Opening CS2 files in InDesign CS3 - crashing

Hi,
I'm just wondering if anyone knows why InDesign CS2 files might crash InDesign CS3 when you try to open them (on Mac OS10.4.11)? The files still crash CS3 even when all the elements have been deleted from the file - all the text, pics, swatches, para and char styles, layers. If the file is saved as and then try to open it in CS3 it still crashes InDesign.
Very much hoping someone might be able to shed some light....
Thanks very much,
Susannah

Might InDesign CS2 have been using a third-party plug-in?
Alistair

Similar Messages

  • InDesign CS3 crashes without error when opening any 2nd InDesign file

    Issue: InDesign CS3 crashes without error and remains resident in memory if we have an InDesign file open and attempt to open a second InDesign file.
    OS: Win XP SP2
    InDesign Version: 5.0.2
    Hardware: Dell Precision WorkStation T3400, 4 gigabytes of memory, Intel Core2 Quad processor Q6600
    Details: No messages in the event viewer about the problem. We renamed the InDesign Defaults and the InDesign Saved Data file. We removed Creative Suite, restarted and then reinstalled Creative Suite (I could not remove and reinstall InDesign individually). We have created a new Windows profile for this user. I have one computer having the trouble. Other InDesign installations are working fine. This computer has 559 files in C:\windows\fonts. Other people that are not having the problem have a larger number of fonts installed.
    The issue is not file specific. We are not running out of memory as I checked the task manager after the first InDesign document is open.
    Why is opening a second document different than opening the first document?

    Hello Peter and Josh,
    I'd just like to assert that I am having the exact same problem as Josh. I've spent the time to go through the steps listed above and have found the same results.
    The issue as we see it multiple times daily is as follows:
    (1) User opens File1 (everything works fine)
    (2) User goes to open File2 (via explorer or via file->open) or print File1
    (3) The User Interface for ID disappears (InDesign.exe still appears in Task Manager and is NOT listed as "Not Responding", ID does not appear in the Task Bar)
    (4) The only way to continue work is to End Task/End Process InDesign.exe and relaunch.
    No error messages appear, no error logs are created(that I can find). Non-related concerns caused us to upgrade this users PC. With a completely new install we are still having the problems. The systems are listed as follows:
    OS: Win XP SP2 (fully updated minus SP3)
    InDesign Version: 5.0.2
    Newest Hardware: Custom Built Computer, 4GB RAM installed (3.24 recognized by windows), Intel Core2 Quad processor Q6600 @ 2.4Ghz
    OS: Win XP SP2 (fully updated minus SP3)
    InDesign Version: 5.0.2
    Older Hardware: Custom Built Computer, Intel D945GTP Motherboard, 2GB RAM installed, Intel Pentium D processor @ 2.8Ghz
    Troubleshooting:
    (1) Alt+Space and M then using arrow keys moves every other window the user had opened other than In-Design. The user has two monitors. (a) 1280x1024 and (b) 1200x1600 (yes she uses the monitor rotated 90 degrees
    (2) Log files - Non exist in the C:\Program Files\Adobe\Adobe InDesign CS3 folder. I've also done a search across the entire hard drive for any "*.log" files, none of which were adobe related.
    (3) Default Printer - Changing the default printer to Adobe PDF is not really an option. I was able to convince the user to temporarily switch to a different networked printer and await the results (most likely today or tomorrow it should recreate)
    (4) /3GB switch - Getting that last 700 something MB of memory isn't an issue. I've run MemTest.exe on all the available system memory overnight in a "burn in" test. The system ran fine the sticks were nice and warm when I got in from all the hard work :)
    (5) Order of Opening - The problem repeates regardless of order. The trick seems to be opening File2 or printing File1 (I had the user only work on one file at a time (required her to close any open files before opening the next, that wasn't fun for my user but the system didn't crash on opening in this scenario, just on printing. Obviously not a permanent work around)
    Any help here would be much appreciated as this has been plaguing us for months now.

  • Opening Pagemaker 5 files in InDesign CS3

    Can anybody help me with opening old Pagemaker 5 files in InDesign CS3 or creating PDF from this files?

    Download the PM 7 demo and use that to save as PMD. Open that in InDesign.
    Bob

  • InDesign CS3 crashing in Mac 10.6.8

    As suggested by John Hawkinson in the InDesign CS3 crashes when printing in OSX Lion thread I've started a new discussion for this.
    I'm running Snow Leopard - 10.6.8. I would like to upgrade to Lion but until I can confirm CS3 is all working I'd rather not. I bought CS3 initally when I was in a much better financial situation and currently I just can't afford the upgrade to CS5. So I need to make this work the best I can for the time being but since the last OS update I'm getting lots of problems.
    The first problem is placing an image. I go to file, click place and as I'm navigating to an image and the application just closes. I get a "Problem Report for InDesign" dialog and the message "Indesign quit unexpectedly"
    http://pastebin.com/sGnLp21B
    The second problem is exporting to pdf. I click export, choose PDF and regardless of whatever settings I choose when I click export I get this crash report:
    http://pastebin.com/vwBDfBaF
    The file I'm working on was created prior to upgrading to 10.6.8 and allowed me to place images and export just fine. I wondered it if was a corrupted file but I have since started new ones with exactly the same results.
    When I initally googled this problem I found someone with a similar kind of error and they suggested creating a new account worked for them and they were able to run CS3 as before. I tried that and it did indeed work. So I can run a copy of CS3 (not updated, installed as it was straight out of the box) fine on a second account but this one seems to crash on even the most minor of jobs.
    I initally had some problems installing CS3 on my macbook pro (prior to this machine I'd had a mac pro running tiger without issue). I found the Adobe Updater would cause Illustrator to crash when opening after the updates had all been applied. I fixed this problem by doing a fresh install and updating each application manually by downloading the updates from the support site. Until now I had not had anymore issues.
    If more information is needed please just let me know, I've not posted here before so it's quite possible I missed something.

    Hi.
    The first thing to notice is that you're not running the current version of CS3:
    Version:         5.0.0.458 (5000)
    The latest update to CS3 is 5.0.4, which I believe has fixes for a bunch of similar problems: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4029
    . You should definitely install the update before we look too-too closely at the crashes.
    Are you using Version Cue? The first crash report appears to be related to it.
    The second one...I forgot how CS3 sometimes doesn't include symbol information in the crash report. It's a bit of a pain to figure it out, so I'll defer until we see if the update doesn't solve your problem. Though the Apple version of the crash report may have more information, if you get that or have access to it (it should be visible in Console.app in ~/Library/Logs/CrashReporter.
    So I can run a copy of CS3 (not updated, installed as it was straight out of the box) fine on a second account but this one seems to crash on even the most minor of jobs.
    I initally had some problems installing CS3 on my macbook pro (prior to this machine I'd had a mac pro running tiger without issue). I found the Adobe Updater would cause Illustrator to crash when opening after the updates had all been applied. I fixed this problem by doing a fresh install and updating each application manually by downloading the updates from the support site. Until now I had not had anymore issues.
    I'm not quite sure I follow -- it sounds like you're aware there are updates, but you mention updating as it if is per-account. But it's not. When you update InDesign (or anything Adobe) on one account, the updates get applied across-the-board to the whole system.
    What is different between user accounts is InDesign preferences, so if they have gotten corrupt, you can have problems. (There are other differences, too, of course...).
    You should update InDesign to 5.0.4 and then trash your InDesign preferences (see the link in the Troubleshooting 101 box on the main forum page), and see if that helps.

  • New problem opening Pagemaker files with InDesign

    I have quite a lot of archive files made in Pagemaker 6 and 7 and now use InDesign CS2. Until recently I could open pagemaker files from InDesign then save them as InDesign files and away I went.
    But now I am just getting an error message saying the document is damaged and cannot be recovered. First off I thought it really was a damaged document but then realised all my old .pmds were saying the same.
    Is there a known issue maybe with a recent upgrade of InDesign or something?
    I would really love to be able to access my old pmds!!
    Thanks in anticipation.

    Yes Joel you're right - XP and recently installed SP3.
    Just pondering the best way forward.
    I'm responsible for the IT for a small charity with 8 staff members.
    I have Master Suite CS3 and use a variety of the programmes but the other staff members are only using InDesign and MS Office.
    We're not a high end design set up but producing all the sort of leaflets, posters bits and pieces that we need day to day. 
    Decided to upgrade to Office 2010 and to do that I had to install SP3.
    Stuck with ID2 for everyone else (and went to great lengths to buy some extra licenses to do so) because opening an ID2 file with ID3 creates a new file which is a big nuisance and it's expensive to upgrade across the board (even with charities having access to educational licensing concessions).
    Fact of life is we do tend to have quite long-lived files and I will go on wanting to open pagemaker ones for some time to come.
    I probably only want to convert a pmd once a month I guess - it's just suddenly a huge nuisance not to be able to do those few ...
    I can't roll back to SP2 because of Office 2010.
    I could re-set one workstation wtih XP2, Office XP and InDesign CS2 purely to be able to convert pmds. Again, nuisance and ties up a licence on a little-used machine.
    I could bite the bullet and move everyone over to InDesign CS3 - will I definitely be able to open pmds from there?
    Ah, just thought - I have an ID3 licence but not loaded on my computer. If I load that and use it just for opening pmds then export them for backwards compatibility with ID2 like this http://livedocs.adobe.com/en_US/InDesign/5.0/help.html?content=WSa285fff53dea4f86173837510 01ea8cb3f-6d4d.html will I then be a happy bunny?
    Would be glad of expert comment before I start faffing about!
    Thanks

  • Presets and defaults get deleted when InDesign CS3 crashes

    Every few days InDesign CS3 crashes. I don't know why, but that's not even the issue here. The problem is that when it does, all of my presets and default settings get erased.
    Is there anything I can do to keep this from happening?
    If I save my default settings (by which I mean measurements, color palette, default fonts, stuff like that) as a workspace, will that allow me to import it all again when it does happen? Or will my workspaces get deleted too?
    This is getting really really really frustrating and I'd appreciate any advice on the matter!
    Shari+

    Read through the prior threads Peter posted. I see no solution offered. I
    too have had this problem on two separate workstations from the day ID CS3
    was installed. Intermitant, but it can be made to happen quite easily. I
    have never had a problem with printing, just opening multiple files through
    explorer.
    I spend hours on the phone with Adobe tech support and they also could not
    resolve the issue. Tried everything under the sun, including activating only
    the bare minimum fonts required by the systems, creating new XP user
    accounts, reinstalling the suite, deleting prefs, washing some files through
    INX, defrag, turning off all processes other than ID... nada... still
    problems. They gave up. So did I. Just living with it waiting for the next
    update.
    If someone has a fix for this, I'm all ears.
    Larry

  • InCopy CS2 Copyfitting with InDesign CS3, Version Cue CS3

    Hello. We are using InCopy CS2 together with InDesign CS3 as part of an Version Cue CS3 workflow.  Certain stories do not copyfit exactly in InCopy CS2. They copyfit properly in InDesign CS3, but when the assignment with these stories is opened in InCopy CS2, the copyfit is close, but not perfect. We never had this problem when we were using InDesign CS2.
    Has anyone seen this problem; can anyone suggest a workaround?  (Incidentally, The copyfit looks just fine when we open the file in InCopy CS3;  but we are NOT using InCopy CS3, because it causes synchronization problems - it reports that files are open, when they are not. ) 
    Thanks for your help - Chris

    The text engines have changed from CS2 to CS3 and again with CS4.
    There's no way to get an accurate copy fit using a different version of InCopy than InDesign.
    Bob

  • Cannot open .p65 files in InDesign

    When I try to open .p65 files I ge the error "Cannot open file "...". Adobe Indesign may not support the fle format, a plugun that supports the file format may be missing, or the file may be open in another application." I had no problem opening .p65 files on my other desktop. It simply opened, and converted them automatically. Please help. Thanks.

    I tested two p.65 files (one created on a Mac, another on a Windows machine) and one .pmd file (created on Windows PageMaker 7):
    all three opened without problems in InDesign CS3
    none opened in InDesign CC (same error message you mentioned)
    Unfortunately, I had recently uninstalled the ID CS6 version from my system; otherwise, I could've tested which behavior occurred in the previous version.

  • Photoshop & InDesign CS3 Crashing when Saving to Network

    Hi,
    Photoshop & InDesign CS3 crashes whenever I try to save a file over the network to a shared computer we are using as a server.
    SPECIFICS
    I'm running Leopard 10.5.2
    - I have tried reinstalling the entire Creative Suite
    - I did not reinstall Version Cue
    - Tried deleting the com.adobe.mediabrowser.p.ist and Photoshop.plist preferences.
    ALSO:
    - If I create a new file on my computer and then immediately save it, it usually does not crash on the first save. But after I do a few things to the file and then try to save again, it hangs up.
    -I am unable to force quit Photoshop; I have to do a hard reboot.
    Adobe tech support believes it is a network problem. If so, what needs to be done to fix the network?
    Thanks in advance for your help.

    I've heard rumors of the "don't work from the server" thing from our IT department a few times but now I'm seeing it for myself. They are now using this thread as the reason our machines are experiencing so many crashes and errors again. Basically chalking it up to us working off the network is the culprit since they can't find anything else wrong. and since it's not supported by Adobe then were doing it wrong. But none of the workflow solutions we've looked seem faster than just saving to a network. So I'm a bit at a loss...
    How are people dealing with the time it takes to copy files from the server to local and back again. How are people integrating this into workflow's where multiple people need to see and work in the same document multiple times a day?
    A large part of our workload is sometimes thousand page catalogs, mostly our files are 15-25 meg InDesign files and might get up around 50 megs or so and be linked to as much as 5 gigs of image data in the extreme. I can't imagine how much time that would take to copy and work and then copy back, then if someone else were to copy and work and copy back, etc... It's almost like we'd have to copy each section to one computer and make everyone play musical chairs to come and work on the file when they needed too so we only had to copy it from the server once!
    I've done a few catalog covers where the working files sometimes got up over 4 gigs, (and yes with something like this I was working local), but there were days where saving my work back to the server was like 45 minutes, a few times I had issues with the save and I'd be there screwing around for an hour and a half to make sure my work was backed up on the server. I can't imagine having to go through that every time I needed to work on a large Indesgn file that had 4-5 gigs of linked images.
    Does everybody really work this way...? Or is there a magic network setup that allows a sane server side workflow? I know my IT people are compotent profesionals, but perhaps they just haven't heard the latest and greatest for Network CS Suite set up???
    Personally, every time we get new boxes on our desks everything runs great for 6-8? months and then slowly but surely things get buggy and the next thing you know there's smoke coming out of your Dell. They say they fixed it and replaced the damage but the errors continue...
    Anyway, I'm really shocked that working over the server is a no no. Unless you had a very small work group I think this must be a nightmare!!!

  • Does CS4, CS5, or CS6 have the abliity to open CS2 files?

    I currently am running Adobe CS2 on my Windows XP computer. I will soon have to upgrade to Windows 8, and I know CS2 will not run on Windows 8, but I also know that my files will not open in CS3 ('ve tried opening an Illustrator CS2 file in CS3, and it wouldn't open). Does CS4, CS5, or CS6 have the abliity to open CS2 files?

    CS3 will definately open a cs2 file. Something is not right if it won't.  I have been using illsutrator since CS2 and have not had an issue yet.

  • Cannot load QXD file into Indesign CS3

    Hi,
    I'm trying to open up a Quark QXD file in Indesign CS3.  It find finds the file as a readable file, but when trying to open I get the error message that it cannot open the file - Adobe Indesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.
    Adobe support lists this as an importable file, and tells me where the plug-in is stored - I've checked and do have it (I can find it in C:\Program Files\Adobe\Adobe InDesign CS3\Plug-Ins\Filters\Sangam Readers) Reader for QuarkXpress.smrd.  The QXD file is not in use anywhere else.
    Is it possible to check if this plug-in is actually loaded and if it's not, how do I install it?  Has anybody else had this problem?
    Any help gratefully received!!!

    InDesign cannot directly open Quark files later than version 4 due to encryption. If your files are from a later version you can use the Q2ID plugin from Markzware.
    Peter

  • Can't Open any files in photoshop CS3

    I can not open any files in Photoshop CS3. It has been working fine. I was using camera raw and did not open the file and now can't open any file in photoshop. I reinstall it photoshop and it did not work. I reinstall install window xp worked fine until I tried camera raw. Canon (xti) Only cs3 is on the computer now

    reset the preferences per the faq?
    http://www.adobeforums.com/webx/.ef4a07f/1

  • Can't open EPS files in Illustrator CS3 since installing CS6

    I'm on Windows 7, and need to be able to open .eps files with Illustrator CS3. Since installing CS6 yesterday I'm no longer able to associate EPS files with Illustrator CS3. When I right click an eps and go to "open with", only Illustrator CS6 is listed. When I "choose default program", only Illustrator CS6 is listed. If I "browse" and manually select the Illustrator CS3 executable, it still defaults to CS6. Using the same process with .ai files works fine, there is no issue. However these .eps files are not behaving like .ai files. If anyone could suggest a solution to my problem I would be very grateful.
    EDIT:
    Also, attempting to set the default program through the "set associations" control panel doesn't work, after selecting the Illustator CS3 executable it still shows up as CS6.

    Some research solved my issue. Need to create a registry entry for Illustrator CS3 (v13) in the eps file extension section of the windows 7 registry.
    1. Navigate to:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eps\OpenWit hProgids
    2. Create a new "binary value" key called "Adobe.Illustrator.13" (leave the value blank).
    That's it. CS3 is now a valid choice for eps files. Hope this helps anyone who has the same issue.

  • Can I open .pmd files in indesign? And how? Since indesign is a "substitute" for PageMaker it should/must be possible, but I don't know how to do it

    Can I open .pmd files in indesign? And how? Since indesign is a "substitute" for PageMaker it should/must be possible, but I don't know how to do it

    CS6 was the last version capable of opening Pagemaker files. It's included with Cloud subscriptions, so if you don't have it installed (or an earlier version) you can download it from your cloud subscription.
    To open them you use File > Open..., but the quality of conversion can range between nearly perfect and total garbage, depending on the PM file and the status of links (unembed images before trying to convert).

  • Any Suggestions for opening .p65 files in InDesign CC....

    Ask a simple question and get a simple answer...see below...hilarious:
    All representatives are actively assisting other customers. Your estimated wait time is 0 minute(s) and 1 second(s) or longer. Thank you for your patience.
    You are now chatting with 'Laldinmawii'
    Laldinmawii: Hello! Welcome to Adobe Customer Service.
    Laldinmawii: Hi Sean.
    Sean: Hi....I am having difficulty opening .p65 files in InDesign CC....I get an error message
    Laldinmawii: Could you please elaborate your issue so that I can assist you better?
    Laldinmawii: Okay, thank you for the information.
    Sean: The error says that the file format is not supported but everything I see in the literature says it should work.
    Laldinmawii: Okay, thank you for the information.
    Laldinmawii: May I please have the order number of the product?
    Sean: I just downloaded the trial version...evaluating the product. 
    Laldinmawii: Okay, thank you for the information.
    Laldinmawii: Please allow me 2-3 minutes while I check the information for you.
    Sean: The error message also states I could be missing a plug-in....
    Laldinmawii: Thank you for staying online.
    Laldinmawii: I will provide you our forum link, please click on the link.
    Sean: Laldinmawii.....I do not see a forum link....
    Laldinmawii: I am sorry to say this since Adobe Reader is a free software,there is no live chat support for free software, so please go through the forum link to resolve the issue.
    Laldinmawii: Please click here.
    Sean: I am discussing InDesign not Adobe Reader...
    Laldinmawii: Please click on the link provided above.
    Sean: I already visited the forum for help with no luck....
    Laldinmawii: I am sorry to say this since Adobe Reader is a free software,there is no live chat support for free software, so please go through the forum link to resolve the issue.
    Sean: There were no results for "can you open .p65 files in InDesign CC"....this has to be a problem that has been addressed already by someone who has purchased the software.
    Sean: Laldinmawii....do you mean there is no free support for trail versions of the software?  Your previous message is confusing as you mention Adobe Reader.
    Laldinmawii: I am sorry to say this since Indesign is a free software,there is no live chat support for free software, so please go through the forum link to resolve the issue.
    Sean: I guess I will not be purchasing InDesign as I have no way of determining if it can open the files I need it to....
    Sean: Is there someone else on your end who can assist me with this?
    Laldinmawii: Please allow me a moment while I check the information for you.
    Laldinmawii: Sean, please go through the above forum link since we will not be having information on trail version.
    Laldinmawii: Do you have any more questions for me apart from this?
    Sean: Wow....nice service....can you at least tell me if the version I pay for can open p65 files and also why the trial version cannot open them?
    Laldinmawii: Sean, would you like to know about the cost and purchase details for the software?
    Sean: I know how much it costs....trying to determine if it will even work for me.  At this point it appears it does not.
    Laldinmawii: Okay, in this case case I will transfer this chat to our sales team, they will assist you with this, is that  okay for you?
    Sean: Yes...Thanks!
    Laldinmawii: Please do stay online while I transfer the chat.
    Please wait while I transfer you to an operator at Adobe Sales.
    You are now chatting with 'Aniston' at Adobe Sales.
    Aniston: Hi, may I have your first name please?
    Sean: Sean
    Aniston: Hi Sean
    Aniston: How can I help you?
    Sean: Please see above for details....
    Aniston: Okay
    Sean: Any suggestions?
    Aniston: I am afraid this is technical issue
    Aniston: Now you are chatting with adobe sales team.
    Aniston: I'd recommend you to call our Technical Support Team on 1-800-642-3623 for more help on this. Available Monday�Friday, 5am�7pm PST.
    Sean: Yes...your technician Laldinmawii was most helpful...Thanks!
    Aniston: I apologize I am unable to help you.
    Aniston: Is there anything else I can help you with?
    Sean: Yes...can you remove my contact information from your marketing material?
    Aniston: I wish I could help you with that. Since we are from the online sales team we don�t have access to your account information.
    Aniston: However, I can transfer this chat to our Customer Service and they will help you with this.okay?
    Aniston: I am sorry, did I lose you?
    Sean: No please do so....
    Please wait while I transfer you to an operator at Adobe Service.
    You are now chatting with 'Aswin' at Adobe Service.
    Aswin: Hello! Welcome to Adobe Customer Service.
    Sean: Please see above...
    Aswin: Hi Sean,How are you doing today?
    Sean: Please see above....
    Aswin: I understand that you would like to remove the contact information from your Adobe account. Am I correct?
    Sean: Yes please
    Aswin: Thank you for the confirming.
    Aswin: I will be glad to check and help you with this issue.
    Sean: just the address....the email address will be okay
    Aswin: Sean, there is no address provided in your Adobe account.
    Aswin: I see only the email Id in the account.
    Sean: Very good thank you....
    Aswin: You are most welcomed.
    Aswin: Is there anything else I can help you with?
    Sean: I must say this chat experience has been very unfavorable...perhaps you can forward this along...Nothing else...have a nice day.

    fyfesa1970 wrote:
    Ask a simple question and get a simple answer...see below...hilarious:
    All representatives are actively assisting other customers. Your estimated wait time is 0 minute(s) and 1 second(s) or longer. Thank you for your patience.
    We all can learn from this. Whenever you get stuck in a customer-service situation that goes nowhere, as soon as you become aware of the futility, get the name and employee ID of the person, then say, "I don't mean to be rude, I think we're both wasting our time. Perhaps you weren't trained for this issue, or perhaps your system isn't displaying the correct information. It doesn't matter, because I'm not getting proper customer support this way. Please ESCALATE this to your highest-level manager IMMEDIATELY. If that person isn't availabe, ESCALATE me to that person's highest-level manager. If you haven't been given the proper training, you can use this to inform your manager that you need the training. Thanks for trying to help. I appreciate it. I have copied and saved this chat session. NOW PLEASE ESCALATE THIS CASE AS I HAVE REQUESTED ABOVE. I'm waiting now... "
    The point is that you're a customer, and the company needs customers, so the individual who's failing to deliver good service needs to be identified so they can be properly trained, and so that problems in the system can also be identified, but more important is that you get the service you're entitled to.
    If you search the forum for similar questions, you'll see the kind of information that the volunteer users like yourself on the forum need to know about your system and files involved, so they can help you better.
    Good luck.
    HTH
    Regards,
    Peter
    Peter Gold
    KnowHow ProServices

Maybe you are looking for