Opening .doc and .xls files

AW 6.2.9
Have been able to open most .doc and .xls attachments up till now.
Had trouble and now can't (.doc files will open in textEdit). Reloaded AW but all that happens is that when I click on the open button the list of files disappears. I am not even told that it cannot open the file.
iMac4,1 Intel Core Duo Mac OS X (10.4.8)

My guess as to why you have been able to open these until recently is that the files you received were not saved with updated versions of Word & Excel. Until earlier this year I was able to open both PC & Mac versions with AppleWorks. PC versions were the first to not open but if I re-saved them with Office: Mac I could open them. Then, after a couple of Office: Mac updates, I can no longer open them. NeoOffice is a reasonable alternative.

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Hyperlinks to XLS, DOC, and PDF files that are included in a .chm file work intermittently.

SUMMARY
Hyperlinks to XLS, DOC, and PDF files that are included in a
.chm file (and the Baggage Files) only work intermittently. The
only solution appears to be deleting the Temporary Internet Files.
PROBLEM
1. I place the XLS, DOC, or PDF file in the Windows
sub-directory that corresponds to the RoboHelp project sub-folder
where the topic in which I’ll place the hyperlink exists.
2. I open the help project in RoboHelp HTML.
3. I right-click on the project’s Baggage Files
sub-folder that corresponds to the Windows sub-directory in which I
placed the XLS, DOC, or PDF file (in step 1).
4. I import the XLS, DOC, or PDF file.
5. I open the topic in which I’m going to place the
hyperlink in the WYSIWYG editor.
6. I “drag and drop” the Baggage File into the
topic (in the WYSIWYG editor) to create a link to it.
7. I save the changes and then generate HTML (.chm) help.
8. I open the .chm file and click the hyperlink. The XLS,
DOC, or PDF file may or may not open.
9. When the hyperlink works correctly, for DOC and XLS files,
a “File Download – Security Warning” dialog box
appears asking, “Do you want to open or save this
file?”. The buttons that are available are
“Open”, “Save”, and “Cancel”.
These buttons work then as one would expect. (When the hyperlink
works correctly for a PDF file, it simply opens the PDF file in a
new window; there’s no prompt to save, open, or cancel.)
10. When a hyperlink does NOT work, for DOC, XLS, and PDF
files, no dialog box or other visual message is displayed. Instead,
the sound that is associated with the “Exclamation”
program event is played (the “Windows XP
Exclamation.wav” file is the WinXP default).
Other Notes:
- The hyperlinks ALWAYS work when I view a topic using the
“View Selected Item” function (Ctrl+W) in the RoboHelp
HTML project.
- Once a hyperlink stops working, it will not start working
again until I delete all the Temporary Internet Files.
- A hyperlink will stop working even if Internet Explorer
(iexplore.exe) is closed the entire time.
WORKAROUND
Through trial and error, I have discovered that if a
hyperlink stops working, I can get it to work again using the
following steps:
1. Leave the .chm file open.
2. Open Internet Explorer.
3. Click Tools>Internet Options….
4. From the “Internet Options” dialog box, select
the “General” tab.
5. Under the “Temporary Internet Files” section,
click the “Delete Files…” button.
6. From the “Delete Files” dialog box, select
“Delete all offline content” and then click
“OK”. The files are deleted and the “Delete
Files” dialog box closes.
7. Click “OK” to close the “Internet
Options” dialog box.
8. Without closing Internet Explorer and without re-starting
the .chm file, all the hyperlinks that didn’t work before
will now work.
GENERAL SYSTEM INFORMATION
- Windows XP Pro, SP2
- Internet Explorer 6.0.2900.2180
- RoboHelp X5, 5.0.2 Build 801
- HTML (.chm) help project files exist on my local machine
- HTML (.chm) help file is run from my local machine
- Project is under RoboSource version control
TEMPORARY INTERNET SETTINGS
- “Check for newer versions of stored pages” is
set to “Automatically”
- “Current location” for the Temporary Internet
files folder is set to “C:\Documents and Settings\My
Username\Local Settings\Temporary Internet Files\”
- “Amount of disk space to use” is set to
“594” MB
“View Files…”
- An XLS or DOC file will be listed here if I click its
hyperlink and then click either “Open” or
“Save” from the “File Download – Security
Warning” dialog box.
- A file will appear here even if I click “Save”
and then click “Cancel” from the subsequent “Save
As” dialog box.
- If I click “Cancel” from the “File
Download – Security Warning” dialog box, the file does
not appear in the Temporary Internet Files folder.
- When a file does appear in the Temporary Internet Files
folder, its Internet Address is displayed similar to the following:
“ms-its:C:\PrimaryProjectFolder\ProjectName.chm::/SubFolderName/FileName.xls”
“View Objects…”
Here’s a list of all the program files that appear:
- “Microsoft Office Template and Media Control”
(Last Accessed 12/13/06) (Version 12,0,6024,0)
- “Shockwave ActiveX Control” (Last Accessed
12/14/06) (Version 10,1,4,20)
- “Shockwave Flash Object” (Last Accessed
12/18/06) (Version 9,0,28,0)
- “Windows Genuine Advantage Validation Tool”
(Last Accessed 12/14/06) (Version 1,5,722,0)
- “WUWebControl Class” (Last Accessed 12/13/06)
(Version 5,8,0,2469)
Today is 12/18/06 so the only program file that is listed as
having been “Last Accessed” today is the
“Shockwave Flash Object”.
REQUEST FOR HELP
I really want to include certain PDF, DOC, and XLS files in
their native format in a .chm file. However, I need a better
solution to my problem than the one I discovered. What I really
want is to avoid the entire problem altogether.
Have anyone seen this before or have any suggestions?

You wont be able to do that. The embedded objects would appear as images only.

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<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
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          <dict>
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                              <string>doc</string>
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                              <string>xls</string>
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</dict>
</plist>

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A better place would be
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and or
https://discussions.apple.com/community/mac_os/safari
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http://www.neowin.net/forum/topic/877358-open-microsoft-office-files-automatical ly-after-download-in-safari/
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Go to https://public.me.com/koenigyvan
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I have tried many times.
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Hi amusa123,
I don't get it. So let me try to explain again what you are describing:
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With kind regards,
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(Problem) Grey empty Word window shows up while opening .doc or .docx files with virtual Internet Explorer 9

Hi,
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I've Thinapped Office 2010 Professional Plus SP2 with an Internet Explorer entry point. (Thinapp version 4.7.3)
Made some changes in the registry so .doc and .docx files will open in the virtual IE browser.
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Word.Document.8]
"BrowserFlags"=dword:80000024
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Word.RTF.8]
"BrowserFlags"=dword:80000024
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Word.Document.12]
"BrowserFlags"=dword:80000024
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Word.DocumentMacroEnabled.12]
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My document opens in the browser as expected but, at the same time an empty grey Word window appears at the background.
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Hi,
First i'll explain what i did.
I've Thinapped Office 2010 Professional Plus SP2 with an Internet Explorer entry point. (Thinapp version 4.7.3)
Made some changes in the registry so .doc and .docx files will open in the virtual IE browser.
Here are my changes made to the registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Word.Document.8]
"BrowserFlags"=dword:80000024
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Word.RTF.8]
"BrowserFlags"=dword:80000024
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Word.Document.12]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Word.DocumentMacroEnabled.12]
"BrowserFlags"=dword:80000024
[HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\AttachmentExecute\{0002DF01-0000-0000-C000-000000000046}]
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When opening a .doc or .docx file in the browser a ' download bar' appears.
My document opens in the browser as expected but, at the same time an empty grey Word window appears at the background.
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Sometimes when i open the .doc or .docx file it opens without the grey empty word window. It seems like it's happening randomly.
I also tested it out with .xlsx files (Excel) but this go's all well.
Before i forget, this all runs on a Windows 7 Enterprise environment.
Does anyone know what causes my problem, or can anyone help me?
Kind regards,
Martijn

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A Google search using the terms <document "could not be opened" iwork"> turns up two possible solutions:
Pages '09 refuses to create/open existing doc after Lion upgrade
Re: The document “navidad.numbers” could not be opened.
The first discussion's solution is to delete/reinstall/update iWork. The second is to edit the underlying code within the document and remove any Unicode characters.
I recommend you go with solution no. 1. Use Yvan Koenig's script to delete iWork completely (see below), then reinstall and update iWork before attempting to open a Word document. Then let us know how you went.
Go to https://public.me.com/koenigyvan
Choose For iWork > iWork '09 > uninstall iWork '09.zip
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