Opening a client's InDesign file looks pixelated and blurry.

I have InDesign CS4 and I'm having issues with the files that one of my clients sends to me. The photos look poor quality, very pixelated, even if I change the settings for View > Display Performance > High Quality...Even the text fields look blurry. I've replaced the graphics by selecting the graphic and going to File > Place, but the graphics still don't look that great. Is this common when opening someone else's files and are there any ways to easily resolve the problem from my end?

When I print this as a PDF (after "placing" the EPS graphics with the original) the text and EPS-based graphics look a little better (not suberb, though), but the rasterized images still look dodgy, even though the originals included are "placed" back in the InDesign file again. This might be adequte if the final, desired medium were a PDF, but I'm taking these graphics and putting them in Flash.
I finally told my client that I needed PSD files instead, as this doesn't seem like it's a straight-forward fix for either her or I. I am, however, interested in trying out anything else to find resolve in this, since this issue is likely to come up again and not only with me.
Many thanks to all of you for trying to help me find a solution!

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When I open a new photo it looks pixelated and blurry but that is not how the original looks.

I got a message a few days ago after my computer froze, but everything is updated. How should I fix this?

BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

When I open a previous version inDesign file (CS5.5) I see a blank page.

I have a problem opening indesign files. I have CS6. When I open a previous version indesign file CS55.5 I see a blank page.

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls

My PDFs with form fields get "There was an error opening this document. The file is damaged and could not be repaired." on anothers computer, PC and MAC

Im creating PDFs through InDesign and using Acrobat Pro 9 to add fields. I save them to allow ADobe Reader people to use them. Everything works fine on Pro and Reader on my end with a PC as well as someone elses PC. But one person using Mac said some forms work and some dont. Those that dont get the error "There was an error opening this document. The file is damaged and could not be repaired." Ive resaved them and made sure they work and same problem. There is nothing overly coplex about the PDFs either, a date field at the most. They are using Reader 9.1.
I found out the other day that one person who can open them adds info to them saves them and send over to that other person and cannot open any of them after they have been edited, same error. He even tried on a PC and still gets it.
I dont know what to do. I know it has to be on his end and not mine. What else can I suggest to him??

It sounds like they are using an earlier version of Acrobat or Reader, though you said Reader 9.1. If you add some features in AA9 that are new, it appears that earlier versions see the new features as damaged files. At least that is my guess. Try using Reduce File Size or PDF Optimize to save to an earlier version and see if that helps. The other option is that you are getting them messed up in e-mail because many client look at PDF files as ascii and do not encrypt them. In that case force the encryption. You can also send them in ZIP form.

There was an error opening this document. The file is damaged and could not be repaired.

Good Day all
When busy doing internet banking on www.absa.co.za and I try to print a confirmation, I get the following error message: "C:\Documents and Settings\%user profile%\Local Settings\Temporary Internet Files\Content.IE5\%folder name%\%file name%.pdf
Could not open file.
File not found."
I've managed to locate the actual file that it's looking for, but when I try and open the file using either Adobe or Foxit Reader, I get the following error message: "There was an error opening this document. The file is damaged and could not be repaired."
I've un-installed Adobe and installed version 9.1 for this particular user. This happened a while ago and then an un-installation and re-installation of Adobe solved the issue. This time, unfortunately, it didn't. I then un-installed Adobe and tried again, UNSUCCESSFULLY. So I loaded Foxit Reader, also without any success.
If there's anyone out there who could possibly help, please do so... It's extremely urgent.
Please find the errors attached as well.
Regards,
ME

I contacted the company and they asked me to try using another browser, which I did... and using FireFox worked
thanks for the help ʇɐb ɹəuəllıʍ
cheers!

Pro 9 Users Receive "There was an error opening this document. The file is damaged and could not be repaired."

Users with Adobe Acrobat 9 Pro (Windows XP) are not able to open PDFs created on the server. They receive the error message:
“There was an error opening this document. The file is damaged and could not be repaired.”
Even if the users save to disk and try to re-open, the error still occurs.
This error did not surface in our QA testing because we were testing with Adobe Acrobat Reader 8. What can the difference be? Is there additional information that I can look for in order to troubleshoot this?
Thank you for looking at my post. Please provide guidance in trying to resolve this issue.
Elsa

So, I'm not sure how much this will help but if you save the pdf AHW_Test_05112009xx.pdf and open it in a text editor, and go all the way down to the bottom where the %%EOF marker is, it looks as if the html page is getting appended to the end of the pdf. I recieved the "This file was damaged..." error in Adobe 7.1.0 when trying to open it but if you remove the html at the end, it opens up just fine.
It appears that whatever's appending the html to the end is causing the issue.
Below is what the file looks like near the end after the EOF:
startxref
400771
%%EOF
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" >
<head><title>
Gartner for IT Executives
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Exporting PDF files from SSRS 2012 - "There was an error opening this document. The file is damaged and could not be repaired"

Good day
I have the situation where we are exporting PDF files from reporting services in our website.
When dividing the data into sections, the report exports perfectly, but when exporting the entire set and trying to open the file, we get the following error in Adobe Reader:
"There was an error opening this document. The file is damaged and could not be repaired"
We tried to repair the file, no luck. We tried to use different PDF readers, no luck
We then checked the file sizes. When exporting the subsections, each section exports a file of about 2mb.
When exporting the entire set, the file is about 1.3mb.
Adding all the sections together gives me a rough estimate of 40mb.
Exporting to TIFF works beautifully and returns a file of 41.5mb. Word and Excel formats also work well, only issue there is the page numbering and formatting.
The problem we have is the clients are adamant about having it in PDF format.
Any advice please?

This was one of the temporary suggestions I gave the client...
Unfortunately they do not like this as the page numbering and formatting in Word does not appear right. We are talking about over 1300 pages. I can't expect them to change the formatting with each export. Additionally, the data is
constantly changing and each client has their own data. The clients export the reports randomly. I therefore can't post the reports back onto the server.
Thanks for the speedy response though

Hello, Our indesign file keeps crashing and we need to go to print today. We use CS6. Please help!

Hello, Our indesign file keeps crashing and we need to go to print today. We use CS6. Please help!

Ok - we're going to need a few more details.
Operating System - Windows or Mac?
Version of CS6 - are you fully patched to the latest version (Help>Updates)?
Do you use any 3rd Party Plugins (Help>Manage Extensions and look for 3rd Party Plugins)
At what point does it crash? How are you exorting/printing?
What file type or action are you doing when it's crashing?
Common Troubleshooting tips
Troubleshooting 101: Replace, or "trash" your InDesign preferences
https://forums.adobe.com/thread/526991
File Crashing on Output - printing/PDF/other

Added logos look pixelated and how to add a watermark?

Hey guys,
I'm having a bit of trouble. i'm trying to add a watermark with one half of the logo covering the footage and the other half the black bar. Because I need to crop the video the logo (ofcourse) gets cut in half. When I try importing the entire file as a .MOV file and then add the logo I have alot of loss in quality. Trying it in After Effects didn't help either.
Also, adding the logos and text in Premiere as a .PNG file looks pixelated even though the file is of a very high resolution. How can I fix this/

Jim,
Picture this...
You have 16:9 footage with really good stuff at the extreme right and the extreme left. SO you want to keep it that way. You also have 4:3 that you don't want to scale up. SO you use a 4:3 project. Now you have two choices. You can crop all of the 4:3 footage, or, when you get all done editing with both 16:9 and 4:3 you export the entire mixed clip as a 4:3 clip. Import that into Premiere Pro and crop the entire clip to look letterboxed. Now add a logo that happens to sit near the bottom right and some of it is over video, and some is over black letterbox.
Only none of this is relevant other than to explain that he has a problem with his logo in that it looks pixelated.
Solve the pixelation and the other explanation is not relevant.

Batch export text from multiple Indesign files, applying em and strong tags

Hi there,
I am struggling for a while now with the following workflow:
batch exporting all text (text only) as plain text, from multiple Indesign files, applying and for all the bold and italics (for instance: Molluptas verion nossum idist doluptatet maiorerum quiaspienit, cum erferiosapis eos expe nonsequas verumquae dolor sim eos doluptatiur autet lab idicili beatum deliquat).
Properly tagging the styles, will be too time consuming, as these documents are as old as 1998, have inconsistent untagged styles; it will mean to manually open up each file, assign tags for all styles (not to mention that might be some local overwrites).
This task is necessary to have all the archive, available on wordpress website.
Any feedback would be much appreciated it.
Thanks.

There may well be a script or you may have pay someone to write it. All I can tell you is that any text not mapped to a style will be a mess in the HTML code.
Can’t comment on Quark files. I have no clue what they’re capable of.
Bob

When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

With OSX10.7.5 and Adobe Reader 11.0.02 when I try to open a PDF downloaded from the web I get 'There was an error opening this document. This file is damaged and could not be repaired. Preview will not open either. Older PDFs OK.

I am running OS X 10.7.5 and Adobe Reader 11.0.02. In the last few days I have been unable to open PDF's downloaded from the web. Reader gives the error message 'There was an error opening this document. The file is damaged and could not be repaired'. Removing Reader and trying to use Preview to open these files give the error 'Preview cannot open this file. It may be damaged or use a file format that Preview doesn't recognise' (or something like that). Downloading the same files with Reader removed from my Mac Preview opens the files OK.
I was recently prompted to update Adobe software but did not note exactly what the update was nor when it was done.
Reader and Preview will both open PDFs I downloaded a week ago. Reader will also open files downloaded on another Mac running OS X 10.0.0 and copied to my Mac. Any ideas?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired."

Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired." My friend made sure that the files in question opened without issue on his computer (a PC). Further, I was able to open one of these "damaged" files on my Android phone, but I cannot open them on the Macbook Air. Any help would be greatly appreciated.

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

When I try to open a pdf file I get an error message stating "There was an error opening the document. The file is damaged and could not be repaired." Other pdf files open fine.

When I try to open a pdf file I get an error message stating "There was an error opening the document. The file is damaged and could not be repaired." Other pdf files open fine.

You need to get a new copy of the PDF.

SSRS PDF Export. There was an error opening this document. This file is damaged and could not be repaired

Hello,
I just experienced this problem, and was able to successfully mitigate. I wanted to share my experience and Solution.
The problem started with the following error after succesfully exporting a PDF Document. "There was an error opening this document. This file is damaged and could not be repaired."
This is only applicable if you can still export and open SSRS Reports to other formats. Go to the Log files of the SQL Instance. In my particular case I used the Default MSSQL instance: C:\ Program Files\Microsoft SQL Server\MSRS10_50.MSSQLSERVER\Reporting
Services\LogFiles
The Folder will begin with MSRS (SRS is for SQL Reporting Services)
Sort the files by date modified and check for the most recent log file: ex. SQLDmpr0000.log The 0000 will be the incremental amount of errors you have experienced in SRS. Check for the following error:
"System.DllNotFoundException: Unable to load DLL 'T2Embed': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))"
Below is a sample from the log.
reportrendering!ReportServer_0-1!1b78!02/07/2012-11:56:03:: e ERROR: Throwing Microsoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException: , Microsoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException:
An error occurred during rendering of the report. ---> Microsoft.ReportingServices.OnDemandReportRendering.ReportRenderingException: An error occurred during rendering of the report. ---> System.DllNotFoundException: Unable to load DLL 'T2Embed': Access
is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
   at Microsoft.ReportingServices.Rendering.ImageRenderer.FontPackage.TTGetEmbeddingType(Win32DCSafeHandle hdc, UInt32& status)
   at Microsoft.ReportingServices.Rendering.ImageRenderer.FontPackage.CheckEmbeddingRights(Win32DCSafeHandle hdc)
   at Microsoft.ReportingServices.Rendering.ImageRenderer.PDFWriter.ProcessFontForFontEmbedding(PDFFont pdfFont, Dictionary`2 embeddedFonts)
   at Microsoft.ReportingServices.Rendering.ImageRenderer.PDFWriter.EndReport()
   at Microsoft.ReportingServices.Rendering.ImageRenderer.PDFRenderer.Render(Report report, NameValueCollection deviceInfo, Hashtable renderProperties, CreateAndRegisterStream
createAndRegisterStream)
   at Microsoft.ReportingServices.Rendering.ImageRenderer.RendererBase.Render(Report report, NameValueCollection reportServerParameters, NameValueCollection deviceInfo,
NameValueCollection clientCapabilities, Hashtable& renderProperties, CreateAndRegisterStream createAndRegisterStream)
   --- End of inner exception stack trace ---
   at Microsoft.ReportingServices.Rendering.ImageRenderer.RendererBase.Render(Report report, NameValueCollection reportServerParameters, NameValueCollection deviceInfo,
NameValueCollection clientCapabilities, Hashtable& renderProperties, CreateAndRegisterStream createAndRegisterStream)
   at Microsoft.ReportingServices.ReportProcessing.ReportProcessing.RenderFromOdpSnapshot(IRenderingExtension newRenderer, String streamName, ProcessingContext
pc, RenderingContext rc)
   --- End of inner exception stack trace ---;
If you notice the error states that T2Embed.dll access is denied. In my case this due to a hotfix installed by Microsoft:
MS11-087: Vulnerability in Windows kernel-mode drivers could allow remote code execution: December 13, 2011
Be advised, in order to fix your problem and render pdf's, a vulnerability shall be created.
To fix this issue and allow the export to PDF work correctly, you must give the system Read/Execute Permissions, and Built-in\Administrators Full Control.
Go to Windows\System32 and find the T2Embed.dll Go to Security and modify the permissions as listed above. Do the same to the T2Embed.dll in the SysWow64 folder.
Restart Reporting Services and you will be able to export to PDF.
Best Wishes!
Mariano
www.lucontech.com

I'm not convinced this is the exact cause of the issue. I will check my log files to see if I find anything like what you described. However, I get this error when a particular user tries to do a "print preview" from a custom button. The
code builds a ReportViewer object, sets the ReportPath, etc.
The reason I'm not convinced is because we have a separate reports page that has the report viewer embedded into it. If the user generates the report that way and exports to PDF, Word, etc...the user can generate the file and be on their way. As
soon as the user clicks our "Print" button on the page without the ReportViewer embedded, the above mentioned error occurs.
UPDATE: Perhaps we have a different problem since my issue is from a custom button. I found the solution
here and confirmed the solution with the customer. It had to do with the code using Response.Flush() instead of Response.End().
One thing I noticed before I implemented the change: When you would close the PDF, it would ask you to save changes to the PDF. After implementing Response.End() instead, that prompt went away. No doubt it has to do with the differences between
how Response.Flush() and Response.End() handle the stream returned.
Anyway, posting in case someone has the same issue.

Opening a client's InDesign file looks pixelated and blurry.

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