Open XML file ___ cannot be opened...

I have read of several people having the same problem but cannot find a definitive answer. I am on an iMac with version 10.6.8 OS X.  I bought and installed Office 2011 last week (version 14.4.0) and I cannot open any file that I had created in version 2008 nor any file sent to me (I use Outlook Web email).  The complete error message is:  "The Open XML file solar.docx cannot be opened because there are problems with the contents or the file name might contain invalid characters (for example, \/)."  I am at a loss as what do do.  I am not a "techie" person, so any fix needs to be "spelled" out clearly.
Thanks for any help.
~Cynthia

http://answers.microsoft.com/en-us/mac
iMac refurb (27-inch Mid 2011), OS X Mavericks (10.9.4), SL & ML, G4 450 MP w/Leopard, 9.2.2

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