Opening a pdf file from an old email attachment
Hi.
I am hoping someone can help with this odd issue. I received some pdf attachments in an email and after 6 months, the emails at work will be archived. This gives the pdf files names like:
accountsheet.pdf.pdf or accountsheet.pdf.efa.
The person sending me the email with these files does not have a problem opening them but I can't open them. I get the error message below and wonder if there is a way I can fix the decoding problem if that is the issue. Any help would be extremely appreciated.
Thanks,
J
Hi Jeff,
I'd like to help!
First step you should save it out of the email to your desktop. Do not try to open it directly.
Make sure you don't have two (periods > accountsheet.pdf.pdf)...
Then try opening it with the new file name (accountsheet.pdf).
Let me know if this helps!
Regards, Stacy
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