Opening Desktop Documents
I cannot get any document on my desktop to open. Can someone offer a suggestion on how to fix this.
Sorry I was not more specific.
Whenever I select by mousing over and clicking a pdf or word document on my desktop, in email etc., the document icon will highlight but not open. If I then select "FILE" from the top task bar, I can then select "OPEN WITH". The options there are ColorSync, Safari, Preview (Default). The only one I can select and get to open the document is Safari.
Similar Messages
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I am trying to use powerpoint but when I open a document I want to work on it does not open on my desktop. It appears as open on mission control but it disappears offscreen. How can I get it to open where i need it and can work on it?
It's almost certainly too late.
The time to create a backup is before a catastrophe. After a catastrophe, it's too late. -
Word Web App can't open a document (corruption) but Word Desktop can
Hi,
My team and I are currently working on integrating a custom WOPI-Host and everything is going pretty good. While testing out different documents that will be used in the system to see the supported features and the reaction of Word Web App we found
a document that is problematic.
First things first, we took a document that was in Word 97-2003 version (.doc) and converted it in Word Documents (.docx). We had to actually use the Word Desktop Convert functionality because using "Save As" wouldn't work. We found
out that the document had Custom XML Data which was the reason that the "Save As" didn't work. So we did 2 version of the document in docx version. One that kept the Custom XML Data and one that didn't have it.
Now when we try to open the documents in the Word Web App, both trigger the same error: "Sorry, Word Web App can't edit this document because it appears to be corrupt.". What I don't really understand is that I can open them in the Desktop
version of Word without any problems. Also, if it was simply the Custom XML Data that would prevent Word Web App to open the document, how come the version of the document without these Custom XML Data is still considered corrupted by the Word Web App.
If needed, I can send the documents in question (probably by email since I don't see an option to attach them to this question).
Thanks,
Patrick RacicotHi,
I understand you can't open the Word documents from Word Web App, but may I know how you converted them? What is that "Word Desktop Convert functionality"? Would you please detail the steps of the conversation?
When you try the "Save As" method, any prompt or error? Can you keep saving just ignoring the error?
Before the conversation, I suggest you try removing the hyperlinks in the original .doc document, then convert the document to .docx format, check if then it can be opened from the Word Web App.
Feel free to post back to provide more information.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here -
Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications
One of our Managers encounters the error 'A problem occurred while accessing the Office document cache. Do you want to repair this problem?'
Then When he says yes it give a warning that the cache will be backed up and replaced
Then it says 'A new office document Cache has been created...'
Then it loads this cache with an error
Then After all that the next time he tries to open the document it says is encountered "Sorry, we couldn't open 'URL."
We have Reinstalled office 2013 on the users PC repaired the cache numerous times
Followed - http://office.microsoft.com/en-gb/word-help/manually-rename-the-office-document-cache-HA101848838.aspx
Updated Lync to 2013 leaving Access as the only office 2010 application (required for legacy systems access)
Repair installed office 2010 and office 2013 again
The SharePoint site has been added to the trusted sites list and the set up assistant run from office 365
And the issue remains the Same all other users including some who also have Access 2010 for legacy systems access have no Issues OS is windows 7 32 Bit browser is IE 9
Office 365 said
Reply by Rachel Zhang MSFT Support
Hi Alex,
From your description, I notice that the issue is related to Office client. We would like to help you, but I’m sorry that our forum does not focus on this scenario and has limited resources regarding it. However, we have a dedicated support forum where
the support engineers will help you with the issues about Office client:
Microsoft Office Community:
http://answers.microsoft.com/en-us/office/forum/office_2013_release?tm=1365567547805
Feel free to sign in to the Office community and click Participate->Ask a Question to post the question with the relevant information.
Microsoft Office Community:
Feel free to sign in to the Office community and click to post the question with the relevant information.
Office team said
Hello Alex,
Thank you for posting your query in Microsoft Office Community.Check if other excel works fine
Do you have any script\macro in excel file
Check if all application pool on all servers are running
both office and IE should be same build (64 or 32 bit)
what is the error message in ULS log and Event viewer
If this helped you resolve your issue, please mark it Answered -
Problem opening Office documents from the desktop
Hi all,
I'm a new Mac user who just installed the Student/Teacher edition of Office for Mac 2004 (yes, i removed the trial version first), and I'm having trouble opening my documents when I double click the icons on the desktop. I get an error message that says "Unexpected error occured (error code -10660)". I can only open the docs if I open the appropriate program first.
Is this normal for a Mac? My PowerBook is only 1 month old, and I don't want my unfamiliarity w/Macs to cloud a serious problem if there is one.
Any advice would be appreciated.
Thanks,
RHI learned something new:
I hit Control+Click and selected Open With and clicked Word, and I got a new error message telling me that I couldn't use that application b/c it was in the trash. The only thing in my Trash is my Test Drive version, which just expired. When I dragged the Test Drive folder to my desktop, I was able to double click any Office doc and open it directly.
I've clearly made a mistake in uninstalling the Test Drive version. How can I fix this, and do I need to remove (and re-install) my complete version of Office to do so?
Thanks,
Reema -
Once I made Firefox my default browser, some of the documents saved on my desktop have the Firefox logo on them. When I opened the document, the top of the window has all of these "new tab" quickly and continuously running across the top, up to 131 before it stopped. So, how do I remove the logo from all of my documents?
If there is currently no file handler application that handles PDF files then the Firefox updater/installer registers Firefox as the default application to handle PDF files and thus they get a Firefox icon (Bug 452254).
You can right-click a PDF file in Windows Explorer and use the open with dialog to change the default application to the Adobe Reader or your preferred application to handle PDF file.
If the icon doesn't change to the icon of that application then you may have to change the icon on the desktop via other means.
*[https://bugzilla.mozilla.org/show_bug.cgi?id=452254 bug 452254] - Register for audio/video .ogg and .pdf file handlers if nothing else has
<i>Please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>
See also "FileTypesMan - Alternative to 'File Types' manager of Windows":
*http://www.nirsoft.net/utils/file_types_manager.html -
Can't open desktop - I get a window that says no application has been found to open the document desktop.
Any ideas?
ThanksIt may be that a "metadata attribute" called the "bundle bit" has somehow been set on the Desktop folder, such that the system treats it as a "package" rather than as a folder.
To check for this, click on the Desktop, type command-I (Get Info), and look in the General section of the Info window under "Kind". It should say "Kind: Folder" - if it instead says "Kind:package," then I would proceed as follows:
Download and run the utility File Matey. From its "Choose an Object" window, navigate to the Desktop folder and click Choose. In the next window, see if the box for "Has Bundle bit" is checked:
If so, then uncheck it, and click Apply, then Save. -
using office outlook under parallel desktop double click on an Excel attachement does not open the document in Excel.
double-click opens Excel Office 2011 for mac without the document.
It should open the document in Excel 2010 for Windows.In Parralells, choose the file you want to open.
Right Click on it and choose Properties.
In the General Tab you will see "Opens with:"
Click the "Change ... " button.
Then choose Excel 2010. The checkbox below should be set to "Always use ... " -
Cannot Open Word Documents on Desktop
I cannot open word docs from desktop. We use Folder Redirection for the desktop and documents folders, but I don't have issues with excel or pdf files, and I'm able to open word documents from start menu.
here is the error I'm getting servername\RedirectedFolders\"username"\Desktop\file.
cannot be found. Check your spelling, or try a different path.
Hi,
Did this issue occur on all directed Word documents or some? Could you open the local Word document?
Please make sure this file is indeed exists in that path.
If it is, stop folder redirection, directly access the folder use UNC path for test.
If it works fine, please redirect again to confirm the issue.
Karen Hu
TechNet Community Support -
What application do I use to open the document "Desktop".
New hard drive, no desktop feature. When I click Desktop in Finder I get the message There is no application to open Desktop.
What do I do?Yes.
The COLORED DESKTOP ICON doesn't function for me (yes it is a folder) but I was able to
create a new "blue folder" desktop icon that does work. However, shouldn't I be able to use the
"real" desktop folder to open and see the actual whole desktop? I tied to Trash it, but it won't go away.
How can I move the files I want to be in it to it?
Thank you very very much for your help. Sylvia -
IPhoto Library locked in Yosemite; You do not have permission to open the document "iPhoto Library"
Long story to get to the iPhoto part but may help someone who is in-the-know about what can be done for me...
I turned on my computer a few weeks ago (iMac 27" late 2012, 2.9GHz Intel core i5) to access some photos in iPhoto and it would not load to the home screen but gave me the Disc Utilities Menu. From memory the options I had were; (1) Restore from Time Machine Back-up, (2) Re-install OSX, (3) Get online Help, (4) Repair or Erase using Disc Utility.
I tried Repair in option 4... no success.
I tried option 1 as I have my internal HDD backed up to an external HDD via Time Machine in case anything goes wrong... no success.
I tried option 2 (which was Mavericks) and it loaded and took me to my desktop.
When I tried to opened the iPhoto app in the dock there were no photos in it.
After searching forums and the internet they suggested it may have been an iPhoto upgrade issue so I tried to update iPhoto but found it was already up-to-date.
After looking, I found that the "iPhoto Library" in "Pictures" had a red circle with the white dash through it and was locked. When the "iPhoto Library" folder was double clicked I got the message "You do not have permission to open the document “iPhoto Library”.
In all the trouble I have upgraded to Yosemite 10.10.3 (with Photos 1.0) and am obviously still having the same warning/error message come up when the iPhoto Library folder is clicked.
Right click won't allow me to view package contents.
The "Import" function in the "Photos" app won't do anything with the folder, and the "iPhoto Library" folder looks and functions the same in all of the back-ups on my external HDD Time Machine.
I don't care if I need to use "Photos" or "iPhoto" but I do need to get the photos out because they are irreplaceable. If had know this problem was possible (especially while using Time Machine) I would have manually stored and backed my photos up in folders on another external HDD.
Any help would be greatly appreciated, feel free to ask any additional Questions (but this is the first time I have posted in the forum so hopefully I can work out what is going on if you do reply to this post )
Cheers.Thanks for the suggestion. I had tried this earlier with no success either. Even with the padlock unlocked I can't even change the tab that says "OPEN WITH". I still get the... "You do not have permission to open the document “iPhoto Library” message. You may also it continues to say "Fetching" where it should say my user name at the bottom.
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I cannot simply open Word documents. I am forced to save them in order to view them.
In firefox, IE, and chrome, I try to open Word documents and am forced to save them in order to view them. I do not get the box that asks whether I want to save or open (and yes, I have the option to always ask checked in my settings). When I find the document in my folders, it tells me I'm in protected view when viewing my documents. This has only started recently. The only thing new I've done to the computer recently is update firefox. However, this problem is occurring in all my browsers.
(I do not have this problem opening other files, like PDF. I still get the option to open or save with files other than Word documents.)
I have run my Sophos antivirus and have found nothing. I have suspected rookit, but hope it is less serious.
I also do not wish to download any new programs in order to fix this problem.
Thank you!Try upgrading to the most recent version of Firefox.
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
Please report back soon.
So you don't receive any popup window asking you to save or view the document? The download just begins all by itself.
<b>NOTE: </b>Even if you select to only view the document, since Firefox has no built in Word viewer, you'll end up downloading it anyway. The only difference is that it will be downloaded into the temporary memory of your computer. -
Adobe Reader 11.0.06 "There was an error opening this document. Access Denied"
Windows 7 64-bit
If I go into My Windows 7 Documents Library folder (which is redirected by Group Policy to a network share), I get "There was an error opening this document. Access Denied". If I then map a drive to the share, I can open the PDF without the error message.
I've read a workaround for some time now for older versions has been to uncheck Enable Protected Mode at startup under Security (Enhanced) in Preferences. I find this does work but this is probably not the best way to handle this situation.
I've also read one person removed the desktop.ini on the desktop to resolve.
Is there any official response from Adobe on this issue that I can be pointed too? Are others still having this issue?
We plan to update several thousand clients and I'd like resolve this issue before we do.We tried 11.0.05, 11.0.06 and 11.0.07 with the same result on different computers with different local Admin accounts.
When we re-install 10.1.0 the issue is gone and Protected Mode is enabled.
We then returned to 11.0.06 or 11.0.07
I'm logged in with a local Admin account.
I turned on Protected Mode Logging and captured what happens when I attempt to double click a pdf file in my Documents Library with 11.0.06 installed. Access Denied.
I then doubled clicked the file from a drive mapped to the same share and the file opened.
[06:11/16:02:40] Adobe Reader Protected Mode Logging Initiated
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\Software\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\SOFTWARE\Wow6432Node\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\Volume{a758d00a-e81c-11e2-b856-806e6f6e6963}\$Extend\$Reparse:$R:$INDEX_ALLOCATION
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:48] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:48] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:48] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY -
With Reader XI There was an error opening this document. Access denied
Hi there, It looks like I have a simular problem. I also get the error "There was an error opening this document. Access denied." This when I tried to open the file by clicling on the file. When I try to open the file from out Adobe reader it gives me the error "You don't have permission to open the file" I use Adobe XI. My OS is W8.1 By clearing protected mode doesn't help. This is what I found sofar: Only the PDF files in the documents and subfolders are giving me this error. PDF files in other folders are fine. When I copy PDF files from the documents folder to Desktop they open without any problem. First I thought I might be a permission problem with the Documents folder, but I have full access. Other files in the Documents folder like Word and Excel files open fine with MS Office. My laptop has WinXP and is shared with my PC when I open PDF files on my laptop by using the network share they open without problems. So it looks like only the PDF files in my Documents folder. I'm not sure but before upgrading to W8.1 from W8.0 I can't remember if I had this problem, but I think I did not have it. To make it even more interested is that I have also Adobe Acrobat Writer on my PC what I use for my buisiness. When I open the PDF files with this program they open without any problem. Therefore I believe it is not a permission problem, I still believe it is a problem with Reader XI, but than only after upgrading to W8.1, but as I already mentioned I'm not sure for 100% only that sofar I know it never happened under W8. Has anyone out there simular problems? And hopefully with a fix.
This is what I did sofar: Deleted reader XI and reinstalled same problem.
Because I think the problem is with reader XI I deleted again XI and installed reader X.
With this version I can open PDF files located in the documents folder without any problem.
For now I keep using version X until they fixed version XI
This proves that reader XI will not work under W8.1 when opening PDF files in de documents folder.
Bennie -
I cannot open Pages documents that I have worked on and saved. When I try to reopen Pages documents that I've saved, I get the following
message:
"The document “[name of document]” could not be opened. The file isn’t in the correct format.
The file might be corrupted, truncated, or in an unexpected format."
I have downloaded the latest update to iWork, but that doesn't help.
I use Mac OSX 10.6.7
I am using Pages '09 version 4.0.5 (852)
If anyone can help, I would greatly appreciate it.
Best regards,
New York Mac UserA few general trouble shooting tips that may apply here:
1. If you used Software Update to do the OS update(s) to reach 10.6.7, go to http://support.apple.com/downloads/ and download and apply the Mac OS v10.6.7 Combo Updater. The Combo Updater contains some fixes that were not included in the incremental updaters used by Software Update.
1a. Check that you have the current version of Pages (and of the other iWork applications) installed. All three applications' current version numbers end in .0.5
2. A common cause of malfunctioning applications is a corrupted preferences file (.plist file). Your Pages '09's plist is at yourname > Library > Preferences > com.apple.iWork.pages.plist
Quit Pages, locate the file and Drag it to the Desktop (or to the Trash).
Restart Pages and attempt to open one of the files.
If all is well, Trash the plist file and empty the Trash.
If there's no change, AND you've made changes to the Preferences that you wish to keep, drag the file back to its previous location, replacing any new one that has been created.
Regards,
Barry
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