Opendoc not working on Firefox browser

Hi,
We have BO 3.1 SP3 installed on clustered environment.  All the servers and services are running on both the machines say serv1 and serv2.  We have also enabled SSO using windows AD auithentication. 
In the firefox config for network.negotiate-auth.trusted-uris parameter I have added serv1.  So when i used the opendocument with the first servername its opening the report with out any issue.  Same thing happens when I tried the infoview url also.
But when i tried with the second servername, its giving 404 error message for open doc, it shows the login page for the infoview url.
Whats going wrong and why we are getting 404 error message.  Our expectation is it should challenge the user with the login screen instead of  error screen.
Thanks and Regards,
Subbu S

Hello boodymostafa,
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
'''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information.
To Refresh Firefox:
# Open the Troubleshooting Information page using one of these methods:
#*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open.
#*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page.
#At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
#Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
#Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you,
Curtis

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