Opening Captivate 5.5

We are experiencing trouble opening Captivate. We have it installed on multiple computers and it will not open. We do have captivate installed on one computer that seems to be working. We have tried uninstalling and re-installing, hoping that would resolve the issue but it has not. Has this happened to anyone? If so, what was the resolution?
Thanks!
John

If it gets stuck on Splash Screen on Windows machine, then it might be because of some third party fonts. I have seen this problem occuring due to fonts in many cases.
To verify this do the following on Windows machine--
1) Close Captivate
2) Go to C:/Windows/Fonts
3) Copy and paste entire Font folder to a separate location, to make a back up copy.
4) Now, go to this folder under, Windows again, and delete all removable fonts.
by 'removable' I mean, there are certain fonts which can not delete as they are being used by your OS, you would not have the permission and while deleting it would prompt you with Font name, skip those fonts and Remove rest. You would be left with a few fonts in the directory. Now, try Launching Captivate after these steps, if it still does not Launch, verify if you still have a few removable fonts left under Windwos/Fonts, remove them and relaunch again.
Let me know if this works?
Thanks,
Anjaneai

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Hi there forum,
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I'm a little stressed as I have some deliverables by Monday and I know it's the weekend!!
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Cheers
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Hi CarynED,
Due to the urgency of my problem at the time, I actually had my laptop reformatted to get Captivate 5.5 to work for me.
But during the stress, no amount of uninstalling and reinstalling of Cap5 or 5.5 helped unfortunately.
To the credit of the previous two replies before yours (parthvyas and puspendra yadav) Thank you for responding with ideas for solutions and support. I unfortunately didn't get the chance to try either of these two options before I went for a hard reformat.
Since then Captivate 5.5 of course works on a refreshed laptop and instal, and I have now even updated to Captivate 6.
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OK here is what we have and still we have no luck.
My colleague had a laptop with Captivate v5.5 and Win XP. Everything was working just fine.
She just had Win 7 installed and is unable to open the project.
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I sent her one of my v5.5 files, still she cannot open it.
Not being a technical person you must excuse what may seem a dumb statement but could it be that newly installed Win7 is drawing more resources (or other techinal bits) from her laptop than Wix XP did, and as a result Captivate v5.5 can no longer run correctly?
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I can't open my Captivate 4 files with Captivate 5. When I try to, it acts like it's working, then freezes on "Opening Project(s) - Upgrading Resources" (see below). Eventually, it times out and closes all together.
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I was never given a case number when I spoke with Tech Support.
I appreciate the offer to help, but this problem was three months ago, on July 28th (sometime around 4pm Mountain Time that I called Tech Support). I was unable to find a solution, and had to spend weeks recreating my projects. At this point I do not need additional support or solutions, although it would have been nice to have back in July. I just wanted to pass my feelings along and share my frustration. I love Adobe's products, but I feel like a sucker that I paid so much money only to increase my workload by that much. Then, it took 3 months of complaining on this forum to get any attention from Adobe. I do really appreciate the offer to help, but by now it is just way too late.
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Obviously this is not an isolated incident, as you can find thousands of customer complaints about Adobe Tech Support online. I have personally known dozens of coworkers and friends that have had similer experiences to mine when calling Adobe. I can only hope that someone at Adobe can pull their head out of the sand, recognize the problem with your support team, and do something to correct it.
Again, thank you for the offer to help. I hope I have expressed my opinions and feedback in a way that can help. All I can ask is that you do something to improve your support group, so that if I ever have a problem again that requires Technical Support from Adobe, I don't have to deal with the same ordeal again.

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Any ideas? Thanks

Danny,
There is no direct upgrade route from Cp3 to Cp5. You have to first upgrade the Cp3 file to Cp4 and then go to Cp5. Two steps.
Your trial version Cp4 would have had no problem opening Cp3 files and saving them as Cp4. But a Cp5 trial will only open either Cp4 (to upgrade) or Cp5 files.
ActionScript is the Flash programming language. Cp3 and Cp4 would accept files with ActionScript 2 code. Cp4 would accept both AS2 and AS3. But Cp5 will only accept AS3. It doesn't support AS2 at all.
So if your Cp3 projects contained any Flash animations that were published to AS2 SWF format, you would find that they would not work as expected if you upgraded your projects all the way to Cp5. You would need to have the source FLA files for those components and either recode them into AS3 or republish as AS3 for Flash player 9 and 10 before reinserting into your project.
If you're only talking about a few files requiring conversion to Cp5, I'm happy to do them for you. I have Cp3, Cp4, and Cp5. Just contact me via the contact form on my website: www.infosemantics.com.au so that we can take this offline via normal email channels. If your files are smaller than 5 meg each (zipped) you'll be able to email them to me. If they're too large for email, you'll need to post them up to a web server for me to download, or else use a file upload service such as http://www.sendthisfile.com/
Regards,
Rod

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