Opening creative cloud

- just downloaded the desktop app, when i try to open photoshop it brings me to a free trial page. Then I click 'licence this product'. I sign in with my adobe id , and it says ' thank you, continue to you use this product' , then when I click to open photoshop again, it brings me to the trial page?! any ideas what to do? thanks!

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

I downloaded indesign trial version. When I open creative cloud, it says it sent a verification email to an address that isn't mine! How do solve this?

Hi,
Si I went to download indesign trial version, the first step being downloading creative cloud. Once I tried to open creative cloud, this message appeared, and the email address mentioned is absolutely not mine!!! Can anyone help?

Hi Manou,
Please try the following steps:
Windows:
Please go to C:\Users\(your own user)\AppData\Local\Adobe\OOBE and rename opm.db file.
MAC:
/Users/[user name]/Library/Application Support/Adobe/OOBE and rename opm.db
Once you do that then it should ask you to sign in using a different e-mail address.
-Ankit

Do i have to enter my adobe id and password every single time I open Creative Cloud?

do i have to enter my adobe id and password every single time I open Creative Cloud?
I have a very long email and after 4 days of using I am already irritated to hell!
Please add an option to auto login or something please!!!!!!

If it did, I wouldn't be asking the question...... But I have since discovered what I think is at the heart of the problem:
I have my default browser as Chrome. I noticed I did not have a reply button on your post when using Chrome, I swithched to IE and their was a reply button. Hence how I am now managing to reply!
So it twigged that maybe that also had something to do with the sign of the Creative Cloud App from my notification area icon, seems werid to me but - Sure enough, now it does keep me logged in between sessions.
So are you going to fix so I do not have to set IE as my default browser?

Every time I open creative cloud it does not load. Is there anything I can do to fix it.

Every time I open creative cloud it does not load. Is there anything I can do to fix it.

Hi Tahmid,
Please refer to the threads below where this issue has been addressed:
New Creative Cloud App unusable: it's blank!
creative cloud is blank window why?
Re: Creative Cloud app opening blank
Regards,
Sheena

When I went to open creative cloud, it said it needed an update, but after I updated it now can not get it to open up

When I went to open creative cloud, it said it needed an update, but after I updated it now can not get it to open up

what do you see when you try to open it?

I am unable to open Creative Cloud after downloading

I've downloaded, uninstalled, re-downloaded, uninstalled using the Adobe Cleanup Tool, reinstalled, and restarted ... but still am unable to open Creative Cloud. The icon shows up for a few seconds in the toolbar... then disappears.

Hi laughtercrystal,
Are you using Windows or MAc.
Regards,
Romit Sinha

Help! problems trying to open creative cloud installer

So every time I try to open creative cloud installer (on my mac) it comes up with a notice saying "administrator priveleges are required to continue with the installation" but I am the administrator so I don't understand what it means! Can anyone help me please??

on a PC you can right click the desktop icon
and choose Run as Administrator
It tends to be an esential step wit Windows 8
Does the Mac have something like that?
[EDIT] I'll add to that that it often saves time and frustration if you restart your computer before trying again after a failed installation or update.

When i try to download a program, it open Creative Cloud, and it show me a wrong email adress. That's not one of mine. How can i change this email adress?

When i try to download a program, it open Creative Cloud, and it show me a wrong email adress. That's not one of mine. How can i change this email adress?

Hi,
Delete opm.db from the location given below(Please close the CC Desktop App before these steps).
For Mac:
~/Library/Application Support/Adobe/OOBE/opm.db. Launch CCD and try to sign in.
Enable hidden user Library: Access hidden user library files | Mac OS 10.7 and later.
For Windows:
[System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Thanks,
Saurabh Rai

Opening Creative Cloud on desktop

When I open Creative cloud on my desktop it comes up with an empty window, tried to uninstall but it won't let me...

Hi Brown Contruction,
Please try deleting OOBE folder from this location and try launching CC Desktop app again.
Win:
C:\Users\(Your Username)\AppData\Local\Adobe
Mac:
~/library/Application Support/Adobe
Please let us know if it helps.
Regards,
Abhijit

Have CC programs installed already, but when I open Creative Cloud app Manager it only shows CS6?

Have CC programs installed already, but when I open Creative Cloud app Manager it only shows CS6?

OK thanks - I tried that, would not let me remove the OPM.db file as in solution 2, i uninstalled CS6 versions, i uninstalled Creative Cloud desktop app and then downloaded latest and installed - however, with continual workload, I am not about to remove all Adobe software as suggested in Solution 4! Even in the Creative Cloud app where it shows install new apps, there are only CS6 versions showing?
I have just uninstalled creative cloud app manager again - go to download latest version and the message is - we are currently experiencing problems, please try again later.

Everytime i try to open creative cloud installer i get a error code 22 i have tried turning off my firewall and no success. what is the best way forward?

everytime i try to open creative cloud installer i get a error code 22 i have tried turning off my firewall and no success. what is the best way forward?

is that the case-sensitive drive error? Error "Case-sensitive drives not supported" or similar install error | Mac OS

Cannot Open Creative Cloud desktop

Hi
I installed the newest version of Adobe Creative Cloud on my Mac with Yosemite. I double clicked on the app and an icon of CC showed up in the status bar for a second before it disappeared by itself.
Here is the log
04/24/15 15:03:01:389 | [INFO] | 79772 | ACCC | C3App | ApplicationContext | | C3App | 334922 | ************************* START Adobe Creative Cloud. Version: 2.0.0.74 *************************
04/24/15 15:03:01:393 | [INFO] | 79772 | ACCC | Core | AsyncMessageProcessor | | Core | 334922 | AsyncMessageProcessorMac initialized...
04/24/15 15:03:01:393 | [INFO] | 79772 | ACCC | Core | AsyncMessageProcessor | | Core | 334922 | AsyncMessageProcessorMac Message Queue initialized...
04/24/15 15:03:01:401 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Loading PIM library from path: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
04/24/15 15:03:01:403 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Querying applet database
04/24/15 15:03:01:412 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Registering Applets...
04/24/15 15:03:01:419 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Registering Applets...
04/24/15 15:03:01:422 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Identifying applet relationships...
04/24/15 15:03:01:427 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Identifying applet relationships...
04/24/15 15:03:01:431 | [INFO] | 79772 | ACCC | Core | Applet | | Core | 334922 | Loading Applet - CmdCntr_CoreExt for InstanceID - CoreInstance
************************* START Adobe Creative Cloud. Version: 2.0.0.74 *************************
04/24/15 15:17:45:681 | [INFO] | 53375 | ACCC | Core | AsyncMessageProcessor | | Core | 350364 | AsyncMessageProcessorMac initialized...
04/24/15 15:17:45:681 | [INFO] | 53375 | ACCC | Core | AsyncMessageProcessor | | Core | 350364 | AsyncMessageProcessorMac Message Queue initialized...
04/24/15 15:17:45:689 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Loading PIM library from path: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
04/24/15 15:17:45:691 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Querying applet database
04/24/15 15:17:45:698 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Registering Applets...
04/24/15 15:17:45:705 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Registering Applets...
04/24/15 15:17:45:708 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Identifying applet relationships...
04/24/15 15:17:45:713 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Identifying applet relationships...
04/24/15 15:17:45:717 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - CmdCntr_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:813 | [INFO] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350386 | Received RefreshEndPoints callback:
04/24/15 15:17:45:860 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - C3Prefs_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:863 | [INFO] | 53375 | ACCC | C3PrefsCoreExt | | | C3PrefsCoreExt | 350364 | Initialize called: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<CommandLineArguments ApplicationID="ACCC" IsServiceInstance="0">
    <appletID>C3Prefs_CoreExt</appletID>
    <appletVersion>1.0</appletVersion>
    <appletInstanceID>CoreInstance</appletInstanceID>
    <appletDIR>/Library/Application Support/Adobe/Adobe Desktop Common/CoreExt</appletDIR>
</CommandLineArguments>
04/24/15 15:17:45:863 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - LocManager_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:865 | [INFO] | 53375 | ACCC | LocalizationManager | | | LocalizationManager | 350364 | LocalizationManager Initialized
04/24/15 15:17:45:866 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - Analytics_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:867 | [INFO] | 53375 | ACCC | ACE | ACE | | ACE | 350364 | ACE Initialized
04/24/15 15:17:45:868 | [INFO] | 53375 | ACCC | C3PrefsCoreExt | C3PrefsMessageProcessor | | C3PrefsCoreExt | 350364 | Inside GetLocalConfigXmlPath
04/24/15 15:17:45:879 | [WARN] | 53375 | ACCC | C3PrefsCoreExt | | | C3PrefsCoreExt | 350364 | Could not initialize C3Config sig file as XML data
04/24/15 15:17:45:879 | [INFO] | 53375 | ACCC | ACE | | | ACE | 350364 | ETS environment is: 7
04/24/15 15:17:45:880 | [INFO] | 53375 | ACCC | ACE | | | ACE | 350364 | OS Bitness is: 64
04/24/15 15:17:45:937 | [INFO] | 53375 | ACCC | C3App | LocalizationManager | | C3App | 350364 | Dictionary Path: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/Resources/Dictionary/en_US/stringTable.zdct
04/24/15 15:17:45:937 | [INFO] | 53375 | ACCC | C3App | LocalizationManager | | C3App | 350364 | Dictionary reading successful.
04/24/15 15:17:45:949 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - HEX_UIX for InstanceID - UIXInstance
04/24/15 15:17:45:961 | [INFO] | 53375 | ACCC | HEX | | | HEX | 350364 | Initialize called: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<CommandLineArguments ApplicationID="" IsServiceInstance="">
    <appletID>HEX_UIX</appletID>
    <appletVersion>1.0</appletVersion>
    <appletInstanceID>UIXInstance</appletInstanceID>
    <appletDIR>/Library/Application Support/Adobe/Adobe Desktop Common/HEX</appletDIR>
</CommandLineArguments>
04/24/15 15:17:45:970 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - C3Container_UINative for InstanceID - 45B7FE4B-E78C-4273-8CA2-B3BA3D5464D0
04/24/15 15:17:46:064 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | CreateView
04/24/15 15:17:46:095 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | Load UICore & UIMain
04/24/15 15:17:46:095 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:096 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:098 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 1
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:100 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 1
04/24/15 15:17:46:101 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:102 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:102 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | propertyBindings Node not present in XML
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:104 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 0
04/24/15 15:17:46:105 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:105 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:108 | [INFO] | 53375 | ACCC | LocalizationManager | | | LocalizationManager | 350364 | Inside GetLocaleForApplet
04/24/15 15:17:46:113 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | View Created
04/24/15 15:17:46:119 | [INFO] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350386 | Received RefreshEndPoints callback:
04/24/15 15:17:46:131 | [WARN] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350379 | Could not get ADCS endpoint, ignoring message !
It just stops here and nothing more

As you had logged in to Root account , follow below steps and check.
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Adobe Application Manager.
http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg
Once the installation is completed , the install box will disappear, '
Then open Applications folder and locate Adobe Application Manager icon and double click on it.
It will start update process and gets update to Creative Cloud desktop app.

Cant open Creative Cloud Error .600

I have downloaded Creative Cloud on my Mac but I can't open it. On one occasion, it gave me the error code .600. What do I do?

FOR MAC USERS
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Unable to reach Adobe servers when opening Creative Cloud

I have never used Creative Cloud and several app for a long time and never had this problem before. How can this be fixed?
Thanks
Doug

Thanks Jeff. I'm the only one using CC so it wouldn't make sense for us to create a whole deployment package. But, you did make me think that we changed something on our end that might be blocking me from getting to CC. I wish I could remember what setting I changed with the Adobe Tech that opened it up.
WOOHOO! I figured it out and I remember now the setting that the Adobe Tech and I found that was blocking it. We had a proxy server set up for web traffic filtering but it's no longer there. I unchecked it and, walla, I'm good.
thanks for jarring my memory, Jeff
~JDShort

I can't open Creative Cloud in Windows 7. I get nothing -- not even the blank window.

It's worked fine until yesteday. Initially it only opened the white window and I followed many suggestions on this forum, renamed OOEB, used CC Cleaner, reinstalled, deleted opm.db. Now it is worse — it will not even open the blank window. I get the spinning circle for a few seconds and then it stops. If I watch the task manager I can see it try to load and then it doesn't. Help please.

Hey Paul,
I have just been chatting with Adobe and I have resolved the situation on my computer.
Open up Run and enter %localappdata%/adobe/ and hit ok. Delete OOBE and AAMupdater folders.
Go to C:\Program Files (x86)\Common Files\Adobe and delete OOBE and Adobeapplicationmanager folders. If another program is not allowing you to delete open up task manager and end these processes AAM updater, AAM notifier, Adobe crash demon, CEF helper, IPC broker, Coresync then try deleting.
Now go to the location: C:\Program Files (x86)\Adobe and delete the Adobe Creative Cloud folder. If you cannot delete, try renaming the folder to Adobe Creative Cloud2.
Now download the Application Manager from here Adobe - Adobe Application Manager
Install it and let it do its updates. Once it is done the Creative Cloud program window should open.
Hopefully it works for you.

Is there an add on to Creative Suite 6 that will let it open Creative Cloud versions of indesign?

I would like to know if there is an add on that will let you open a newer version indesign document in my CS6 version?
Instead of asking the customer to save a copy in interchange format?
I was thinking of upgrading, until I found that you have to pay forever for this software.
I would rather pay one time and use the software like the CS6 version.

Compatibility will depend on application. InDesign for instance needs to be saved back via IDML. But it will be the responsibility of the Creative Cloud user to take care of this for the most part.
For InDesign, Markzware has a new tool: http://markzware.com/products/markztools/
I suggest posting in the various application forums to find out details on compatibility.
Keep in mind that Creative Cloud will become more and more incompatible with CS6 and earlier versions as time goes on and features are added to the software.

Opening creative cloud

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