Opening Document in Work from the Sent To Email a Link instead on downloading it

Documents send via the Sent To > Email a Link SharePoint 2010 Document Library Menu is downloading rather than opening in Word. This is happening for some users and while it is open in Word just fine for other users.
New to SharePoint

Hi Marlon,
Please compare the client Office and IE browser differences of settings between them, check the following things.
Please use the IE browser 32-bit version, also check if it is competability mode issue.
Please add SharePoint URLs in IE browser trusted sites zone.
Please reset the IE browser to default settings.
Please check and make sure the "SharePoint OpenDocuments class" add-on is enabled from IE browser
Please repair Office application with installing Office Tools->Microsoft SharePoint Foundation Support component.
http://blogs.technet.com/b/emeaoffice/archive/2013/04/29/you-get-an-error-message-when-you-open-an-office-file-from-sharepoint-on-a-computer-on-which-you-installed-more-than-one-version-of-office.aspx
Thanks,
Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Daniel Yang
TechNet Community Support

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