Opening an Outline File

I have Essbase 9.3.1. I was given an outline file created by a colleague created in 9.3.1. When I try to open that outline in my EAS Console - launched via Web Browser and Desktop Client, it just sits and shows hour glass and nothing happens.
Could someone please tell me what log files I could be looking at to see where the problem may exist?
Thanks
Wayne

Glenn,
The OS is the same. I tried to open the Outline file from the File System on numerous Essbase setups (different VMs) and I get the same.
I just sits and does not change from the Open Dialog Box.
I can open other Existing Outlines and others that have been sent to me and they open fine. I am beginning to think that the file got is corrupted. I will try an new copy.
Thanks for taking the time to assist.
Wayne

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When I TRY TO OPEN THE OUTLINE I HAVE THIS ERROR:1,030,201

I HAVE AN ASO APPLICATION BUT WHEN I TRY TO OPEN THE OUTLINE I HAVE THIS ERROR ,I HAVE ESSBASE 9.3.1,WHAT CAN I DO???

thanks for your help,WHEN I TRY TO VIEW THE OUTLINE I DON´T HAVE PROBLEMS ,but when I try to edit the outline I have this erroR:
OUTLINE MESSAGE
"THERE IS A PROBLEM TRANSFERRING THE OUTLINE ,ERROR #1,030,201"
I check the size of otl file ,IT IS 48MB.
Edited by: user8898948 on 2/07/2010 01:13 PM

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Generally when creating a Word file from either a Mac or Win7 pc and opening it on two different machines (either one first) it always prompts that the file is open and will be opened as read only. However opening a CSS file does not prompt that it is alr

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