Opened my Computer yesterday with Firefox and Avast quickly let me know there was a Malicious URL that they blocked. Are you aware of this. Brooklyndave@gmail

This is what Avast had on the block. .../?mtmip=hyplogusaolp00000011 Is this the virus?
Also this was on the block Process C:\Program Files(x86)\...\firefox.exe
I am not a computer geek, in fact I know very little about computers, I use it for e-mail and mostly Pogo.com Thanking you in advance, David Price

It appears that is set as your homepage per the information submitted with your question:
*browser.startup.homepage: http://www.aol.com/''plus what you posted''
*Reset your home page - https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page?esab=a&s=home+page
Other - Check your Plugins and update as needed.
#Check your Plugins - https://www.mozilla.org/en-US/plugincheck/
# Shockwave Flash 11.5 r502
#*See - https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games
#*See - https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems
#Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
#*See - http://kb.mozillazine.org/Shockwave
#*Download "Full EXE installer" for Windows, save, close all browers, run the installer you saved - https://www.adobe.com/products/shockwaveplayer/shwv_distribution3.html
#*After install, start Firefox and check for version '''''12.0r112''''' here - https://www.adobe.com/shockwave/welcome/

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Open a Telnet link with Firefox and bad things can happen

I happened to come across a site with a number of links, and the one I chose happened to be a telnet link. Here was my experience, and I had to put myself into the shoes of the average user who knows nothing about programming.
The link that caused Firefox trouble when Firefox was chosen to run it is this:
telnet://dxc.nc7j.com:7300
Click on the link and Firefox tells you that you need to select a program to open the Internet Shortcut Shell extension DLL. I have never heard of this, and I have no idea what to do here.
Choose to open with Firefox.
Now, if some error-handling routine had caught that Firefox, which is not capable of doing Telnet, was selected by the unknowing person behind the keyboard to go ahead and do Telnet, the error-handler would advise the user to the fact that this protocol is not supported and kill the process that is going to run out-of-control otherwise. Or cause to open the program that will run the Telnet session.
Better yet, I clicked on the Telnet link and offer a better description of the choices.
After all of what happened below, I installed Iron, a Chromium-based browser, and it opened a Telnet session window right away.
So what did happen, I clicked on Firefox to do this chore and was greeted by a never-ending opening of empty tabs and upon closing the browser, it relaunched and was off to the races again. And again.
OK so this ain't getting us anywhere.
Firefox opens once again, this time hit the big red X to close it, and let the prompt to close however many tabs anyway prompt sitting there.
I chose to run CCleaner, and I set that to blow away Firefox Cache and session. Run CCleaner, and tell it to force Firefox closed when it prompts that Firefox is open.
If by chance Firefox launches again, timing was perfect that the file that was causing Firefox to open was not yet cleaned, so run the CCleaner again a few times. When Firefox is no longer opening, we are back to the world of sanity.
Now, I could go in and reset the Tools Options Applications tab and look for Telnet, and replace the use of Firefox with "ask me."
Fortunately, I know a little more than some about the computer, and I knew I had to use a utility to clear out the Firefox cache.
You have a description of the issue in your knowledgebase, but it has Firefox opening endless empty tabs, but Firefox was closed and the situation is under control.. Restart Firefox manually, start a new session and then enter the Tools menu and fix the setting.
There is a knowledge base article on this very topic, but it has the user close Firefox and then all is back to normal. One can open Firefox and get into the menu to fix the issue. There was a mention in there about malware as a possible cause of the constant reopening I experienced, but Malwarebytes scans were clean.
"Well, this is embarrassing!" I have seen that nice touch to Firefox for many years, and may I compliment those who thought of that one.

I agree, it can become a vicious circle.
The default setting to try to restore all the windows and tabs automatically after a crash isn't the best setting. Personally I do change that so I get the "this is embarrassing" screen. So one option would be to file a bug report suggesting this be changed going forward.
Another potential follow-up action would be to update the knowledge base article to better address how to recover in these situations. For example, a user could start up Firefox without restoring the previous session by:
* Launching Firefox with a specific URL
** Using a desktop shortcut
** Using a link in an external application
** On the command line, typing firefox.exe "about:blank"
** (Possibly more ways to do it)
* Renaming the sessionstore.js file in the profile folder
** On the plus side, preserves the option to restore that session later
** On the minus side, difficult for many users to find folders hidden by the OS, and the .js extension may be hidden by the OS
Since the KB is a wiki, you can go in and make edits and improvements. The syntax is a bit funky, but not much worse than this forum.

Unable to open links in emails with FireFox and Outlook Express 07.

Seems to be a javascript error. When it is disabled, links will open. But other problems appear on browser.
Have reset default programs.
Win IE will open links. [ctrl + click] will sometimes open a new window with link. Usually, only the browser window opens with no link showing.
If all defaults go to Windows IE, everything is ok.

See this: 
https://support.mozilla.com/en-US/kb/How%20to%20make%20Firefox%20the%20default%20browser

Firefox 3.6.16 contained threat WS.Reputation.1 and lock up this version of the Browser. I had to use IE to download Firefox 4.0. Are you aware of this issue?

The auto update downloaded version 3.6.16, but it locked up my browser and I had to restart. Each time I tried to open my browser with this version, it locked up and I couldn't close it. I had to install FireFox 4.0 through Internet Explorer. My Norton's said I had picked up an infected file: C:\program files\Mozilla Firefox\plugin-container.exe. contained threat WS.Reputation.1.

I figured I'd comment on this because my family has been having this problem (I keep on saying "cancel" whenever it prompts me to download 3.6.16 because of it).
I did some research on the WS.Reputation.1 plugin-container.exe problem and found that it was happening last year with updates, too. To fix that problem, people took the quarantined file and restored it- I was hesitant to do this because I wasn't sure if it was a virus or not.
I took it out of quarantine on a family computer and right away firefox started working again. Again, I do NOT know if the file is a virus but by doing research I found that it is not, it is only recognized as such by Norton. This seems to be a recent problem and I don't want to take ownership for saying how I fixed the problem because, again, I do not know if WS.Reputation.1 is really a virus but all indications are that it is not. I hope this at least helps some of you. There have been no problems since I took it out of quarantine and restored it. Good luck everyone.

I have Downloaded albums that break up into each and every song or artist and I cannot get them to combine into the one album that they actually are. How can I do that?

In My itunes library some of the albums I have downloaded to my computer are being separated into each song or broken up into groups of separate artists on the album. I cannot figure out how to combine them all back into the one album they actually are from so when I open the library under Albums the album in question is just one album and not 10 or 15 albums because of this fracturing. I can make them into one album by making a playlist but that does not take care of the Album list page. Any ideas?

Generally setting a common Album title and Album Artist will fix split albums.
For compilations of tracks by different artists set the album artist to Various Artists and also tick Album is a compilation of songs by various artists if using the new version of Get info or set Part of a compilation to Yes on the Options tab if using the old dialog box (which you can invoke by holding down shift as you right-click > Get Info).
For deeper problems see Grouping tracks into albums.
tt2

For the last week I have had difficulty getting into the Familysearch website with Firefox. It comes up with connection reset. This problem does not occur with either internet explorer or Google chrome. Are you aware of this?

I was told this problem is likely because of an update in coding which IE can read, but Firefox has yet to implement. Is this correct, and if so will it be rectified soon. I much prefer using Firefox than going between to the two search engines as I am having to do at present. Sometimes the home page comes out and the connection times out when processing the request, other times I can't even load the home page

The website's link you provided isn't working here either. Contact the Website's Developers about this issue.

Natwest Credit Card Services tell me that Firefox above 3.6 blanks out my "Pesonal Details" screen, are you aware of this?

I wished to change my e-mail address at Natwest Card Services. Their Help says click on Personal Details then Manage Personal Details and then update the e-mail address displayed. This screen is completely blank on my system. I spoke to someone in Card Services On-Line Support and they said Firefox above level 3.6 will do this! Safari and IExplorer are OK. He knew of no plans to tell people of the problem or get it fixed. Perhaps they need leaning on.
Can you help? Regards, Donald Hey (A happy Firefox user)

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

A botched install on a Mac (to do with importing a profile) means that Firefox won't open on the grounds that the application is 'already open'. Tried removing everything I can find to do with Firefox and re-installed but no success. Any suggestions?

Little more can be added to the above. The warning screen says, 'A copy of Firefox is already open. Only one copy of Firefox can be open at a time.'
I have gone though all the libraries and preferences I can find and removed everything to do with Firefox and Mozilla - it was the first install of Firefox on this drive.

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

When I close Firefox and then come back to it layer a box comes up that says it's already running. It ays to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firef

When I close Firefox and then come back to it later a box comes up that says it's already running. It says to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firefox again. If I can't get this fixed I will start using someone else. Someone told me a way to close Firefox but I forgot what they said.
== This happened ==
Every time Firefox opened
== a couple of months ago

Hello Brian.
You don't need to restart your computer to open Firefox again: you just need to close it manually through your application manager (CTRL+SHIFT+ESC in Processes tab). Anyway, hopefully this support article is what you need:
http://support.mozilla.com/en-US/kb/Firefox+hangs
What's probably happening is that you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
If you want support for one of your add-ons, you'll need to contact its author.

I'm having a lot of issues with firefox and cannot figure out how to get help. It began when I updated to 13. I get all kinds of ad popups, I cannot play one

I'm having a lot of issues with firefox and cannot figure out how to get help. It began when I updated to 13. I get all kinds of ad popups, I cannot play one game on FaceBook called Farm Town at all, and I keep getting an AVG popup about cookies that I cannot get rid of. These issues are causing me to use Chrome very often even though I like Fox better. I've searched and searched how to get help and cannot find anything. How does one get personal technical help?? These issues do not happen in Chrome at all. Thanks.

Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Updated without my permission, and now doesnt work. I'm fed up with firefox and I'm not going to use it again.

When I opened Firefox, I found it automatically updating and trying to see if my add-ons could be updated. After I cancelled this because I didn't want this to happen, nothing is loading. It is not an internet connection issue because I am using Internet Explorer. I am sick of all the crashes and nonsense with Firefox and the constant badgering to update, when I DO NOT WANT TO. I am happy with the version I have and last time I updated I found it almost impossible to go back. Going to switch to Google Chrome

Thanks for the reply.I deleted an app to try your suggestion but as I can't download I have now lost that ap.I don't have it in 'purchased apps' now either as I downloaded it from my iTunes backup from my ipad 2 and that is not showing up any of my purchased apps either.This is a nightmare.Guess I'll have to go back into my iMac and try another backup but then I'll be back to square one.

I have a question. I don't know what happened, but my safari went from regular safari with google and now everything is yahoo. maybe it was firefox or something. I just want the regular safari back. Can someone help me?

Frustrated!!!!!!,
I have a question. I don't know what happened, but my safari went from regular safari with google and now everything is yahoo. maybe it was firefox or something. I just want the regular safari back. Can someone help me?

Check the links below for options to remove the Adware.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071

All of a sudden, my settings have been changed, my homepage, and EVERYTHING. No matter how many times I go in and change them again, the SAME pages open up when I start FireFox and I am constantly being asked if I want Yahoo as my start page and default s

I don't know what happened. All of a sudden, my settings have been changed, my homepage, and EVERYTHING. No matter how many times I go in and change them again, the SAME pages open up when I start FireFox and I am constantly being asked if I want Yahoo as my start page and default search engine. I click the box 'do not ask me again' and it comes up EVERY TIME. I change things like I don't want history remembered, and when I reload FireFox again, it's back to the way it was BEFORE. EVERY SINGLE TIME. I don't know why this is happening, or how to fix it. What do I do??

I do not want to download another virus program.. I do not believe it is a virus. I am running the full version of Norton 360 and it is doing a daily scan. I have Windows 7, 64 bit OS.
This is very irritating !! If I wanted Yahoo I would ask for it !

I have a new Dell computer running windows 7 and am unable to download itunes. The message I recieve after trying to run the download is: This installation package could not be opened. Verify that the package exists and that you can access it. Any ideas

I have a new Dell computer running windows 7 and am unable to download itunes. The message I recieve after trying to run the download is: This installation package could not be opened. Verify that the package exists and that you can access it. Any ideas?

Hello tcampbell1549,
Thank you for using Apple Support Communities.
For more information, take a look at:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Have a nice day,
Mario

When accessing eBay with Firefox and launching a search, I get less results/hits with Firefox then when using Internet Explorer, why? Try it, you'll see.

For example access eBay with Firefox and launch a search on the word Frankenstein: you'll get something like 23,671 results (if you search in ''All categories''). Then quit the Firefox browser and load Microsoft Internet Explorer instead; access eBay again and repeat the very same search: this time you'll get 25,383 results. These are reral figures that I tried at 19:21 on March 20, 2014. Why does a search on eBay through Firefox report less hits than the very same search through Internet Explorer? Using Firefox rather than Microsoft Internet Explorer automatically means missing hits/results/items on eBay: that doesn't make sense but it does happen. Why is it so? Thank you, somebody, for shedding light on this problem.

Try this steps and try to load the same once again!!!
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

Opened my Computer yesterday with Firefox and Avast quickly let me know there was a Malicious URL that they blocked. Are you aware of this. Brooklyndave@gmail

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