Opening Muse.

Hello, I have a case number: 210961871. My Adobe Muse will not open today. It is saying Unable to Validate Your Subscription and that I have 00 days remaining. This is not the case, I have an annual subscription. PLease help.

I apologize for inconvenience. We are currently performing maitenance on some of our servers. Unfortunately, its taking longer than expected. We expect that it should be available within 60 minutes.
Please watch the announcement on the front page for further information.
Cheers,
Justin

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I am unable to install the latest version of Muse 2014. When I open Muse it comes up with a 'new version is available' and when I click on 'install now' it takes me to the adobe muse website where I click on the 'Download' button. It will then come up wit

When I open Muse it comes up with a 'new version is available' and when I click on 'install now' it takes me to the adobe muse website where I click on the 'Download' button. It will then come up with 'Muse is downloading now'. It will then take me back to the Muse app again with the same 'install now' message. The new version has not installed, could some one please let me know the reason why it isn't installing.

Hi Jeff I have uninstalled Muse from my applications and have tried to download the new version but it displays a message 'file not found'. I have included a screenshot.

When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it

When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date. It was last updated in May but you have a new update today and it will not update. I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program. So I uninstalled the CC desktop. Then when I open Muse it says I need the CC desktop to help with the update. So I get stopped either way. Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things. Please advise.

All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
Are you on Windows or Mac? What OS version?

Is it possible to have two versions of Muse on one Machine? WhenI open Muse from my program menu in WIndows 7 it comes up the way I am used to. I did an upgrade a week or so ago and now I have an Adobe Muse CC 2014 on my desktop. WhenI open the applica

Is it possible to have two versions of Muse on one Machine? WhenI open Muse from my program menu in WIndows 7 it comes up the way I am used to. I did an upgrade a week or so ago and now I have an Adobe Muse CC 2014 on my desktop. WhenI open the application that way the GUI interface looksw totally different, more like Illustrator. What is that all about?

Since posting the above, I have resolved a sensible work-around in regard to ebookstores which prefer us to have separate accounts for our separate Adobe IDs.
However, I really would appreciate it if anyone here can confirm that a DRM controlled book does actually become associated with a particular Adobe ID account at the time of first download to Digital Editions on that PC/device.
Two large book stores have said using my account with them to download books to our two separate Adobe IDs is OK, but I don't want to find my husband is unable to open his downloaded books.
Thank you folks for any advice you can give,
Sue

I keep getting the message when I open Muse CC, that the latest version is here and that i need to download it... But when i click "Download Latest Version" and it takes me to the applications manager it tell me that Muse is "Up to date"..... I also downl

I keep getting the message when I open Muse CC, that the latest version is here and that i need to download it... But when i click "Download Latest Version" and it takes me to the applications manager it tell me that Muse is "Up to date"..... I also downloaded a template from Muse and it tells me when I open it that i also need the latest version... Can anyone explain why Iam getting this message and Why I can not up date?... Much appreciated

Download the creative cloud desktop app using the below link:-
Download Adobe Creative Cloud apps | Free Adobe CC trial
And then check if you get install Button for Muse CC 2014.3
Regards,
Neha

Cant open Muse

I can´t open Muse after the latest update on my IMac but on my MacBook Pro this works perfect. Why?

Hi katzy,
What version of adobe AIR are you using? Please try to upgrade it to the latest version. If the problem still exist, please uninstall Muse. Then create a new admin account. Login with the new admin account and then install Muse again.
Hope this helps!
Regards,
Aish

I cannot open Muse CC. This means I have no access to my website since I updated Muse last week.

Each time I try to open Muse CC I get an arror message: "trying to instantiate UID U22065 but last allocated UID is only 22063".
Any action I make shuts the programme down.
I have sent error log to Adobe (yesterday), but have heard nothing and need to access my website to update.
Terry Cheney

Could you "name names" on your host and/or the control panel it uses? That may help in searching for past threads about that particular software to either find a workaround or confirm that it is an unsolved problem.
Meanwhile, could you also check for error messages in Firefox's Browser Console? Here's how I suggest doing that:
(1) Open Firefox's browser console using either:
* Ctrl+Shift+j
* "3-bar" menu button > Developer > Browser Console
* (menu bar) Tools > Web Developer > Browser Console
(2) Click the Clear button to flush the existing messages
(3) Reload the page containing the upload button, then check for script or security error messages in the console
(4) Click the Upload button and select a file, then check for any new messages in the console
(5) If there is a final step to submit the file or start the upload process, trigger that and check for any new messages
You can select and copy (Ctrl+c) content from the console into a reply for comment by volunteers. However, you can ignore style warnings as those seldom will block functionality ("unclick" the CSS button at the top of the console to temporarily hide those messages).

When I open the control panel of Creative Cloud seems to me all white and if I try to open Muse The

when I open the control panel of Creative Cloud seems to me all white and if I try to open Muse The program asks me an internet connection but I'm already connected and surf regularly. What's going on? What should I do?

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Error Opening Muse File

I was attempting to open a file I had edited earlier in the day and kept getting this error.

Hi
What action is being attempted when the error appears? Most often such an error will be specific to the combination of something in a specific .muse file and the specific action you're attempting.
Please send us the .muse file and the MuseLog.txt file from your "Documents" folder at [email protected] along with a link to this thread. If the files are larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since not all services include it in the sharing invite they send.) Thanks.

When opening Muse it tells me the subscription has expired.

I have recently changes the login details for a old member of staff to a new one, through the teams control panel. Muse will not open despite all payments are up to date.

Rave,
I have the same problem. It says trial is expired, so I select the "sign in now" button. After sign in, it comes up with a place to enter a serial number. The only two other options are "back" and "next".
-Radfuehrer

I have paid for MUSE CC but can't open MUSE CC

I have a valid subscription. When I try to open the application it comes up with a box daying 00 days remaining but I have nearly a month. Directs me to the subscription manager which clearly shows my account I have it. I've now tried to uninstall MUSE in on my Mac and have gone into the CC thing through the little infinity icon on the top of my page and when to App and have tried to download MUSE CC again. It's currently about 25% installed. Any suggestions???? HELP
My subscriptionsView all
These online service subscriptions are associated with your Adobe ID.
Name
Action
Creative Cloud single-app membership for Adobe Muse (month-to-month)

Discussion of RE-installing http://forums.adobe.com/thread/1398961?tstart=0 may help... lots of links inside to different problems/options

Cannot open muse file Error Assert: "Corrupt XML in database record U1 class MuseSite"

I cannot open the .muse file. The site was saved as a .muse the saved as html and uploaded to web. Customer has a change and the .muse file will not open. The error I get is Error Assert: "Corrupt XML in database record U1 class MuseSite". How can this be fixed? What happened? Please help. I took the html version to DreamWeaver but it is very discombobulated on the design screen and strange coding on the code view. Please help, customer needs this change asap.
The error from the muse log is :
Build 8: Sun Jun 9 12:23:11 2013 UTC: Assert: Corrupt XML in database record U1 class MuseSite-DataBase/createPersistFromDataBaseRecord+DataBase/instantiate+DataBase/getRootPe rsist+DocumentConversion$/runConversion+DataBase/open+MuseSite$/openSite+NativeOpenProvide r/openThisFile+MuseImportManager/processFile+MuseImportManager/selectMultipleFilesHandler+ end stack
Build 8: Sun Jun 9 12:23:11 2013 UTC: EXCEPTION:TypeError: Error #1095: XML parser failure: Unterminated attribute.-DataBase/createPersistFromDataBaseRecord+DataBase/instantiate+DataBase/getRoot Persist+DocumentConversion$/runConversion+DataBase/open+MuseSite$/openSite+NativeOpenProvi der/openThisFile+MuseImportManager/processFile+MuseImportManager/selectMultipleFilesHandle r+end stack

I sent you the file and the info concerning where the file was stored via email. I am posting that info here as well.
You Asked:
The object that's reporting as damaged is a very important one. We may, or may not, be able to repair the file.
Was the file stored in a shared folder (i.e. Dropbox, Creative Cloud Files, Box, etc.)? No
Was it stored on a file server that was accessed from two separate copies of Muse? No
The file was stored on my personal Network Storage unit utilizing an Intellinet NAS with 2 1.5TB drives in a raid array. The file was created on a Mac Pro v 10.6.8
Model Name:    Mac Pro
Model Identifier:    MacPro4,1
Processor Name:    Quad-Core Intel Xeon
Processor Speed:    2.66 GHz
Number Of Processors:    1
Total Number Of Cores:    4
L2 Cache (per core):    256 KB
L3 Cache:    8 MB
Memory:    8 GB
Processor Interconnect Speed:    4.8 GT/s

I can´t open Muse. Keeps telling me to log in, and then I get an error message

I have been usig Muse for almost a year now and theese last few days I just can't open it!
Keeps telling med to sign in and when I do, I get an error message telling me to try later...
"Un unexpected error occured regarding your request. Try again later"
error 1-200
I tried to reinstall Adobe Air,
Adobe Cloud AND Adobe Muse... Nothing helps!
Anyone have a clue?
My clients are screaming, wanting me to update their websites :-(

Hi,
Have you tried steps given in this article
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html

Can not open Muse File due to Corrupt XML

I can not open my muse file and make changes to my website. When I try to open the file, I get this message:
An Error Has Occured
Assert: "Corrupt XML in database record U10684 class BoxPageItem"
I have no idea what to do or what could have even happened!!! Any help is appreciated!

Ugh. Well, first priority should be determining what hard drive in your workflow is failing. Odds are you have many other files (from the different applications you use, as well as Muse) with random bytes that are scrambled.
Unfortunately, with this type of random scrambling of bytes throughout a .muse file, it's very difficult to determine the extent of the damage without investing the full time to attempt to repair the file. Attempting a repair would take hours of effort and likely at least a few days chronologically. In the end it would be very difficult to determine when/if the file was fully repaired. If a repair appeared to be successful, I would be concerned the file would have lingering scrambled bytes that would manifest as abberant behavior in Muse in the future.
That said, after discussing things at length with a fellow developer we're going to try a few things to attempt to get a better picture of just how widespread the damage is. If it turns out to be pervasive, then the file is beyond repair (or at least it would take less time to recreate from scratch in Muse than it would to attempt to repair). If the corruption turns out to be more isolated or has a consistent pattern, we may be able to repair the file at least to the level we can no longer easily detect scrambled bytes.
We probably won't have an update before tomorrow.

Receiving upsampling warning when opening Muse

I am receiving a warning about an image being smaller than the space it is in, that it is being upsampled. Muse's warning says I should go to my assets and rework the image.
I have done that and am not even sure which image it would be in the Assets panel in the first place. If it is the one I think it is I have reduced the space that the image is in, actually matched the WxH to the image perfectly and the warning did not go away. I closed Muse and re-opened it twice to see if this warning would go away and it does not.
Again, the top-bottom.jpg image now is the same dimensions as the div it is placed into and the warning will not go away.
I have attached screenshots of the warning(s)
Is the square pixellated icon in the warnings column the warning symbol/image that Muse is alerting me to?
Now that I have corrected the space dimensions that he image sits in, how can I make the warning go away?

Hmmm, Muse is a bit quirky. I tried relinking the image, that didn't remove the warnings. I then deleted the image and re-placed it and that finally did away with the warnings. Problem solved. Hope this helps someone else.

Opening Muse.

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