Opening our program after payment when account is active but the dialog box says free trial has expired
opening our program after payment when account is active but the dialog box says free trial has expired
Has it ever been shown as fully licensed on this computer? Or has it just been showing a free trial countdown, which you ignored and it has now run out?
Similar Messages
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how do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?
Remove all current Adobe software. Download Adobe Cleaner Follow instructions.
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I can't open my full PAID version of Photoshop CS6 without popup saying my free trial has expired and demanding payment. No customer support. Live chat will not support it.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium -
I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.
Sign out from Creative Cloud and sign in again using email ID using which you had purcahsed subscription:
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps which is asking for serial number and check.
Still asks for serial number check the hosts file for Adobe entries , if present remove it and try to activate.
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked Authenticate with your Mac password.
Make sure to select "Replace" option when prompted.
Then launch CC apps which is asking for serial number and check. -
I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!
Hi Margot ,
You can click on accept or buy ,which ever option you see on that dialog box.It will prompt you to type in your Adobe Credentials.You can license it by doing the same.
If it still doesn't work ,follow these steps and see how it goes .
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards
Sukrit Dhingra -
I bought elements and now its says my trial has expired
entering the serial number doesn't workcapnpanic wrote:
I bought elements and now its says my trial has expired
entering the serial number doesn't work
Your caption says "I have my original serial number" , so do you mean to say the original for PSE11? If so then it won't work in PSE12. You need to enter the serial number you got in the email when you bought the upgrade from Adobe as download. Did you get the email from Adobe about this and have you kept it in your inbox or somewhere safe? -
This is a totally new account, and I dont understand why my trial has expired when its a new account.
NOthing you can do. Sometimes this happens - technical glitches on your system or attempts at tampering. It can't be fixed. You have to buy the software or try tomrun the trial on another machine.
Mylenium -
My trial of adobe illustrator was still active when I downloaded my creative suite for mac. However once my trial has expired, the serial number for my pack doesn't work when I type this in to license the software?
CC doesn't use serial numbers. It's solely based on your Adobe ID. If you have a redemption code from a prepaid voucher, refer to this:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
If the programs wrongfully request a serial number, then this would be relevant:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium -
When downloading v3.6.6 the dialog box shows 'download paused'
I normally update FF when prompted, and did so when v3.6.6 was released. Howvere, the dialog box appeared to function properly until it said 'download paused', and now won't go away or let me start again. How do I cancel this download to try again?
== This happened ==
Just once or twice
== I was downloading a routine updateok thats fucked up.
https://wiki.mozilla.org/Software_Update:Manually_Installing_a_MAR_file#Steps_for_Windows
I tried to manually update, it failed no apparent reason, i followed the directions to the T.
But upon starting firefox again i was able to use the firefox updater to get to 3.6.8... no longer hung donwloading 3.6.7...go figure. -
My trial version lasted
only about 1 hour. When I try to edit a
photo I get a message "Your Trial has expired" and it asks for my license key. How do I get 30 days of trial?I changed some dates on some photos.
I think that is when my Trial expired. I deleted Photoshop Elements 8 and reloaded it. My trial was still expired. I have since purchased the product. Thanks for your help. -
Both Photoshop and Lightroom exhibit the same error. Sometimes this happens 3 times in one day or perhaps every third day. When I open either package I get a message saying that I have 00 days left in the trial and to continue I need to purchase a licence or start a trail. If I click on purchase a Licence the once I log in with Adobe ID I can get started. I have contacted Adobe chat support 6 times. They suggest deleting an opm.db file and assure me that this will sort the problem and within 24 hours back to square one
Here it happens only with photoshop cc 2014. i just deleped opm.db i will check again tomorrow.
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I can open Aperture now, but since it says Welcome Aperture, I just want to make sure my old Library is there still. I don't want proceed until I know my photos are safe. They are backed up on Time Machine and a Cloud service, too, if I need to retrive them. I had a problem where my computer shutdown during a rebuild/repair, but when I re-boot, I couldn't open Aperture. Any advice will help.
I have looked in my Picture folder and see "Aperture Library", but not "Aperture Library.aplibrary". Are they the same?
Have you set the Finder to hide the filename extensions? Then enable the extensions to be shown in the Finder Preferences (Advanced tab):
You could also have hidden the extensionin the "Get Info" panel for the Aperture Library:
Can I open this new "Aperture Library"? If I do open this new "Aperture LIbrary," will my old photo library be there?
If that library only has been created yesterday, it is unlikely, that it will contain your photos. How large is this "Aperture Library"? If it is very small, only a few MB, then it is probably a default library, that Aperture has created, when it could not find your regular library. But if it has several GB, than it can be your Aperture Library - then double click it to open it and see.
If your old "Aperture Library" is not in your Pictures folder, enter ".aplibrary" in the Spotlight searchfield in the upper right corner of your screen.
Does that turn up more libraries? -
Firefox is using incorrect font, how do i fix it when i cant read even the dialog boxes
i cannot paste a screen shot here. firefox is is using small boxes instead of text, that may be ascii codes.
So Firefox worked normally before the malware cleanup? You might want to reinstall Firefox (without removing the current version) and see whether that corrects it.
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, download Firefox 5 from http://www.mozilla.com/firefox
Close Firefox and run the installer. Does that fix it?
If not, you might need to create a new Firefox profile to work around some bad settings or corruption.
You can start the profile manager using the method described in this article: [https://support.mozilla.com/kb/Managing+profiles Managing profiles].
After creating the new profile, if Firefox is working again, you can move key settings like bookmarks from your damaged profile to the new profile. See [https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile Recovering important data from an old profile].
Any luck? -
help me pls
The prompt that asks to buy will have an option of " license this software" at the bottom, click at that , it will ask you to sign with your Adobe ID.
Or you can sign out & sign in back to CC desktop to activate.
If the issue still persists, please contact Adobe Support http://adobe.ly/yxj0t6
Regards
Rajshree -
I can download creative cloud but as soon as I download photoshop, it says that my 30 day trial has finished and I need to buy the product. However, I have never downloaded a trial for photoshop before. Help?
Trial mode expires prematurely
http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html
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