Opening a Web Case for Digital Editions

Trying to figure out how to open a web case for a free product like Digital Editions was far more difficult than I thought it would be, and I have seen other people struggling on various threads, so I thought I would post the directions here as a reference for anyone else that was having trouble with this.
1. Login to your Account.
2. Go to View Support Information
3. Choose Issue Type : Using a product or service
4. Choose Additional Products - Digital Editions
5. Fill out the form. You can leave the Support Plan ID blank (says the customer service chat person)
I hope that helps!

I dont see any button or link that says
-View Support Information
If I could see that then I might get somewhere. So far I have been going round in circles on this website for over an hour and losing patience fast. Perhaps this is what adobe wants. I am also on hold to their call centre for 20 minutes now with no message that my call is progressing.
I am having difficulty with cs5.5. I activated it and all was fine now 8 days later it tells me i must go online and activate however when I click continue it does not recognise the fact that I am online. The activation window just stays there. If I close it then the programme is actually open already but Im not sure if its limited in anyway. Im hoping I dont get barred access completely as there is an option that says I have 22 days in which to activate. Please help !!

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When I try to open a downloaded ebook Adobe Digital Editions asks for an unlock code. What is that?

When I try to open a downloaded ebook Adobe Digital Editions asks for an unlock code. What is that?

If the book is PASSHASH enabled then it will prompt for Unlock Code. Please check with your distributor and get the login credentials to unlock.
For more information on PASSHASH refer to, Public Knowledge Base
Hope this solves your problem.

I need to have my authorizations reset for Digital Editions, but cannot contact anyone at Adobe.

I need to have my authorizations reset for Digital Editions, but cannot contact anyone at Adobe. Would like to purchase new devices for my reading, ubt need reset before I can. How do I get in touch with someone at Adobe. Everything on web site just goes in circles.

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,
or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice
Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.
'Ask our experts' will indeed just lead you back to this forum.
Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’
Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, an agent is available’.
They can reset your authorizations, and then you must reauthorize any devices you still need.
(Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)
Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);
in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.
If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations (E_ACT_TOO_MANY_ACTIVATIONS) . Thanks to AJP_Bear for that tip.

Is there any documentation for Digital Editions?

I have several questions.
1) Is there any searchable local documentation for Digital Editions? The only thing I can find is at http://www.adobe.com/products/digitaleditions/help/ and that is of no help because it is not available when there is no Internet connection and it cannot be searched.
2) Is there any way to enable a CUA compliant menu bar in Digital Editions? With no menus and no help I have been completely unable to figure out how to use the program.
Any help would be appreciated. Thanks.

Bentley beat me to it :)
The online help can be gotten at by hitting "F1" or selecting "Adobe Digital Editions Help" from the Library/Reading drop down menus.
Alternatively the web page is at
http://www.adobe.com/products/digitaleditions/help/
Jim Lester
Adobe Systems

How can I authorize my new HP computer for digital editions?

How can I authorize my new HP computer for digital editions/

First download Adobe Digital Editions from: Download | Adobe Digital Editions.
After that follow these steps:
If you aren't prompted to authorize ADE the first time you open it, you can go to Help > Authorize Computer to start the process manually.
If you have an Adobe ID, enter it along with your password.
If you do not have an Adobe ID, click Create an Adobe ID to make one on Adobe's website.
Once you're done, return to the "Computer Authorization" dialog box and enter your Adobe ID and password.
Click Authorize. Your computer is now authorized with your Adobe ID.
IMPORTANT: If you choose to authorize your computer without an ID, you will still be able to view eBooks on your computer. However, you will not be able to transfer or download those titles to other devices.
Source: OverDrive | How to authorize Adobe Digital Editions ...
Hope it helps.

"PDF for Digital Editions" is not PDF; I asked a refund

I bought my first two books from ebooks.com (format : "PDF for Digital Editions"), costing more than $150. At the time of purchase, I knew nothing about ADE but I knew about .pdf files, I knew they could be read on my iPad and I assumed that PDF meant PDF. However, after the purchase, after installing ADE and downloading one of the book, I realized I could only read it on my desktop (what good is that?). Worse, the book file extension is .pdf and even my computer thinks it should be readable by Acrobat Reader but it does not open. I therefore cannot read it on my iPad; these books are useless to me. Bottom line, "PDF FOR DIGITAL EDITIONS" IS NOT PDF. This is not clearly stated by ebooks.com prior to purchasing the book.
I honestly feel this is misrepresentation by both Adobe and ebooks.com of the name "PDF". I asked ebooks.com for a full refund and I also want other ADE users to know about this. Adobe should either make ADE available to all platforms (like the Acrobat Reader) or stop using the name "PDF" and the extension ".pdf" for ADE files.

This is also compounded by the use of the ePub file format from other e-book resellers. I can't help but wonder if this was done intentionally to hurt Apple's iPad since it advertises that the iBook reader supports the ePub standard. The problem is that Adobe's Digital Edition ePub is anything BUT standards based.
For all e-book customers - research the .pdf/epub format your reseller uses to determine if it is indeed an Adobe crippled product before purchasing - especially if your intent is to read it on an iPhone or iPad.

How can I open two screens of Adobe digital editions at the same time?

How can I open two screens of Adobe digital editions at the same time?

I doubt that you can. Doesn't the Sound prefpane require you to select just one output device?

Is it possible to open several copies of Adobe Digital Editions simultaneously?

Is it possible to open several copies of Adobe Digital Editions simultaneously?

Same answer as on your other thread.

I have downloaded overdrive on my windows 8.1 and authorized it for digital editions how to download my library book on overdrive bookshelf to my kobo

I have downloaded overdrive on my windows 8.1 and authorized it for digital editions How do I download the library book on overdrive to my kobo

This is probably the article that you were referring to with the registry fix:
"Help! After installing Windows 8.1, my USB drive disappears or file transfers
stop unexpectedly..."
This article was updated to state that the registry workaround is no longer required, as the Update has a fix in it. However, you still might want to check the power settings and make sure 'suspend' is disabled.
Hope this helps,
David
Windows Outreach Team - IT Pro
The Springboard Series on TechNet

Every time I try to open an ebook on adobe digital editions on my mac it keeps quitting unexpectedly, what's going on?

Every time I try to open an ebook on adobe digital editions on my mac it keeps quitting unexpectedly, what's going on?

ADOBE please help!
Same PROB!!! ON MacBook Pro......When trying to transfer eBook to Nook ADE crashes!!! I have uninstalled and reinstalled ADE . I have returned the books to my Public Library, and then re-borowed same ....Still ADE crashes.
THE ISSUE:
1. Category: Software Issue
2. Description: Adobe DE crashes each time I try to download this book to my Nook : THE HOUSE ON OLIVE STREET BY Robyn Carr.
ADE also crashes when I try to read it in my Browser
3. Format: eBook - EPUB
4. Title(s): THE HOUSE ON OLIVE STREET
5. Error Message: Message: Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
YOUR SETUP:
1. Operating System: Mac OS 10.9 (Mavericks)
2. Internet Browser: Firefox
3. Installed Software: Adobe Digital Editions
4. Portable Device: NOOK Tablet/Color/HD
OVERDRIVE Help could not replicate...This has continued with other eBooks since

InDesign CS4 crashes during "Export Book for Digital Editions"

InDesign CS4 crashes each time I select "Export Book for Digital Editions." I tried deleting my preferences and then creating books that contain only two very simple INDD documents, but I still get this error:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe
R6025
- pure virtual function call
I can export books as EPUB files without problems on my personal laptop, which has InDesign CS5. But we're using CS4 at the office. Any ideas?
I'm running InDesign CS4 version 6.0.6 on Windows XP Professional, Version 2002, Service Pack 3, HP Compaq desktop, Intel Core 2 Duo CPU.

google r6025 runtime error and you'll see a lot of advice for tracking down and correcting the problem.

My ebooks open in itunes not Adobe digital editions.How do i stop this occuring?

After updating adobe digital editions my ebooks now open in itunes not adobe digital editions. I can change the program that it opens with.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem <br />
It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.
Then use the '''Browse ....''' button below the '''''Post a Reply''''' text box to upload the screenshot.

I can't authorize my computer for digital editions. Whenever I try I get an authorization error

Whenever I try to authorize the computer for digital editions I get an authorization error

Adobe Digital Editions get the same message as glad on my computer as well. I have tried to reload digital editions. I went to original website and tried to redownload the books and the same thing keeps occurring. But when I check to see if the computer is authorized, it says it is. HELP!!!

Strange interaction with XHTML For Digital Editions

Hi all,
I have written a scripted plugin with menuItems for Indesign CS4.
This scripted plugin is interacting in a strange way with XHTML
For Digital Editions. In my plugin there is a menu item that exports
Indesign content to XML. When using this function an error is
generated sometimes:
error number 30476.
The requested action cannot be processed because the object is no more existing.
C:\Program Files\Adobe\Adobe Indesign CS4\Scripts\XHTML For Digital Editions\6
Line:381
There is a startup script to load my plugin and it uses a targetengine.
How can it be that my plugin is interacting with "XHTML For Digital Editions"?
Suggestions to solve this problem are very welcome.
Kind regards,
Michel

Michel,
to reduce confusion let's call a script a script rather than plugin, even if it is delivered as jsxbin.
Isolation into a target engine is good, but the target engine is not at all indicated by the error message, so do not assume this is an issue.
The error is about a strange file "6" containing at least those 381 lines, which during initial execution (when its functions were defined / installed) was located within that XHTML for Digital Editions subdirectory. If there is no such file, it could already be removed when the error pops up, who knows. That is, unless InDesign lies about the source file, but I have never heard of that.
It would now be good to know who created that presumed temporary file containing 381 lines of executable code, e.g. by accidentally using a wrong path. One possibility is the implicit reference to the "Folder.current" variable by a relative path - do you use relative paths anywhere? Folder.current is explained in JavaScript Tools Guide available from ESTK Help.
It would also be good to know whether your script uses try-catch brackets in all its entries (menu callbacks or other handlers), or why not. If this is new to you, this way you can intercept any system error message like the quoted one which is a very generic one, and add your own comments such as "while performing this/that task" or other context information. You could then also recover gracefully from any errors such as a stale references to a deleted object. For the beginning though, you can at least find out whether the problem is at all within your code.
It is also generally good practice to have an option ready in source code that produces an exhaustive log file for any general steps but also caught error messages. It is not like walking around with a debugger, but you can find out the call chain and general area of code involved when the dreaded dialog pops up again.
Finally if it is the same problem as mentioned by Ralf, you should better get in direct contact with him - this forum has a personal mail feature and probably both of you have a phone ;-) .
Dirk

Is there a dictionary for Digital Editions

I just downloaded a book and I'm trying Adobe to read it.
Is there an English dictionary for Digital Editions with which I can look for a word meaning with a click or something similar?
Arturo

Not built-in.
There are utilities to help: for example see http://www.thefreedictionary.com/download.htm and http://files.db3nf.com/DA-Setup.exe
that will make that facility available on almost any application.
I haven't tried them.
They probably won't work for DRM books, because they probably rely on copy and paste.
You'd need one that did OCR on the screen and then linked to a dictionary: not that hard to do but I don't know of one.
If you are a bit technical you could set up http://sourceforge.net/projects/capture2text/files/Capture2Text/ to do it.

Opening a Web Case for Digital Editions

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