initially pointed you to the wrong anchor. (Sorry - My bad) Basically it's a Flash Player security thing. And it only happens when you test locally. Once things are on a server (as they usually are) the issues tend to become total non-issues)
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Captivate 4 Open url from a button not working?

Hi All,
I have published a scorm course from captivate 4 and have installed to our servers. I would like to have a link to a document that is online (.doc) but whenever I click the transparent button it starts to load, opens a window (which has the correct title name) but then disappears with no warning or error message.
The link resides behind a transparent button, and has the settings On Success open url or file in a new window. I know the problem is not specific to this document because I have had the same problem with a completly different online file location in the past.
Please Help!!
Many thanks in advance.
Chris Maile

Hi there
Please send me a private E-Mail message to rstone75 (at) kc (dot) rr (dot) com and advise of the exact file name of the file you are linking to.
I'll send you back a file that you can use to test and see if the link works.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Bookmark Open File Action not working on MAC OSX

We are getting the following error when trying to open different files that start find in Finder:
could not find an application to open the file 'xxxxx'
We tried a simple MAC OS Application.app file, a terminal app script and in both cases we get the above error. These same files start up without issue on a click in Finder.
The Open File action "DOES" work on an Microsoft Office File... but does not work for a Mac Application.App file or a AppleScript script file.
Can anyone share how to get Open File to work with some type of script file or application file on the MAC OS with Adobe Reader 11 ?

We ended up having to create an App on the MAC OS with an "associated" file type and then use the Bookmark Open File Action on files of that type. This followed what worked for opening Office files on the MAC from the Bookmark Open File Action.
My question was ... on Windows we could use the Bookmark Open File Action to open up "applications" or "bat scripts" directly... but this does not appear to be supported on the MAC. We could not "start" an app or a script directly from the Bookmark Open File Action. We had to set the action to open a file and then handle that file in the associated application we created for that filetype on the MAC.
Thank you for your question,
James

Save audio file action not working in leopard automator

Hi, I would like to convert my aif loops to caf via the following process
-get selected items (finder)
-open in sound track pro
-save audio file
-close stp
however every time I try to drag "save audio file" into the workflow I get this error message
* -[NSNull length]: unrecognized selector sent to instance 0xa002a020
I'm using STP as part of logic studio.
Any help would be appreciated. thanks

The real problem here is, why does the Finder have to be so ********! Why all this trouble just to change filenames?!?! Why use automator to do something so simple?!?! I have to use but I hate it!
Please, despite all the Windows problems and faults (and I hate Windows and love Mac), they have a better file manager then we do, because the explorer is a good tool unlike the finder! Why can't we just choose the items and do some "rename" option, or just select all, press "enter" and write what we want (doing a sequential rename by default).
Come on, if windows explorer can do this, why can't we?!?!?
The automator should be used to more advanced stuff, not to just simply rename items...

Open URL or File not Working

Hi
I've scoured the forum and found some similar issues but not an answer to my problem.
I have a button that launches a web page in a new browser window using "On success: Open URL or file". The Captivate files are published out as SWF and will be burnt to run from CD when I get this working. On my machines (I have tested on two computers) it works fine running locally, both off the hard drive and from CD. On my client's machines on their corporate network it doesn't work at all. There is no error message and the Flash security setting seem OK. When you click on the button nothing happens, zilch. I hope someone will be able to help with this one. Thanks in advance.

Hi there
I totally agree with you. It would be way cool if there were an easier way.
Note that for CD-ROM/DVD, you can place a lightweight server (Server2Go) so that it tricks the content into believing it is being run from a server.
Actually, you (and others) should Pepper the Adobe Wish Form asking for a simple replacement that works with CD-ROM/DVD that would ship with Captivate and operate as a button push to create the files needed.
Click here to visit the Wish Form/Bug Reporting Form
Cheers... Rick
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

The Open URL or File function is not working when I publish as a exe?

The Open URL or File function is not working when I publish as a exe. I have tried putting the exe in the same location as the files with no luck. How do I get the buttons to function properly with a exe file.

Have you set the Publish folder as a trusted location in Flash Global Security?
If not, please read this post:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/how-to-set-up-flash-global -security
It may explain your issue.

Open URL or File not working for standalone exe

I've tried lots of different things here...
I have one movie, published as standalone exe (windows). In
Preferences, I have "Open URL or File, and enter the next movie
name - movie_2.exe.
I have tried using a front or backslash in front of the file
name.
I've confirmed the files do both exist in the same directory.
Symptom:
They publish fine, and I can click on the exe to run it, but
when it ends, it seems to be looking for a site...I get a browser
window that opens, and a please wait, while it looks for
http://movie_2.exe/, then a "Page
cannot be displayed".
Any hints?
Thank you!

I don't much use EXE output because of its limitations, but
others do, and the situation you are describing
is
covered, with what appears to be a satisfactory conclusion, at this
link. Hope this helps.

Problem with opening URL (articulate) file in Captivate 3

Hi,
I created a Captivate 3 file, hoping to link an Articulate .html file if I click on a button.
I created a text button:
On success: open URL or file
URL: Z:\Tutorial\WebsiteTutorialReviewandSurvey_09_03_10\quiz.html
If I publish this file, I am able to play this file on my computer or any computer that is mapped to this drive. However, when I open the file on other machines, where this drive is not mapped, then the file cannot be opened. The file will be sent to other users who will not have access to my local drives, so I'm not sure how to set up my URL directory.
Can someone please help???
- is it the directory? "Z:\"
- I've also changed that to start off as \\servername\Tutorial\WebsiteTutorialReviewandSurvey_09_03_10\quiz.html = this also does not work
Thank you so much!

Hi, You most likely will find help at this Forum:
http://forums.adobe.com/community/adobe_captivate/adobe_captivate_general?view=discussions &start=0
Also when you first open your thread here on the Flash Forum, you'll see a section to the right "More like This" that may be helpful as well.
Thanks,
eidnolb

'Open URL or file' - how to use a relative file path?

I have a click box on a slide that I want to use to open an instance of a file (ie a PDF, a JPG, etc) in a new window, then when the user closes the window the Captivate demo continues.
My plan is to distribute this file with the published project and have it sit in the same folder as the project files.
I think that I have worked out all the processes to do this except how to correctly set up the click box. In the click box properties I have 'Open URL or file' on success, but how to enter the information in the URL text box is challenging me. An absolute path to the file on my computer works fine. Can I specify a relative path so Captivate defaults to using a file stored in the same folder as the published project?
I have attached a sample of the file I want to use.

Hi there
See if the link below helps.
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Generally when creating a Word file from either a Mac or Win7 pc and opening it on two different machines (either one first) it always prompts that the file is open and will be opened as read only. However opening a CSS file does not prompt that it is alr

Generally when creating a Word file from either a Mac or Win7 pc and opening it on two different machines (either one first) it always prompts that the file is open and will be opened as read only.
However opening a CSS file does not prompt that it is already open on or from any machine which is causing code edits to be lost.
What we found from out testing:
- The file can be saved from one user to the server and WILL NOT PROMPT on other machines until the saving machine has the Dreamweaver program closed completely
- The file can be closed and Dreamweaver minimised to the launch bar but it still will not register on other machines that it has been changed.
- Also, until the Dreamweaver program is closed on the machines, it will continue to open it's saved version of the file.
Example Scenario:
- User 1 opens test.css (which is 2000 lines) and adds some code to the end of the file to bring it up to 2500 lines
- Meanwhile User 2 opens test.css as well (opens as 2000 lines as User 1’s edits have not yet been saved) and adds in code to bring it to 2300 lines
- User 1 saves his file and closes it - but Dreamweaver is still open.
- User 2 also saves his file and leaves Dreamweaver open.
- The server will report the size and last edit of the file the same as User 2 as he was the last person to save it (and if you open from the Win7 Machine it will show as User 2’s 2300 line version)
- If User 1 then open's the file again (from either the 'recent' in Dreamweaver OR clicking on the file directly in Finder...which version opens.... The version that User 1 saved! Not the true version on the server, but the version that User 1 edited and saved with 2500 lines in it.
- Same for User 2, he will open 'his' version with 2300 lines in.
Other information:
- Files are opened directly from the server
- Sometimes the users will save incrementally and re-open
- Most of the time users will save incrementally and keep the files open
- The users will never not save incrementally and just save when closing the file once finished
- The users are usually working on the files all day
- It is always the bottom lines of code that are lost. It could be a case of the two versions being mixed up and cutting off the newly added lines based on the line count (possibly).
It is as if Dreamweaver is holding a cache of the version locally and then only properly looking back to the server when it has been completely closed. It is very difficult to see how the server is causing such an impact on these files, there are very few logs which are giving any indication to the root cause of the problems.
Anyone know if this is a known issue?
Is there a way that there can be a featured implemented on the server that doesn't allow another user to open a file if it is already open on another machine?
Thanks

Your server file handling has nothing, and really nothing to do with Adobe software. If files don't get locked for (over-)writing and/or lose connection to the program opening them, then your server is misconfigured. It's as plain and simple and that. Anything from "known file types"/ file associations not being set correctly, MIME types being botched, crooked user privileges and file permissions, missing Mac server extensions, delayed file writing on the server, generic network timeout issues and what have you. Either way, you have written a longwinded post with no real value since you haven't bothered to provide any proper technical info, most notably about the alleged server. Either way, the only way you can "fix" it is by straightening out your server and network configuration, not some magic switch in Adobe's software.
Mylenium

"Open In.." function is not working

Hi, "Open In.. " function is not working on my iPad since the first time I recieve it..
it once worked twice, and it took a long time to load PDF file, but never worked again
the apps list is there, but when I click the app, nothing happened.
please do help,
thanks

Try clearing Safari's cache : Settings > Safari > Clear Cache (and Clear History)
Also close all apps completely : from the home screen (i.e. not with any app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of each app to close them, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Can't open MPEG that opened before: "The file is not a movie file."

I have an unusually large (for me) MPEG file that I succeeded in downloading and viewing sometime in the last year and a half, and I kept it on my disk despite its being over 3GB because I thought I might want to look at it again. Now I do, only it won't open: "The movie could not be opened. The file is not a movie file." I tried using Time Machine to bring back earlier versions of QuickTime - 7.5 and 7.5.5 as I recall; I now have 7.6.2 - but these wouldn't open the file either, so I figure it may have something to do with a change in the system. In any event, should it be possible to open this file (again, it did open previously, with no problem), and if so how? Thanks.

I have a similar major problem and wonder if it its to do with file sizes or codecs. I recorded video at work from a laparoscopic medical camera and output the video at the end of the session from the device's hard-drive to my 16GB memory stick. It is a 750Mb with file extension .mp4 and I now get exactly the same message as others if try to open it with Quick time (I can't open it with anything else either and nor could our medical illustration department). I bought the quick time pro upgrade as was told that would probably work and got same problem. Interestingly, I have had a second problem today having worked on a separate movie I put together in i-movie that I had recorded from a hi-def panasonic camcorder, imported and successfully edited (with ease) in i-movie and exported it "uncompressed" as a quicktime movie. It was only 5mins of video and produced a 15GB file. I wanted to save this onto a 16GB memory stick, but found out that the FAT32 folder system doesn't allow that file size! So, I formatted the memory stick to "Mac extended journalled", and was able to save the entire file onto the stick. But, now it won't open in quick time! I get the same message as above! Does anybody have any idea what these two issues might be?

Flash file, clicks not working in one environment

Hi everyone,
I have produced files using Captivate 2, that have output as .exe. These work perfectly across all of our sites, except one.
The only issue with the site where the files are not working is:
- Click box within the Flash file do not progress to the next page
I have output with 'Playback control' and the users at the site in question are able to progress through along the Playback bar. However, I only placed this in for the purposes of testing the file. The final files need to not have the 'Playback control'.
Does anyone know what I can do differently, to ensure the click boxes work on this site in question?
I look forward to hearing from you.
Ravi Sandhu

Hi Ravi
I'm not sure I fully understand your question. You seem to be saying a Click Box isn't working. But you say the "Click Box within the Flash File". I'm not sure if this means you have used Flash to create a button or something that you are trying to use with Captivate or if you simply mean that you have used Captivate to create a SWF, and inside that SWF the Click Box doesn't seem to work.
What would be helpful is if we could see the project first hand. Are you able to post the .CP file for us to download and view? If that's not possible, what about posting a screen capture of the slide with the issue where we can see the entire timeline and all objects.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

I bought Numbers because my Excel files would not work with Mavericks. How can I import a non-functioning Excel file into numbers? (As of now, the file NAME transfers but data is not.) but

I bought Numbers because my Excel files would not work with Mavericks. How can I import a non-functioning Excel file into numbers? (As of now, the file NAME transfers but data does not.)

HI Dave,
I'm surprised you get no message when you attempt opening the Excel document in Numbers.
I'm assuming Numbers 3.1, since you are running Mavericks.
Does the Numbers file that opens show any content?
Does it contain a table?
How large?
Does it contain more than one tab (indicating more than one sheet)?
Do those other tabs contain a table?
Have you checked those tables for data content?
There have been cases in the past of imported documents opening with white text on a white background, giving the appearance of containing nothing. Check for this by selecting a block of cells, then applying a Fill colour or a Text colour using the Format button (paintbrush).
I'd also suggest attempting to open the Excel files using LibreOffice, which can be downloaded from the linked website.
Regards,
Barry

Open URL or File Action not working (Captivate 7)

Similar Messages

Maybe you are looking for