Opening files with Chinese Photoshop

I have to exchange magazine advertisiment that I create with my office in China.  They can never open my PSD file.  What could be the problem?  Is there a solution?
Thanks so much
Brian   

Are your and their version number the same?  What error do they receive?  Can you open something if they send it to you?
Have you been able to troubleshoot the problem with them?  For example, if you send a very small, single-layer PSD can they open it?  Could it be fonts they don't have?

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