Opening jpg files

My Photoshow Elements 9 program selectively opens jpg files obtained by a digital microscope camera (it consistently opens only those pictures taken at 4X power and not those taken at 10X and 40X power). The camera providers were able to open all files with their Photshop CS 5.5 program, so they argue the problem comes from my photoshop. I already tried deleting the settings file but it did not solve it. How can I solve this?

Thanks for your prompt answer. I am opening the images through the Editor, using the tab File-Open. I then get a message window saying (translated from Spanish) "Cannot be fulfilled because there has been an error in the program".
I DO know the power of the microphotograph (4X, 10X, 40X) because I have them individually labeled and scaled. I just noticed that this varies with the day. Of photos made a few days back, the Editor only lets me open those of 40X power. ¡Weird!
I have been solving the problem by opening the photos from Powerpoint and saving them again as jpg. Then, Elements lets me open them OK and I process them fine! But it is an additional, time-consuming step and I want to avoid it.
The camera is an Amscope MU500, and uses a software called ToupView.
Sven

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