Opening Filled in form

I am getting an error when my field workers return filled in forms - they come back to me blank.

Attempting to use adobe reader, it won’t let them save the changes, so they have tried saving in other formats and it will not save.
I THINK I may have found the answer to allowing them to save in Reader:
To allow Reader users to save the data they typed, choose File > Save As Other > Reader Extended PDF > Enable More Tools (Includes Form Fill-in & Save).
Trying this now.
Tricia

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