Opening Photoshop CS5 Extended - It crashes immediately!

Hello All,
I have downloaded and installed Photoshop CS5 Extended.
The problem is that after entering my ID and password (first time),
the splash screen appears, saying Photoshop.
When it tries to initiate "plugins-SupportScript" it crashes every time.
I uninstalled and re-installed. I get the same problem.
What do I do? What should I check? I am using Windows XP,
Service Pack 3.
Felicia

This is reported here from time to time.
One immediate workaround to get you up and working might be to disable the ScriptingSupport plug-in temporarily by renaming it to have a ~ character in front. On a 32 bit operating system you'll find it here:
C:\Program Files\Adobe\Adobe Photoshop CS5\Plug-ins\Extensions\ScriptingSupport.8li
Note that disabling this plug-in is just a workaround to get you to where you might be able to run Photoshop while you investigate this further.
I'd start by thoroughly searching this forum for "ScriptingSupport" and see what others have done to correct the problem. It may be that you have to clear your Photoshop preferences to default.
-Noel

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Application Manager prompt while trying to open Photoshop CS5 Extended

Hi,
I have a problem since yesterday. When I try to open Photoshop I get such a prompt:
Adobe Photoshop CS5 Extended
Adobe Application Manager is needed to start your trial.
Adobe Application Manager is needed to resolve this problem. However, it is missing or damaged.
Download a new copy of Adobe Application Manager from http://www.adobe.com,
or install this product again.
OK
For some reason it doesn't see my serial number. So I installed Adobe Application Manager and it opens Photoshop in trial mode asking to enter my serial number or start a 30-day trial. I don't have my CD or box any more. Is my serial number stored anywhere on my computer (Windows 7, 64-bit)?
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Please help.

Did you register it? Then you can log into your account and retrieve it there.
The serial number to license the software is what you pay for. Always keep serial numbers in a safe place with backups.

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Direct Download Links for Adobe Software
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I've just installed Photoshop on my system. My video drivers and everything are up to date. Video card is NVidia GeForce 7050/ nForce 620i and it shows as compatible on the Photoshop tested cards list.
Photoshop CS5 Extended opens fine and dandy. But whenever I try to do anything it crashes. Tried scanning a document via the Photoshop import, scan starts, goes to open the scanned object, crashes. Tried opening a new document. Set my document preferences, click ok, Photoshop crashes... Try to open an existing image, the image starts to open, Photoshop crashes... I think you get the picture.. but I don't LOL.....
I have the event viewer log and it is as follows:
On the General Tab it states:
[quote]
Faulting application Photoshop.exe, version 12.0.0.0, time stamp 0x4bbc56b6, faulting module nvoglv32.dll, version 8.17.12.5896, time stamp 0x4c37909c, exception code 0xc0000005, fault offset 0x000a85db, process id 0x1618, application start time 0x01cb30166d870724.[/quote]
On the Details tab it states:
[quote]
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2010-07-30T18:39:14.000Z
EventRecordID
17573
Channel
Application
Computer
John-PC
Security
EventData
Photoshop.exe
12.0.0.0
4bbc56b6
nvoglv32.dll
8.17.12.5896
4c37909c
c0000005
000a85db
1618
01cb30166d870724
[/quote]
I'm at a loss..... Does anyone have a flashlight to help me find my way out of this deep dark cave? LOL
Thanks in advance.

Latest is not always greatest with video drivers, ESPECIALLY from nVidia.
1. They apparently don't put too much effort into supporting older hardware.
2. The MUCH larger video game market has them all scrambling to improve their latest and greatest offerings to improve the frame rate in Crysis or whatever, and they don't seem all that interested in Photoshop users.
-Noel

Photoshop CS5 Extended 64 Bit (trial) crashes on start-up

Hi,
I have both, the 64 bit and 32 bit trial versons of Photoshop CS5 Extended. The 32 bit program works, but the 64 bit crashes on startup. It just tells me it has "stopped working". I am using Window's 7 (64 bit), and have an "ATI Mobility Radeon HD 4670" video card, so it should work. Can someone please help me. I'd like to buy the 64 bit version but no sense if I cannot get it to open.
Thank you

Processor: I5 cpu
Installed Physical memory: 8.00
Total physical Mem: 7.99
Available physical Mem: 6.04
Virtural Mem: 16.
Avail Virtural Mem 13.4
The event log error:
Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7b325
Exception code: 0xc0000005
Fault offset: 0x000000000005152e
Faulting process id: 0x1730
Faulting application start time: 0x01cce0fb6894e973
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a7bcb7da-4cee-11e1-94b2-c1d403ea3fce
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-02-01T16:06:10.000000000Z" />
<EventRecordID>73936</EventRecordID>
Does that help at all?
Also, if you change the registry, will that keep you from doing anything important in the program? I've read on the forum that it keeps the 3-D part from working correctly?.... or not.

Photoshop cs5 extended has to close every time i try to open a file

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Update your graphics driver or disable OpenGL in the prefs...
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Photoshop won't open Raw images with my new Camera Canon 6D help! I use Photoshop CS5 extended version.

Hello,
I got a new camera and Photoshop and Lightroom won't open Raw images with my new Camera Canon 6D help! I use Photoshop CS5 extended version. and Lightroom 3

Good news and bad news:
The bad news is that you need CS6 or higher to open 6D RAWs. (The 6D didn't get support until Camera Raw 7.3; 7.0 premiered in CS6.) You can choose to upgrade (I'd recommend skipping CS6 and go straight for CC 2014 for $10/month) *OR*...
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I have installed adobe photoshop CS5 extended and I don't know where to find how to open it up.

I have downloaded photoshop CS5 extended and I don't know how to find where to open it up.

Which operating system are you using? It should open in the usual manner depending on your OS.

Hi please can you help me. I have photoshop CS5 extended, I bought a new camera Nikon D610 I want to edit my photos adobe camera raw , but when I try to open photoshop CS5 it will not open. Please can you tell me how to download and install the camera raw

HI bought a new camera Nikon D610 , I am using adobe photoshop CS5 extended, I want to edit my photos in camera raw but it is not possible to do so . I need to download camera raw plugin for CS5 can some tell me how to do so or if there is a link for the camera plugin.
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For that Nikon model you need ACR 8.3 that means CS6 or CC. Or you can download the DNG converter convert your Nikon RAW files to Adobe RAW files. And then process the Adobe RAW files with CS5 ACR version 6.7
Camera Raw plug-in | Supported cameras

Program error when try to use 3D repousse in Photoshop CS5 extended?

Please help!!!! Unable to use 3D repousse Photoshop CS5 Extended (my system info is described below)
I tried almost everything that is available in Adobe library help, also re-installed programs as requested by Adobe support (suspected to get rid of me), it did not solve the problem.
I used to have 3D capabilities, and also crop tool worked well before (now it changes all layers when using crop even in background). My PC is same, nor I downloaded plugins or changed video cards (these things are too advanced for me!), also restored preferences many times.
My system makes automatic updates, reviewed graphics and adobe as recommended.
OpenGL settings is odd …only can access basic, other modes are not highlighted (normal or advanced).
ERRORS (for 3D Text)
1-“Your 3D scene now exceeds the limits of lights and/or textures for the video card’s hardware-accelerated 3D rendering. As long as the limits are exceeded, 3D rendering will be done in software only, and some features (e.g Repousse)will be disabled.”
2- “Your video card does not meet the requirements for hardware-accelerated 3D rendering. All 3D will be rendered with software only “
3-“ Could no complete the text layer command because of a program error”
ERROR (for object)
Open GL/GPU HARDWARE ACCELERATION IS CURRENTLY DISABLED. 3D WILL NOW BE RENDERED WITH SOFTWARE ONLY. TO ENABLE OPEN/GL ACCELERATION, GO TO PREFERENCES > PERFORMANCE TAB AND CHECK THE “ENABLE OPENGL GRAWING” CHECK BOX.
Is it possible that I have a GPU Sniffer? all these terms I have learned recently =)   but I have a healthy & capable graphic card and accepted by adobe standards.
SYSTEM INFO
Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2128 MHz
Built-in memory: 3895 MB
Free memory: 2210 MB
Memory available to Photoshop: 3280 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) Graphics Media Accelerator HD
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1360
Video Card Number: 1
Video Card: Intel(R) Graphics Media Accelerator HD
Driver Version: 8.15.10.1968
Driver Date: 20091008000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode: 1360 x 768 x 4294967296 colors
Video Card Caption: Intel(R) Graphics Media Accelerator HD
Video Card Memory: 1723 MB
Serial number:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
Temporary file path: C:\Users\Patricia\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 284.6G, 218.5G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2010/12/13-23:37:10   64.449933 64.449933
   adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786 64.452786
AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0
   AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93 61.433187
AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68 61.2954
   AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419 64.341419
   AdobePIP.dll   Adobe Product Improvement Program   5.5.0.1265
   AdobeXMP.dll   Adobe XMP Core   5.0 64.140949
AdobeXMPFiles.dll   Adobe XMP Files   5.0   64.140949
AdobeXMPScript.dll   Adobe XMP Script   5.0   64.140949
   adobe_caps.dll   Adobe CAPS 4,0,42,0
adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
   AFlame.dll   AFlame 2011/01/10-23:33:35   64.444140 64.444140
   AFlamingo.dll   AFlamingo 2011/01/10-23:33:35   64.436825 64.436825
   AGM.dll   AGM 2010/12/13-23:37:10   64.449933 64.449933
   ahclient.dll    AdobeHelp Dynamic Link Library   1,6,0,20
   aif_core.dll   AIF 2.0   53.422628
   aif_ogl.dll   AIF 2.0   53.422628
   amtlib.dll   AMTLib (64 Bit)   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
amtservices.dll   AMTServices (64 Bit)   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
   ARE.dll   ARE 2010/12/13-23:37:10   64.449933 64.449933
   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/01/10-23:33:35   64.436825 64.436825
   AXEDOMCore.dll   AXEDOMCore 2011/01/10-23:33:35   64.436825 64.436825
   Bib.dll   BIB 2010/12/13-23:37:10   64.449933 64.449933
   BIBUtils.dll   BIBUtils 2010/12/13-23:37:10   64.449933 64.449933
boost_threads.dll   DVA Product   5.0.0
   cg.dll   NVIDIA Cg Runtime   2.0.0015
   cgGL.dll   NVIDIA Cg Runtime   2.0.0015
   CoolType.dll   CoolType 2010/12/13-23:37:10   64.449933 64.449933
   data_flow.dll   AIF   2.0 53.422628
   dvaadameve.dll   DVA Product 5.0.0
   dvacore.dll   DVA Product 5.0.0
   dvaui.dll   DVA Product 5.0.0
ExtendScript.dll   ExtendScript 2011/01/17-17:14:10   61.452840   61.452840
   FileInfo.dll   Adobe XMP FileInfo   5.0 64.140949
   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896
   icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896
   image_flow.dll   AIF 2.0   53.422628
image_runtime.dll   AIF   2.0 53.422628
   JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312 64.181312
libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession 2.1.2.1263
   MPS.dll   MPS 2010/12/13-23:37:10   64.450375 64.450375
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161
pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS5.1   CS5.1
   Plugin.dll   Adobe Photoshop CS5   CS5
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.5.0.232
   PSArt.dll   Adobe Photoshop CS5.1   CS5.1
   PSViews.dll   Adobe Photoshop CS5.1   CS5.1
   SCCore.dll   ScCore 2011/01/17-17:14:10   61.452840 61.452840
   tbb.dll   Threading Building Blocks   2, 1, 2009, 0201
   TfFontMgr.dll   FontMgr 9.3.0.113
   TfKernel.dll   Kernel 9.3.0.113
   TFKGEOM.dll   Kernel Geom 9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
   wu3d.dll   U3D Writer 9.3.0.113
Installed plug-ins:
   3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Accented Edges 12.0
   ADM 3.11x01
   Angled Strokes 12.0
   Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Bas Relief 12.0
   BMP 12.0.2
   Camera Raw 6.3
   Chalk & Charcoal 12.0
   Charcoal 12.0
   Chrome 12.0
   Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Color Halftone 12.0.2
   Colored Pencil 12.0
   CompuServe GIF 12.0.2
   Conté Crayon 12.0
   Craquelure 12.0
   Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Crop and Straighten Photos Filter 12.0.2
   Crosshatch 12.0
   Crystallize 12.0.2
   Cutout 12.0
   Dark Strokes 12.0
   De-Interlace 12.0.2
   Dicom 12.0
   Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Diffuse Glow 12.0
   Displace 12.0.2
   Dry Brush 12.0
   Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Embed Watermark 4.0
   Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Extrude 12.0.2
   FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Fibers 12.0.2
   Film Grain 12.0
   Filter Gallery 12.0
   Fresco 12.0
   Glass 12.0
   Glowing Edges 12.0
   Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Grain 12.0
   Graphic Pen 12.0
   Halftone Pattern 12.0
   HDRMergeUI 12.0
   IFF Format 12.0.2
   Ink Outlines 12.0
   JPEG 2000 2.0
   Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Lens Blur 12.0
   Lens Correction 12.0.2
   Lens Flare 12.0.2
   Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Liquify 12.0.1
   Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mezzotint 12.0.2
   Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mosaic Tiles 12.0
   Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Neon Glow 12.0
   Note Paper 12.0
   NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Ocean Ripple 12.0
   OpenEXR 12.0.2
   Paint Daubs 12.0
   Palette Knife 12.0
   Patchwork 12.0
   Paths to Illustrator 12.0.2
   PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Photocopy 12.0
   Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Pinch 12.0.2
   Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Plaster 12.0
   Plastic Wrap 12.0
   PNG 12.0.2
   Pointillize 12.0.2
   Polar Coordinates 12.0.2
   Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Poster Edges 12.0
   Radial Blur 12.0.2
   Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Read Watermark 4.0
   Reticulation 12.0
   Ripple 12.0.2
   Rough Pastels 12.0
   Save for Web & Devices 12.0
   ScriptingSupport 12.1
   Shear 12.0.2
   Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Smart Blur 12.0.2
   Smudge Stick 12.0
   Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Spatter 12.0
   Spherize 12.0.2
   Sponge 12.0
   Sprayed Strokes 12.0
   Stained Glass 12.0
   Stamp 12.0
   Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Sumi-e 12.0
   Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Targa 12.0.2
   Texturizer 12.0
   Tiles 12.0.2
   Torn Edges 12.0
   Twirl 12.0.2
   U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Underpainting 12.0
   Vanishing Point 12.0
   Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Water Paper 12.0
   Watercolor 12.0
   Wave 12.0.2
   Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Wind 12.0.2
   Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Access CS Live
   Flash
   Kuler
   CS Review
Installed TWAIN devices: NONE

thank you for replying...but it seems an easy answer again like one given by support....I had photoshop working perfectly before with same video card, I think in one project I clicked something in program (photoshop)that was not ready to correct it by itself... It should be available for the program to give warning several times to the user, I do not know what made Photoshop to disable OpenGL settings, and not be able to reverse action!!!!! How do I change a GPU sniffer? I an not a tech, all these things I just learned reading....had spent hundreds of hours....really dissapointed of Adobe and its support....it is not fair to sell an expensive program without support, it seems to me that I know now more than a live customer support.

Photoshop CS5 Extended NOT in CS5 Production Premium?

Hi!
A few days ago I purchased CS5 Production Premium. I already had Photoshop CS5 installed and registered on my PC. However, after installing Production Premium I still have Photoshop CS5, but not Extended. I checked again on the What's Is Production Premium page, and sure enough Photoshop Extended is listed right below "What's Inside" near the bottom of the page. I did not uninstall Photoshop prior to installation as I don't recall being told to anywhere.
Just for kicks I started the install process again and stopped to look at the programs being installed. Photoshop CS5 (64bit) is listed, not CS5 Extended. If I click on the Photoshop.exe icon that is in the either of the Adobe folders (rather than using the Start menu, just to be sure), one in the Program Files (x86) for the 32bit apps, and the other in the Program FIles for the 64bit apps, I still don't have Extended for either version.
I also noticed the modified dates of those Photoshop folders are from close to my original Photoshop CS5 installation date. Nothing was changed when I installed the Production Premium package.
Also, I was emailed four serial numbers (two are numeric only, the other two much longer and contain letters and numbers). However, during the install only one was ever entered. Besides Photoshop I've only tried Premier Pro, After Effects, and Illustrator and they all seem fine.
What should I do to get Extended working?

That did the trick! Thanks for the quick response.
Weird thing is that the Deacitvate option was greyed out on the 64bit version. I looked in the 32bit version and it was available there. I permanently deactivated it, exited Photoshop (32bit) to check the 64bit version again. This time a CS5 Production Premium window appeared with the option to install Photoshop CS5 Extended. I clicked install and Photoshop opened up almost immediately; all Extended options now available.

I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8

I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8.

I am running Windows 7 64 bit ultimate and have the same problem. My hard drive crashed, installed a new one and then reinstalled CS5 extended. Installation went fine, but can no longer open my camera RAW files from Photoshop (camera is a Canon EOS T2i. The message also tells me I am not eligible for the update. I am... and I cannot open my files and I could before. I can find nowhere to contact Adobe to tell me how to proceed. My daughter is all a registered user of the same product and she had no problems upgrading... we purchased ours each at the same time. I do know the difference is that I had to reinstall and she did not. If that means anything.

I have photoshop CS5 Extended problem comes when I try to install it as I cannot seem to find an unzip program that will do it

I have photoshop CS5 Extended but my motherboard flashed over so I have now purchased a new computer and of course wish to download another copy, I have my Serial No from my account and I have downloaded a new copy of the program, the problem comes when I try to install it as I cannot seem to find an unzip program that will do it as they are asking for file names etc which of course I don't have until I unpack it !! can anybody please advise what program will unzip this automatically bearing in mind there are two files with the download. Or is there a way that I can download without having to unzip?
Thanking you for your help.

download both the exe and 7z, put both in the same directory and click the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Image not displaying correctly Photoshop CS5 Extended V 12.1. (Same file OK in PS Elements)

I am having a problem with Photoshop CS5 Extended V 12.1.
The problem:
When I open some files, some shades of BLUE colour is displayed as BLACK
However the same file opens and displays correctly if I open it using Photoshop Elements V9.0.3.
When I save the file as JPEG and re-open it, the problem returns.
Opening the JPEG file in any other application, including PS Elements, does not cause the problem
Source of files
The original files came from a Nikon camera, saved in RAW format. It is possible that the original files were corrupted in some way as the shots had an unusual blue cast - which was easily resolved by Photoshop when I originally opened the RAW files. However, I'm not sure.
The problem is not universal as I've not been able to reproduce it with any other files (RAW or JPEG).
I have calibrated my monitor display settings sRGB IEC61966-2.1 (default)
Other information:
Adobe Photoshop Version: 12.1
Operating System: Windows 7 64-bitVersion: 6.1 Service Pack 1
System architecture: Intel CPU
Family:6,
Model:10,
Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 8
Processor speed: 3395 MHz
Built-in memory: 8153 MB
Free memory: 5089 MB
Memory available to Photoshop: 7147 MB
Memory used by Photoshop: 60 %
Image tile size: 128K

Thank you for yur reply, Curt. Yes, I do have the original RAW file. When I open it in PSE and PS, the colours appear correctly AT FIRST as shown here:
However, when I select "Open Image", it appears as here:
You will see that the blues in the lady's scarf and the wolly hat of a man in the forground are appearing as black. However, when the file is saved as JPEG or PNG and printed or viewed using PSE or Pait, or any other medium (even Premiere Elements), the colurs arer fine.
However, the same process when followed in PSE, does not result in the same outcome. The image displays correctly.

Re-installing Photoshop CS5 Extended Student and Teacher Edition (for Mac)?

How can I download and re-install Photoshop CS5 Extended Student and Teacher Edition (for Mac) for which I have a licence? I lost the previous version in a disk crash. I tried downloading the full Photoshop CS5 installer, but I was told I couldn't run the installer because I didn't have permission.
Thanks,
Rodney

Here is the link for the CS5 installers: Download CS5 products
Be sure to right click and run the installer as an administrator if you have trouble. If it still fails, download the installer again.
Benjamin

Opening Photoshop CS5 Extended - It crashes immediately!

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