Opening or saving files cause Illustrator 5.1 to crash, Feb 2011 MBP, Lion

I have the Creative Suite 5.5.  Illustrator starts, but trying to open (.ai or .pdf) or save a file causes it to crash
I have deleted the preferences folder
used uninstaller to uninstall complete Creative Suite package.  Used Adobe Creative Suite Cleaner Tool.app afterwards.   Reinstalled.   Still it crashes.
Photoshop, InDesign, Acrobat Pro  all seem fine.
Here is the start of the crash report, I can give more if it would help.  Any help would be appreciated!
Process:         Adobe Illustrator [17332]
Path:            /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         39 (15.1.0)
Code Type:       X86 (Native)
Parent Process:  launchd [122]
Date/Time:       2012-06-14 16:05:18.973 -0600
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version:  9
Crashed Thread:  0  Dispatch queue: com.apple.main-thread
Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000002
VM Regions Near 0x2:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    __TEXT                 0000000000001000-00000000010de000 [ 16.9M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
objc[17332]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   ???                                     0x00000002 0 + 2

Larry,
I did the unintall of just Illustrator and removed Preferences, however following directions the Cleaner Tool would not just clean for Illustrator.  the XLM file it produced did not list Illustrator separately, nor any Suite compenent, just Creative Suite (XLM listed below).  So I just uninstalled the whole suite, rebooted, then went back to the Cleaner Tool.   I tried to used the terminal command
sudo /PDHilman's Path to Adobe Creative Suite Cleaner Tool.app/Contents/MacOS/Adobe Creative Suite Cleaner Tool ‐‐removeAll=CS5
But that gave an error message silent mode only worked for CS5.5 or below and went back to the GUI (odd).  I then used the Cleaner Tool GUI and removed all CS5 - CS5.5.   The log file is also below.
I went into my library and there were still many CS5 - CS5.5 items under Application Support and Preferences!  For example  com.adobe.illustrator.plist.lockfile
I then reinstralled the whole suite.
STILL ILLUSTRATOR CRASHES WHEN TRYING TO OPEN A FILE.
I note, I think the last thing I did before this started was followed some directions to copy Mathematica fonts into my user library so I wasn't missing some math symbols when editing PDFs created with Mathematica.  But that was successful and I was able to open/edit/save them just fine.
--------XLM file----------
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<Products>
    <Properties>
        <Property name="eulaAccepted">1</Property>
    </Properties>
    <CreativeCloud>
        <!--<Product productName="Creative Cloud Installer" version="1.0"/>-->
    </CreativeCloud>
    <CS6></CS6>
    <CS5>
        <!--<Product productName="Creative Suite 5.5 Design Standard" version="5.5"/>-->
    </CS5>
    <CS4></CS4>
    <CS3></CS3>
</Products>
--------Log file from Cleaner-------------------
2012-06-26 23:17:54.313 Adobe Creative Suite Cleaner Tool[378:707] ***************Starting New Session*****************
2012-06-26 23:17:54.314 Adobe Creative Suite Cleaner Tool[378:707] Cleaner tool Version: 6.0.0.27
2012-06-26 23:17:54.315 Adobe Creative Suite Cleaner Tool[378:707] ERROR: This version of cleaner tool supports silent mode only for CS3, CS4 or CS5-CS5.5 products. Falling back to UI mode.
2012-06-26 23:17:54.316 Adobe Creative Suite Cleaner Tool[378:707] Mode=UI mode
2012-06-26 23:17:54.386 Adobe Creative Suite Cleaner Tool[378:707] ========================================
2012-06-26 23:18:33.691 Adobe Creative Suite Cleaner Tool[378:707] Product=CS5-CS5.5-CS6
2012-06-26 23:18:33.701 Adobe Creative Suite Cleaner Tool[378:707] Backup PDB created at /Library/Application Support/Adobe/backup20120626T231833/pdb.db
2012-06-26 23:18:33.867 Adobe Creative Suite Cleaner Tool[378:707] Backup Media DB created at /Library/Application Support/Adobe/backup20120626T231833/Media_db.db
2012-06-26 23:18:33.869 Adobe Creative Suite Cleaner Tool[378:707] Removing installer related files for 'CSInstaller' 'CS5_CS6_EXCLUDING_AAM'
2012-06-26 23:18:33.896 Adobe Creative Suite Cleaner Tool[378:707] Removing product content of : CSInstaller (CS5_CS6_EXCLUDING_AAM) ...
2012-06-26 23:18:33.898 Adobe Creative Suite Cleaner Tool[378:707] /Users/phillman5/Library/Application Support/Adobe/OOBE, no such file or directory.
2012-06-26 23:18:33.898 Adobe Creative Suite Cleaner Tool[378:707] /Users/phillman5/Applications/Adobe/OOBE, no such file or directory.
2012-06-26 23:18:33.899 Adobe Creative Suite Cleaner Tool[378:707] Successfully removed : /Library/Application Support/Adobe/SLStore_v1
2012-06-26 23:18:33.899 Adobe Creative Suite Cleaner Tool[378:707] Successfully removed : /Library/Application Support/Adobe/caps/pdb.db
2012-06-26 23:18:33.900 Adobe Creative Suite Cleaner Tool[378:707] Successfully removed : /Library/Application Support/Adobe/caps/Media_db.db
2012-06-26 23:18:33.900 Adobe Creative Suite Cleaner Tool[378:707] /Library/Application Support/Adobe/caps/pdb.db_preserved, no such file or directory.
2012-06-26 23:18:33.900 Adobe Creative Suite Cleaner Tool[378:707] /Library/Application Support/Adobe/caps/Media_db.db_preserved, no such file or directory.
2012-06-26 23:18:33.902 Adobe Creative Suite Cleaner Tool[378:707] csi inventory count = 0
2012-06-26 23:18:33.902 Adobe Creative Suite Cleaner Tool[378:707] noncsi inventory count = 0
2012-06-26 23:18:33.902 Adobe Creative Suite Cleaner Tool[378:707] aam files count = 1
2012-06-26 23:18:33.902 Adobe Creative Suite Cleaner Tool[378:707] Removed updater inventory for csi products
2012-06-26 23:18:54.540 Adobe Creative Suite Cleaner Tool[378:707] Product=CS5-CS5.5
2012-06-26 23:18:59.015 Adobe Creative Suite Cleaner Tool[378:707] ***************End Session*****************

Similar Messages

  • .AI files opening as text files in illustrator.

    I created two pieces of work last night, 2/4/15, using Adobe Illustrator and once completed I saved the files and haven't moved them from their original destination. I attempted to open the files today, 2/5/15, and have a pop up saying that it is opening the files as a text document and upon proceeding am met with a blank new document in the size of the file I had saved. A majority of previous files open with no problem and all have the same .ai extension and show the preview. Any help would be greatly appreciated as I'm not sure what caused this issue and I haven't run into in previously. Thank you.
    I have attached photos of the screen that appears upon opening the .ai files in illustrator.

    Hardy,
    You may see whether the file size seems right.
    You have already tried to create a new document and File>Place the corrupted one to see how much may be rescued that way.
    You may also try to open the document with Adobe Acrobat, if it was saved with PDF Compatible file ticked, then save it as PDF and try to open that.
    Here are some websites where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
    http://www.recoverytoolbox.com/buy_illustrator.html
    http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
    http://www.illustrator.fixtoolbox.com/
    As far as I remember, the first one is for Win and the one is for Mac, while the third one should be for both.
    Here are a few pages about struggling with it yourself:
    http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
    http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
    http://kb2.adobe.com/cps/500/cpsid_50032.html
    http://kb2.adobe.com/cps/500/cpsid_50031.html
    http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html

  • Office 2013 applications cannot be made to show the "Documents" folder when opening and saving files

    (Windows Server 2012R2 and Windows 8.1 PRO)
    We are redirecting the user's "Documents" folder to the network (using Folder Redirection). The OS hides this fact however, and most applications simply see the "Documents" folder when opening or saving files, including Office 2003.
    Office 2013 however displays the actual path, which in this case is:
    \\sever1\redirect$\username\documents
    Even if you forcibly set the "Default local file location:"  in the Options Save area to the 'Documents' folder in, say, Word, Word immediately converts the local path to the network path.
    Is there anyway to get Office 2013 to follow the virtual path? All of other apps follow it and expose the users only to "Documents".
    Thank you so much.
    Dana

    There's nothing in my FAQ concerning screen savers, so I'm unsure why you decided to take that approach. From your description, it looks like you only tried a few of the suggestions before throwing in the towel. That's fine, it's your call.
    I don't have the problems you described with 10.4.7. Usually when folks have problems after an update, these are caused by either installing an update on an already-corrutped system or they've installed third-party applications or hardware that have been rendered incompatible by the update.
    Before installing software updates, you may wish to consider the advice in my "Installing Software Updates" FAQ. Taking the steps therein before installing an update often helps avert problems and gives you a fallback position in case trouble arises.
    Good luck!
    Dr. Smoke
    Author: Troubleshooting Mac® OS X
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
    I may receive some form of compensation, financial or otherwise, from my recommendation or link.

  • Problem occurring when opening and saving files in AI SC5 with Windows 7

    Hi, I ‘am a Graphic Designer and first time working in UAE Windows 7 is basically the only OS here. My PC is:
    HP Elite 7000
    Intel® Core™ i5 CPU 2.67GHz
    4GB RAM
    32-bit
    Now to the problem, not that knowledgeable in IT stuff so here goes:
    1. Problem occurring when opening and saving files in AI SC5 with Windows 7. (You will actually see a “Not Responding” word coming out while opening and saving files, whether small or large files)
    2. Locked layers occasionally are moved accidentally.(Working on multiple layers is normal so we need to lock it specially the once on top. But there are times I still manage to select locked layers)
    3. After typing and locking the text, pressing “V” for the arrow key shortcut is still added to the text that is locked. (After typing I lock the text layer with my mouse and Press “V” to activate the arrow key… yes the arrow key is activated but the text is still typing the actual keyboard pressed)
    I’ve only use the brand new PC and installer for a month now. Not sure if this is compatibility issues or something else I’m not aware of.
    Thanks in advance to people that will reply.
    Cheers!!!

    Well I’m still wondering if it is compatibility issues because I’m also having problem with Photoshop CS5. These 3 are all bought at the same time (PC, Illustrator and Photoshop installers). The problem I’m having in Photoshop is not that too important, every time I Ctrl+O to view files, all PSD are shown in white paper like icons, no preview, and saving as well.
    Or I just purchased a corrupted or pirated installers… Adobe updates are done every time I’m prompted.

  • I can't open a .psd file in Illustrator CS4 after upgrading to Yosemite

    I can't open a .psd file in Illustrator CS4 after upgrading to Yosemite.

    Can you open any file, i.e. jpeg, etc.? Have you installed the Apple legacy Java: Java for OS X 2014-001? I'm guessing you have because you wouldn't be able to open PS at all without it. But have to ask.

  • Opening an EPS file in Illustrator

    Hello,
    How come Illustrator doesn't honor the BoundingBox comment of an EPS file? Whenever I open an EPS file in Illustrator the page size is always the default size, not the size specified in the BoundingBox line of the file. Is there a setting within Illustrator that will enable this?
    Thank you,
    Paul

    Hi Karsten,
    The EPS files are for use with LaTeX. Some of the EPS files I have were produced from other applications and are a lot leaner in size than if produced by Illustrator.
    Also, when I save an EPS file within Illustrator, I have to open it up in a text editor and remove everything after %%EOF.
    Is there a special PostScript code for specifying the page size for use in Illustrator?

  • Opening cs3  psd file in Illustrator cs3

    Hi,
    I am trying to open a psd file in Illustrator cs3. The layers are patially flatened. The paths are lost.
    Is this not a basic feature of the suite 3?
    JPD

    I just downloaded a file from
    http://rwillustrator.blogspot.com/2008/07/technique-emboss-text-effect.html
    The file is small and is named emboss.ai
    http://www.mordy.com/pics/emboss.zip
    In it there is only a crop area.
    I dont understand why there is a (plate image) thumbnail in the preview area when I click on the file before opening it. The file does not show any plate.
    JPD

  • Open a PDF file in illustrator with multiple pages CS6

    Hi all,
    Maybe someone could tell me if this feature is already available...
    I really need to use this feature... maybe someone has a Idea? i need to translate and edit a PDF file that was original designed by our factory... they had hired a company to make the documentation but the company did go bankrupt so we can't get the original files en need the edit the compressed PDF File...
    I Hope someone could help me...
    Greetz
    Leroy

    hi,
    16 PDF Files with 4 pages Each..
    don’t know what kind of text it is…
    about image quality… if there is a method to editing of the PDF ..  then I could Replace the Images …
    Van: Monika Gause [email protected]
    Verzonden: woensdag 22 augustus 2012 13:31
    Aan: AcidusW01
    Onderwerp: Open a PDF file in illustrator with multiple pages CS6
    Re: Open a PDF file in illustrator with multiple pages CS6
    created by Monika Gause <http://forums.adobe.com/people/Monika+Gause>  in Illustrator - View the full discussion <http://forums.adobe.com/message/4639138#4639138

  • How to open Freehand 8 files in Illustrator CS6

    You used to be able to open Freehand 8 files in Illustrator CS4 by changing their extension to .eps, but that trick appears to no longer work with CS6.  Has anyone figured out a trick with CS6 to get them to open?

    richjones98 wrote:
    You used to be able to open Freehand 8 files in Illustrator CS4 by changing their extension to .eps ..
    What a weird thing to do. It wasn't a "trick" or something at all.

  • NEED Help Running Out Of Time+++Q:Opening a PSD file in Illustrator Question???

    Hello everyone!!! Hope everyone is staying dry and warm!!!
    I have some artwork im doing for screen printing and a friend has been sending me some artwork to work on. The problem we are having is some of the artwork will open in Illustrator or CorelX4 and stay editable but then he will send me some that when I open in Illustrator it gives me this message and then will not be editable:
                           """This document has greater than 8-bit depth it will be imported as an 8-bit flat composite""""
    Can anyone tell us why this is happening??? I have researched this with no answers so far??? He is using PSD2 and Im usin PSD4 and Illustrator4
    Please help!!!!! Running out of time for this artwork to be completed.
    Thanks
    Bobby

    Photoshop is capable of saving files that are 16 or 32 bit depth. This has to do with the amount of colors that are accessable. The message you are seeing is telling you that it will convert the file back to 8 bit color space for you. This bit depth is talking about per channel, not over all. So a cmyk file would have 8 bits for cyan, 8 for megenta, 8 for yellow and 8 for black. Having a higher amount of bits per channel, photoshop is then capable of doing things like smoother gradients, retreiving data from raw images to produce an image that shows more highlights and shadows without the clipping and so forth.
    Most basic monitors are only 8 bit, same goes for most printers. So unless you need to access the extra color depth, you should be fine in 8 bit. If you don't want to see this message, just tell your friend to send the images at 8 bit.

  • Can't open just created file in illustrator

    Hello!
    Yesterday I created 4 logos and saved them in AI and today I can't open any of them. Illustrator says it's in know format and can't be open.
    This error happens all the time for last 2 month and not only with illustrator, but with photoshop and indesign too. I can't work like this! I can't redo everything all the time.
    I use Mac with Yosemite and CC2014.
    Can someone help me? I tried restarting, clearing preferences and installing and uninstalling all the apps. illustrator

    kirito,
    It is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky, at least for a while, but it is better to be safe than sorry.
    In addition to the (far greater) risk of file corruption, some issues are mentioned here:
    http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

  • Cannot open some PDF files in Illustrator

    Hi,
      One of our users is unable to open some PDF files in her ver of illustrator.
    Her version is 15.0.2 using Windows 7 64bit
    She can open the PDF in reader but when she tries to opens it in Illustrator she gets error "file not found" this is the same if she right clicks open with illustrator or double clicks, and also if she tries to open from within Illustrator.
    The file was created using illustrator for MAC and they can open the file OK, they also tried to save the file as an AI and she still cannot open it.
    I have no ideas, any help would be very much appreciated.

    kprust,
    Which version are the files created in?
    If above CS5, what happens if they are downsaved to CS5, then (saved as PDF and) opened by her?
    And what happens if she creates a PDF herself and then tries to open it?

  • Saving files in Illustrator

    Hello,
    Rookie question: I have had someone doing work for me in Illustrator (CS5) and she has saved all files as .pdf. There is not a single .ai file on the machine. She says there is no reason to save as .ai because Illustrator will allow us to open and edit the .pdf files anyway.
    Is this correct?
    Also, can a file be created in Illustrator and ONLY saved as pdf (I would think it is necess to save the .ai first and then create pdf later)?
    Thank you for your help,
    Chris

    When you save an Illustrator file in AI format with the option Create PDF Compatible File turned on (default), two entire versions of the artwork are written into the file: one as native AI content, the other as "dumbed down" PDF content, "cordoned off" as if in a "black box" for use by other programs which cannot open the native AI content. The file is given a .ai extension, and should show an Illustrator icon in the OS. When you try to open that file with Acrobat, it is the dumbed-down Acrobat stuff that opens, not the native Illustrator stuff. Similarly (and often not realized), when you import that file into InDesign, it is the dumbed-down PDF content that is actually imported, not the native AI stuff. InDesign cannot import an AI file if the PDF version of the content is not included.
    Inversely, when you save an Illustrator file in PDF format with the option Preserve Illustrator Editing Capabilities turned on (again default), two entire versions of the artwork are written into the file: one as "dumbed down" PDF content; the other as native AI content, "cordoned off" in a "black box" for use by Illustrator. So this just flops the whole thing. The file is given a .pdf extension, and should show a PDF icon in the OS. But when you open that file with Illustrator, Illustrator checks for the Illustrator-native content and opens that.
    Back when this nonsense was implemented, it allowed Adobe's marketing to claim that "PDF is now Illustrator's native format."
    Many designers, seemingly proud of their esoteric knowledge that this confusing crap is going on, seem to think it somehow "clever" to therefore save every thing as a PDF, because "After all, it contains the AI-native content, too." Doing so is bad practice, because as you've discovered it just creates confusion for downstream users who don't understand why they get properly editable content when they open one "PDF" with Illustrator, and why they get dumbed-down garbage when they open another PDF.
    My advice:
    If the file is intended for later editing in Illustrator and/or for archiving, don't play games with downstream users; just save it as dang Illustrator file. Yeah, if you're not worried about needlessly bloated file size, go ahead and leave the PDF compatibility option on.
    If the file is considered finished, and is intended for delivery as a PDF, just save it as a PDF. If you don't intend for the recipient to edit it in Illustrator, turn off the Preserve Illustrator Editing Capabilities option and thereby significantly reduce the file size. Yeah, if you just don't trust yourself to deliver a properly print- or press-ready PDF and consider allowing some unknown dweeb with an unknown expertise level at the printing house to muck around with your file at the last minute some kind of "safety net"—go ahead and leave on the Illustrator Editabilty option if it makes you feel better.
    My practice is to act like I always did before this silly smoke-and-mirrors stuff was implemented. I think and work in terms of "working files" and "delivery files". I save the working file in AI format, and leave the silly embedded PDF option on jus because it's default, unless I'm sending it to someone and want to minimize file size. When I save as PDF, I turn off the Illustrator Editabilty option because I don't intend for someone to edit it in Illustrator. (If I did, I would...duh...send an AI file.)
    In other words, I basically pretend that the smoke-and-mirrors doesn't exist, and I don't try to be "clever" about it. I save what I think of as a native AI file in .ai format. I save what I intend to be a PDF file in .pdf format.
    For more esoteric fun & games, we can later talk about the equally nonsensical idea that PNG is the "native format" of Fireworks.
    JET

  • CS3 crashes when Opening and saving files - also runs slow

    Today, while using photoshop, it locked up on me & I had to force quit. It then wouldn't open a file either via Bridge or the open menu. I could create a new file, but it would hang while attempting to save.
    I downloaded and ran the FixVCUIFramework, and it allowed me to open and save 1 file, before it started not saving or opening again. Running the Fix again has no effect.
    I switched to another user account, and everything works fine - in fact PS runs much speedier in the 2nd user account than in my main account. I hadn't noticed how slow it had become in opening and saving.
    Any ideas of where to look in trying to repair my main account? I don't want to have to migrate everything over to the 2nd account. Bridge in the 2nd account doesn't allow me to open all my folders, so I'd prefer not to work totally with a new user account.
    PSCS3 10.0.1
    Mac 2GHZ dual 4.5 gig ram
    10 gig external scratch disk - PS running at 71%
    Mac OS X.4.11
    A day without Photoshop is like a day without sunshine ...
    Thanks

    A forced quit WILL create corruption.
    An Archive and Install of the OS will give you a fresh system in your regular account while preserving your settings. Should take you less than 45 minutes.
    But you may want to try deleting your Photoshop preferences and running the 10.4.11 update over your existing 10.4.11 system first. That may work too, and it would be faster.

  • How I prevent the batting linestyle from being lost when opening an Autocad file in Illustrator?

    I have worked out how to open Autocad files in Illustrator, but Illustrator does not obviously recognise the batting linestyle I have used for insulation and it only appears as a straight line. Is there any where to preserve the batting line when opening the file in Illustrator?

    If a linestyle is not coming over, I would assign a unique color in CAD. This way you can select similar color in Illustrator, and change them easily in Illustrator.

Maybe you are looking for

  • How to move video inside LR 4?

    Hi Could anyone please explain to  me how to move a video, from one folder to another inside LR 4? I've moved pictures from one folder to another inside LR 4 several times before, I just marked the pics I wanted to move, and draged them to the desire

  • How can I do order tracking with a DC speed signal?

    I'm using SignalExpress 2009 to bring in several strain signals which will require order tracking.  The speed signal will be a 4-20 mA DC input.  How can I set this up as my speed reference?

  • Bookmark backup file saved as "file"...Can't restore

    I have to reinstall Windows XP and before I did I backed up my bookmarks using the backup feature in firefox. Now that I'm getting things back in order, firefox won't allow me to restore that file because it's not saved as either the JSON or HTML. It

  • Tree Control  and context menu

    Hello, I created a tree with a menu. But the menu is not displayed on right click of a node .... Well I can miss something... Anybody have an idea for help me ? Best regards

  • Hi experts i would like to know about user exit variables?

    Hi there experts,         sorry for being pain, can some one give me an idea about what are user exit variables and where are they used ?cheers thanks.