Opening InDesign and Photoshop files

Why can't I see any .indd or .psd files in my Gallery (Android)? I know they're there - can see them in my file manager.

Hi NeithLeigh
The native Gallery app is meant for just standard image formats and does not support product specific formats, not even Adobe products. If you have InDesign or Photoshop files you wanted to import into Adobe Debut; the best way to do so is to upload your .psd and .indd files to the Adobe Creative Cloud Files website https://creative.adobe.com/ from your desktop and then import them into Adobe Debut on your tablet through the Creative Cloud option.
-Dave

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Slow to open Illustrator and Photoshop files from FileServer

I have a client that has 5 or so Mac users who cannot open Illustrator and Photoshop files from our Windows Server 2008 R2 Standard. At first, we thought it might be the size of the files over the network because some files are 2-3GB, but they are even having issues with files 200KB. We also tested network and bandwidth speeds, but they are all connected to Gigabit connections and running with PowerMacs.
Some users have a workaround by copying the files to their desktop to open, but that is becoming tedious as well.
Does anyone have another solution or know what might be cause to this?

>Anyone know a way?
You want to edit a Photoshop file, buy Photoshop. You want to edit an Illustrator file, buy Illustrator.

Can't open InDesign and PPT files by double-clicking on them IN A FOLDER

PPT is MS Office 2004, all other MS programs ok. InDesign is CS4. Files are not corrupt, because they open on two more computers. The computer is brand new. I first installed Office, then CS4. The applications open, but the files don't open when I double-click on them IN A FOLDER. If I go to Open and select the file in the folder, then it opens. If I double-click on it IN A FOLDER, it doesn't open. I tried to do the Info panel thing, where you pick the program for the file, and that didn't work. Also, if I drag the file to the desktop, and double-click on it, it will open. A kind volunteer support person said there was an article about this in MACWorld in Dec. 2009, but I tried the suggestions and it still doesn't work. Basically, I need to use InDesign everyday for world, so this is a major problem.

I have a client with a similar issue regarding InDesign CS4. When double-clicking InDesign files on the server, the InDesign application will launch but the document will not open. Opening the document using the Open command in the File menu in InDesign works fine. This issue does not occur in any other CS4 application. To further complicate the matter, another user at the same location running the same version of the Mac OS (10.6.2) and CS4 does not have this issue. I have tried a fresh install of Mac OS X 10.6.2 and CS4 but the issue persists. I have tried creating a new user account and using the authentication credentials of the user that doesn't have this issue to connect to the server on the problem computer but still the issue persists. Prior to doing the fresh install, I swapped the hard drives between the two computers, but the problem stayed with the hard drive, not the computer, which is what prompted me to perform the fresh install.
Have you come across any new information?

Server issues with Indesign and Photoshop

Hi,
We have recently moved to a Mac OS server for our company, but ever since doing so have started to have problems with our files corrupting. We have since been advised by our IT contractor that Indesign and Photoshop files are now so sophisticated, with the way they access and use their database that it is best not to work on them from a server, as there are too many things that could cause problems with their database in a server situation.
When I heard this, I thought 'surely not' as I know most companies work from a server and I couldn't imagine Indesign and Photoshop wouldn't be robust enough to manage the complexities of a server situation.
Can anyone tell me of similar experiences, or is it more an issue we need to look at with the server itself?
Thank you so much for your help, it is greatly appreicated.
Lydia

People work directly from the server all the time, and sooner or later experience file corruption. It isn't so much that the file is stored remotely as the potential for curruption due to network traffic is very high, particularly if you are making a large number of edits which must constantly be written to the file.
The recommended workflow is to copy the files you need to the local workstation, edit, then copy back to the server.

I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other ap

I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other apps but photoshop no. Any ideas?

I don't think I can access the crash report? Excuse the ignorant questions I'm about to make am a relative tech novice.
Soo - as mentioned every time I open photoshop it crashes - it just says there's an error and the program will shut down and if there's a solution windows will notify me. Then nothing...
I've tried to look in photoshop files for the detailed crash report & the system event viewer but cannot find a file with those names. I've also looked in the windows files for files with those names but cannot find them either - so I don't know where to look.
Any guidance would be great.

Adobe Indesign and Photoshop CS3 Freezing after trying to save file

Hi
I was using both Indesign and Photoshop yesterday with no trouble. Out the blue whenever I tried to either save a file or generally use any of the functionality within the File menu the dialogue box quickly appears then fades and the software freezes. Its doing this in both Indesign and Photoshop.
The IT department logged on using their administrator info and both packages appear to work fine it just seems to be once I log in using my user account. We have tried reseting preferences etc.
Any help or advice would be welcomed.
Thanks

You have a stored invalid folder reference and since it can't be restored, the apsp crash on file dialogs. Have your IT department sift through the registry and clean out the relevant MRU sections.
Mylenium

Why won't Illustrator CS6 open in OSX 10.9 while Indesign and Photoshop will?

I just purchase an iMac with OSX 10.9.4 and haven't installed Yosemite fearing software incompatibility with my existing CS6 Design and Web premium bundle. Acrobat, Indesign and Photoshop all open up and operate fine but Illustrator will not open. I have little other 3rd party ssoftware installed so far, only Billings and Olympus software. Any ideas? Don't want the $50 per month solution either. You know what that is.
Thanks.

Solution!!! I didn't notice an error message beneath the numerous open windows on my desktop. It said, "you need to install Java (something-something) in order to use Illustrator, would you like to install it?" Obviously, I did and the moment the download and installation was complete, Illustrator opened itself, probably as a leftover command.
Hope that helps someone.

InDesign and Photoshop cause browser to open, multiple tabs appear

I wasn't sure what to use as a header for this, but I'll try to explain.
We use InDesign and Photoshop CS4 in my department daily. One of the people using PS and one using ID are having this same thing happen. They'll be using the applications and, all of a sudden, their browser will open and the main "help" page will open for whichever application they're using. Then very quickly, one tab after another will open, all being the main "help" page again. It will keep opening tabs until they go to the Task Manager and stop the process. The tabs open one after another very quickly (I said that already, didn't I?).
We're using Windows XP Pro, Service Pack 3 (I'm a Mac guy, sorry if my descriptions aren't correct), and CS4 Design Premium.
Any suggestions?
Thanks,
Lloyd

Well, that's what you get if you whack the F1 key over and over again... Troubleshooting stuff like this is extremely annoying over in Windows-land, mostly because there are so many places where this bizarro behavior could be introduced. Perhaps these two people have the same keyboard-management software installed? And no one else in the office does?
It's displaying malware-like behavior, because that was one of the old Javascript tricks in the early days of Windows malware. But for some reason I suspect that it's not actually malware - because only Adobe apps are displaying this behavior, and because you'd want to direct your infectees to banner ads or porn sites or phisherman imitations of Facebook for harvesting passwords or something along those lines, if it was actually malware at work here.

Importing PDF and Photoshop files since using Windows 7 64bit

Hi,
I recently upgraded (?) to Windows 7 64bit. I have notices when importing PDF and photoshop files into the InDesign document, the resolution of the graphics are off and the lines are choppy. Even the fonts are illegible. What happened? Are there some settings that I need to into and tweek to bring everything back into alignment and focus? (If those are the correct words.) When I view the PDF files in windows, they are normal. It is only when imported into InDesign that they are distorted.
Thank you for any help.
Clark

I run Maximized, so the window fills the available space (you can set the shortcut properties to open that way so you don't have to do it each time), or you could resize the window from the top, then grabe the title bar and drag it upward on the screen. Windows should remember the size and position, but it may not, being Windows, after all.

Can anyone tell me if you can back save from CS6 to CS5 Illustrator, Indesign and Photoshop OK?

Can anyone tell me if you can back save from CS6 to CS5 Illustrator, Indesign and Photoshop OK? Want to upgrade to CS6 but must I must still remain compatible with work. They are using CS5.

To clarify your answer for Illustrator. The option is not in the "Save As" dialog box.
The correct answer is
Open you CS6 Illustrator file.
File>Save As
The Save As dialog box opens
Type your file name (DIFFERENT THAN ORIGINAL PLEASE!) and the Save as Type is still going to be Adobe Illustrator (*.AI) **This is where the above instructions threw me, as the Save as type drop down does not list anything about versions to save fo)
Click Save
Once you click Save, the Illustrator Options dialog box will come up. The first option is titled Version and has a drop down menu. Select the version of illustrator you want to save your file as here, then click ok.
Your done.
I strongly suggest you give this file a different name than your original CS6 Illustrator version as you may lose some parts of your design in the conversion.
Hope this helps. Enjoy!

New laptop for Indesign and Photoshop CC

Thinking this new work system is a little weak for the task of full time indesign and Photoshop CC use (with outlook and office programs running also), but interested in recommendations before downloading and getting all set up. Working on up to 80 page indesign files linking to hundreds of high resolution PSD images.
I-5-4200m
4.0 ram
120 hd
Intel hd graphics 4600
CC will be all new for me, but feeling with the above I am starting undergunned? If so, please recommend improvements and or links to a better laptop setup (lenovo)
Thanks in advance....

With regards to configuration, if you don't have more than 4GB of memory and if you are running Windows, you cannot reasonably run the 64-bit version of Windows and you need the 64-bit version of Windows to run the 64-bit version of InDesign and Photoshop.
For any type of graphic arts work these days, you should not consider any system with less than 8GB of memory.
In terms of compatibility, the current version of InDesign has had no problem opening any of the InDesign documents that I have dating back to InDesign 1.0 (and even beta test versions of same)! For long lines of text, you may see some reflow from very early InDesign versions or slightly different hyphenation, but document integrity should be there.
There should be no compatibility problems at all with the latest version of Photoshop opening older PSD files.
- Dov

Have Creative Cloud - Cannot get off the trial versions of InDesign and Photoshop

Windows 8
64-bit operating system, x64-bit based processor
Downloaded and installed trial version of InDesign CS6 (three days left on trial)
Purchased Creative Cloud two days ago
Downloaded and installed Photoshop CS6 (loads as a trial version)
When clicking on Registration number, get error message “not connected to Internet”
Live chat instructed to uninstall both InDesign and Photoshop and download again.
Cancelled Cloud
Next day phone rep spent ½ hour trying to get it to work. Said it would all work and helped me re-purchase Cloud – received email confirmation.
Phone rep passed me on to someone who was supposed to give me a registration number. Spent another ½ hour doing the exact same thing. Was told there are no registration numbers in Cloud. Wanted to pass me off to another support department – I declined.
Received email today:
“Your Creative Cloud membership will be transitioned to a Free membership at the end of the next billing period. This means you will lose access to many of the apps and services included with a Paid Creative Cloud membership.
In addition, since Free membership offers only 2GB of storage, you may need to remove files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files on Creative Cloud for more than 90 days, you may lose access to some or all of your files. If you decide you want to return to a Paid membership, update your payment information and desired plan on the account management page.
If you need help or have any questions, contact Customer Support.
Thanks and enjoy,
The Adobe Creative Cloud Team”
Help!!!!!!!!!!! I can’t take this any longer. I need to get both InDesign and Photoshop off of the trial versions. Adobe Applications Manager doesn’t recognize the Internet connection even though I’m on the Internet. What is going on?

It's working now! Someone, somewhere, read my post. Whoever you are - THANK YOU!!!!!!!!!!!

I had to reinstall CS4 and now have error messages when opening bridge and photoshop

The error message is "The specified module could not be found. C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.1\Version Cue.DLL

I tried what you suggested and it did not help. whenever I try to open either photoshop or bridge, I get a message saying that there was a problem loading scripts the last time that Bridge was open and do I want to try loading them again? If I click yes, I get that same error message that I reported in my original question and photoshop/bridge will immediately close. If I click no, photoshop and bridge will open but it will not let me open a raw format document. It seems like Adobe Camera Raw is not being recognized.   One of the updates I downloaded was an update to Adobe Camera Raw so the functionality is there, it just can't be accessed. do you think I should try to uninstall and re-install Photoshop again?
Date: Mon, 3 Sep 2012 19:48:31 -0600
From: [email protected]
To: [email protected]
Subject: I had to reinstall CS4 and now have error messages when opening bridge and photoshop
    Re: I had to reinstall CS4 and now have error messages when opening bridge and photoshop
    created by Arpit Kapoor in Downloading, Installing, Setting Up - View the full discussion
Go To Help->Updates and install the latest update. It should work.
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Can't delete folder until I quit InDesign and Photoshop

I'm sure this has been covered but I can't find it anywhere.
I'm cleaning house; working in Windows Explorer on Windows 7. I look at files in InDesign CS5 and Photoshop CS5, close the files delete them but I can't delete the folder that contained them until I quit InDesign and Photoshop. I remember this from previous versions also.
Is there a workaround?
Thanks, Sidney

I have that annoying problem too, have a look at this thread. I haven't tried that fix because the trial doesn't work on deleting files, only copying and the website is terrible.

How to uninstall CS6 Indesign and Photoshop silently?

Hello,
We have a situation where we have to uninstall CS6 Indesign and Photoshop from dozens of computers. I would like to do this silently using Psexec or SCCM. So far I haven't been able to figure out how to do that. We have installed both using a msi file and I have tried command "msiexec.exe /uninstall C:\Temp\Build\indesigncs6.msi /quiet" for indesign but nothing happens. When taking the quiet command away I get an error saying "This feature can only be used to programs that have been installed". The error message has been roughly translated from Finnish so it probalbly isn't excatly the same in English versions. Obviously this computer has Indesign installed.
I have also tried the PDApp.exe, but haven't been able to run that silently either. Command I've tried is C:\Program Files\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe --appletID="DWA_UI" --appletVersion="2.0" --mode="silent" --mediaSignature="{CFB770D7-8D43-1014-922B-CC2715FADE3F}"
Is there a person who has successfully been able to silently uninstall Adobe Indesign or Photoshop CS6? If there is can you please tell us how to do it?

Thanks for answering. I tried to contact Adobe Support, but could not find out how to do that. I went to the Adobe Contact site and filled in what kind of problem I have and it just suggests that I ask from the community. If I try anything else it just leads me to the beginning.
You are absolutely correct that the CC Cleaner Tool is the way to do this. I have been able to generate cleanup.xml and used it. The problem is that the tool only finds Adobe Photoshop CS6 Driver version 13.0, Adobe Indesign CS6 Application Base Files version 8.0 and Adboe ID Credentials. It deletes these very efficiently and quietly. Problem is that it does not uninstall the whole program. For example all Adobe programs are still in the Start Menu and the Indesign folder is still found where it used to be. Have you any experience on this kind of problem?
Thank you in advance
Regards
Karri

Opening InDesign and Photoshop files

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