Opening our program after payment when account is active but the dialog box says free trial has expired

opening our program after payment when account is active but the dialog box says free trial has expired

Has it ever been shown as fully licensed on this computer? Or has it just been showing a free trial countdown, which you ignored and it has now run out?

Similar Messages

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    how do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

    Remove all current Adobe software.  Download Adobe Cleaner Follow instructions.

  • I can't open my full PAID version of Photoshop CS6 without popup saying my free trial has expired and demanding payment.

    I can't open my full PAID version of Photoshop CS6 without popup saying my free trial has expired and demanding payment. No customer support. Live chat will not support it.

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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  • I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.

    I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.

    Sign out from Creative Cloud and sign in again using email ID using which you had purcahsed subscription:
    https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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    4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
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    I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!

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    If it still doesn't work ,follow these steps and see how it goes .
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    entering the serial number doesn't work

    capnpanic wrote:
    I bought elements and now its says my trial has expired
    entering the serial number doesn't work
    Your caption says "I have my original serial number" , so do you mean to say the original for PSE11?  If so then it won't work in PSE12.  You need to enter the serial number you got in the email when you bought the upgrade from Adobe as download.  Did you get the email from Adobe about this and have you kept it in your inbox or somewhere safe?

  • I have downloaded and installed creative cloud yesterday and wanted to use the free trial first, but when I go to open photoshop it says my trial has expired

    This is a totally new account, and I dont understand why my trial has expired when its a new account.

    NOthing you can do. Sometimes this happens - technical glitches on your system or attempts at tampering. It can't be fixed. You have to buy the software or try tomrun the trial on another machine.
    Mylenium

  • How do I download one program out of the creative suite once a trial has expired???

    My trial of adobe illustrator was still active when I downloaded my creative suite for mac. However once my trial has expired, the serial number for my pack doesn't work when I type this in to license the software?

    CC doesn't use serial numbers. It's solely based on your Adobe ID. If you have a redemption code from a prepaid voucher, refer to this:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    If the programs wrongfully request a serial number, then this would be relevant:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Mylenium

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    I normally update FF when prompted, and did so when v3.6.6 was released. Howvere, the dialog box appeared to function properly until it said 'download paused', and now won't go away or let me start again. How do I cancel this download to try again?
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  • My trial version lasted only 1 hour. When I try to edit a photo I get a "Trial has expired message"

    My trial version lasted
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    I changed some dates on some photos.
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  • Subscribe to Photoshop CC for photographers but keeps saying my trial has expired. Both Photoshop and lightroom. Smetimes this happens 3 times in one day or perhaps every  third day. When I open either package I get a message saying that I have 00 days le

    Both Photoshop and Lightroom exhibit the same error. Sometimes this happens 3 times in one day or perhaps every  third day. When I open either package I get a message saying that I have 00 days left in the trial and to continue I need to purchase a licence or start a trail. If I click on purchase a Licence the once I log in with Adobe ID I can get started. I have contacted Adobe chat support 6 times. They suggest deleting an opm.db  file and assure me that this will sort the problem and within 24 hours back to square one

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  • I trashed my Aperture preferences, so now I can open Aperture. The dialog box says Welcome to Aperture. Will I still have my old Aperture Library?

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  • Firefox is using incorrect font, how do i fix it when i cant read even the dialog boxes

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    So Firefox worked normally before the malware cleanup? You might want to reinstall Firefox (without removing the current version) and see whether that corrects it.
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  • I bought the complete package & now when I try to install photoshop, illustrator & indesign it says my trial has expired and gives the option to buy even though I already have, HELP

    help me pls

    The prompt that asks to buy will have an option of " license this software" at the bottom, click at that , it will ask you to sign with your Adobe ID.
    Or you can sign out & sign in back to CC desktop to activate.
    If the issue still persists, please contact Adobe Support http://adobe.ly/yxj0t6
    Regards
    Rajshree

  • When I try and download photoshops 30 day free trial, it says my trial has expired...

    I can download creative cloud but as soon as I download photoshop, it says that my 30 day trial has finished and I need to buy the product. However, I have never downloaded a trial for photoshop before. Help?

    Trial mode expires prematurely
    http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

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